600 Shawanee Road, Harrogate, TN 37752
For more information about senior living options: (866) 208-4318
Overall Review of Tri State Health And Rehabilitation Center
Pros
The physical therapist was amazing.- The office staff was amazing.
- The Director of Nursing and the Social Worker went above and beyond to help.
- The facility is clean and well-maintained.
- The meals are delicious.
- Physical Therapy was wonderful, and residents participate in activities and weekly outings.
- The staff anticipate residents' needs and provide attentive care.
- Families have peace of mind knowing their loved ones are cared for.
Cons
The nurse and staff on the first shift need to be fired.- No one arrived when she buzzed the nurses’ station.
- She waited ten minutes and buzzed them again, but no one came.
- There was no one around to help her.
- No one showed up to help her for over an hour and ten minutes, leaving her in her own feces.
- She never received her medications in a timely manner; they were not arriving until midnight (twelve hours after admission).
- The care was so poor that the patient could have fallen and would have remained on the floor for over two hours without anyone checking on her.
Review
Tri State Health and Rehabilitation Center in Harrogate is best suited for families seeking a rehab-driven, long-term care environment where high-quality therapy, engaging daily life, and good dining are central to the resident experience. The strongest case is made for those whose loved ones need inpatient rehabilitation with a clear emphasis on physical therapy and wound care, delivered in a setting that includes proactive nursing leadership and a responsive social worker. For seniors who prize regular outings, structured activities, and meals that feel substantial and well prepared, this campus often delivers a sense of home and continuity that helps residents settle in and stay engaged.
At the same time, the community warrants caution for families prioritizing constant, on-demand bedside help. Those who cannot tolerate noticeable gaps in daily care, such as delayed bathroom assistance, late medication delivery, or slow responses to alarms, may want to consider alternatives. A particularly troubling account highlights hours-long delays in basic support and a disconnect between patient needs and staff responsiveness. While other reviews celebrate strong therapy and supportive leadership, that single experience underscores the reality that staffing levels and day-to-day execution can become decisive safety risks for vulnerable residents.
The upside is hard to dismiss. Therapy at Tri State is repeatedly described as a standout, with physical therapists delivering meaningful progress and wound care that supports recovery trajectories. Leadership in nursing and social work is frequently praised for going above and beyond, helping families coordinate care and stay engaged with the treatment plan. The facility’s dining and activity calendar also receive favorable mentions, with residents noting tasty meals and regular outings that provide social engagement and a sense of purpose beyond the bed. For long-term residents, the combination of capable therapy and a lively, organized environment can translate into improved mood, weight stabilization, and a sense of ongoing momentum.
However, the reported care-delivery gaps cannot be dismissed. The most serious concerns circle around inconsistent responsiveness and the potential for missed treatment and safety lapses. When alarms go unheard and essential needs go unmet, the risk of falls or medical complications increases, even in a facility with strong clinical services. These gaps do not negate the rehabilitation strengths, but they tilt the risk-benefit balance for families whose loved ones depend on reliable, timely assistance every hour of every day.
In weighing the pros against the cons, the key decision hinges on priority. If therapy quality, meaningful activities, good meals, and engaged nursing leadership are decisive, Tri State can be an excellent match, so long as staffing levels are sufficient and daily care is consistently executed. Prospective families should demand hard data: average call-bell response times by shift, documented CNA-to-resident ratios, and standard med-pass windows. A tour should include candid conversations with frontline staff about daily workflow, alongside feedback from current residents and families about the reliability of help when needed. Observing a shift in real life and reviewing incident follow-ups can reveal whether the positives are sustainable.
Bottom line: Tri State Health and Rehabilitation Center delivers a compelling package for rehab-focused and long-term residents who value strong therapy, solid nutrition, and an active, engaging environment. It is less ideal for those requiring uninterrupted, high-frequency bedside support and near-instantaneous responses to every need. For families seriously considering this community, enter with a clear set of expectations, schedule a thorough meeting with the Director of Nursing and the Social Worker, and request transparent data on staffing and response times. If those assurances fail to meet comfort thresholds, explore alternatives that prioritize steadier daily care while still offering the advantageous therapy and social programming Tri State can provide.
116 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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