39 Ferndale Apartments Road, Pineville, KY 40977
For more information about senior living options: (866) 208-4318
Overall Review of Mountain View Nursing And Rehabilitation Center
Pros
Jonathan received excellent help during his 31-day stay.- The office staff were very helpful.
- The nurses and aides were very sweet and went out of their way to help.
- The therapists were great, and Jonathan improved greatly under their care.
- They would surely use rehab services again if needed.
- The staff are always willing to take care of and love the residents.
- The administrator Courtney Collier is very professional and empathetic, always available for questions.
- Mountain View Nursing and Rehab is great, with unmatched professionalism, fabulous food, and a clean building.
Cons
The reviewer would give the facility 0 stars if possible.- The staff were described as doing the bare minimum for care.
- The grandmother was left lying in bed most of the time.
- They wouldn’t provide water when she asked.
- They stole the grandmother’s wheelchair.
- The place desperately needs repairs and staff failed to provide timely assistance, described as scattering like roaches.
- The reviewer felt they barely survived their stay there.
- Most staff were not attentive to the patients.
Review
Mountain View Nursing and Rehabilitation Center in Pineville is best suited for families pursuing a focused short-term rehabilitation plan where the clinical team can deliver tangible gains and where warmth from staff helps accelerate recovery. Reviewers consistently point to strong therapy services and a compassionate bedside team, with the office and therapy staff described as accessible and responsive. For post-acute stays centered on rehab goals, the center often produces real progress when staffing levels are steady and engagement from caregivers remains high. This is the place to expect meaningful gains in mobility and function if the resident’s medical needs align with the facility’s rehabilitation strengths.
That said, there are clear reasons to consider alternatives. Prospective residents who require constant, fail-safe supervision and rapid, dependable responses should look elsewhere. A handful of accounts allege neglect or insufficient attention to basic needs, including frequent delays in assistance and inconsistent monitoring. Equipment integrity and facility maintenance also surface as significant concerns in some families’ experiences, raising questions about reliability and safety for residents who depend on timely help and well-kept surroundings. In short, safety and consistency are non-negotiables for some families, and those standards may outpace this community’s current limitations.
The strongest positives revolve around people and process. The care teams, nurses, aides, and therapists, are repeatedly credited with genuine kindness, patience, and a willingness to go the extra mile for residents. Therapists are singled out for effective, goal-oriented work that translates into real improvement. Administrative leadership has been described as professional and empathetic, with administrators reachable for questions and concerns, which matters a great deal when coordinating discharge plans or addressing specific care requests. When the environment holds up, cleanliness, dependable meals, and a friendly communal atmosphere, families feel their loved ones are cared for and respected.
However, significant red flags accompany the praise. Several reviewers report troubling experiences around neglect or slow responses to call lights and needs. Other accounts describe a sense of being “left in bed,” insufficient assistance with basic tasks, and concerns about the facility’s physical upkeep. One account uses stark language to convey a deteriorating sense of safety and control, and another mentions the misplacement or theft of a wheelchair, underscoring real risks to resident mobility and dignity. Taken together, these concerns cast doubt on the facility’s ability to deliver consistently reliable care for residents who require steady oversight or who have complex safety needs.
On balance, the pros and cons do not neatly cancel each other out. The rehabilitation and care teams can deliver substantial progress for residents who arrive with well-defined therapy goals and a partner family that can advocate effectively. Yet the credibility of repeated safety and maintenance concerns means that the center may not be the right fit for all, particularly for long-term residents or for families unwilling to engage in rigorous oversight. The decision hinges on risk tolerance, the anticipated length of stay, and the capacity to monitor, document, and push for timely responses when care gaps appear.
For families considering Mountain View, a pragmatic approach is essential. Schedule comprehensive tours and observe real-time interactions: how quickly staff respond to calls, how meals and daily activities are organized, and whether housekeeping and maintenance issues are evident during a routine visit. Have frank conversations with the administrator about staffing levels, incident reporting, and the facility’s plan to address past concerns. Check references and request the most recent survey results or quality metrics. If these steps reveal robust staffing, transparent communication, and a clear plan for safety and repairs, the center can be a solid option for short-term rehab. If not, it is prudent to explore other communities with a longer track record of consistent safety and steady, proactive care.
115 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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