The Laurels
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169 County Pike, Harlan, KY 40831
For more information about senior living options: (844) 490-3973
A striking mix of experiences surrounds this assisted living facility, with some families recounting alarmingly negative encounters and others praising the care their loved ones receive. On one end, several reviews describe safety, cleanliness, and staffing issues that left family members terrified and feeling helpless. A sister who arrived at the facility, according to one account, was treated with neglect from the moment she stepped through the door. The writer insists that staff showed little interest in her wellbeing, and in a particularly distressing turn, those responsible allegedly set her out on the street in the middle of the night with nowhere to go. Calls to the facility were not answered, and police became involved, eventually directing the family to obtain an attorney. The same review asserts that the facility tolerates behavior that makes brain trauma or behavior challenges seem like a liability, not a reason to provide compassionate care, and that this resulted in the sister being abandoned in unsafe conditions. The reviewer emphasizes contacting state authorities as well, noting that adult protective services were engaged as part of attempting to safeguard her.
Another strongly negative account amplifies these concerns with specific accusations of property loss and physical harm. The reviewer claims that a father's wallet and glasses disappeared and that his false teeth were stolen, adding that he fell repeatedly and suffered injuries with no clear accounting of how these incidents occurred. The perceived pattern of neglect extends to staffing practices: the nurse team is described as frequently outside smoking and using their phones, raising questions about whether residents' needs are being met. The resident is described as having dehydration and malnutrition by hospital admission, suggesting a systemic failure to maintain basic health and nutrition. The review strongly asserts that this environment places residents in greater danger than if they had not gone to the facility at all, urging others to consider state oversight and legal action to address the alleged abuse.
In stark contrast to these grievous claims, other reviews communicate a much more positive, even glowing, impression of the same facility. One reviewer states that the staff "was incredibly welcoming and helpful" and that the place is highly recommendable for families seeking assisted living for their loved ones. Phrases like "very caring place" and "caring employees" appear in multiple positive comments, and some reviewers describe the setting as a good fit for residents who need assistance, comparing it to a retirement community with medical benefits. The sentiment here emphasizes warmth, attentiveness, and a supportive environment, portraying a living arrangement where staff attention and compassion are evident and appreciated.
Further endorsements echo the same favorable tone: "Great place to live," "A good place to be," and "My nephew is there and he loves it." These remarks frame the facility as a viable and attractive option for those looking for assistance with daily living needs, highlighting satisfied residents and appreciative families. One reviewer even notes it as a place that feels like a retirement community, underscored by practical benefits such as medical coverage, which adds to the sense of security and comfort for some residents and their families. This positive perspective presents a strong counterpoint to the more alarming anecdotes shared by other reviewers.
The collection of comments also includes cautious voices that warn potential residents and families about specific considerations. A notable caution is aimed at those with Alzheimer's disease, with a reviewer explicitly advising, "Don't bring your loved ones here, especially if they have Alzheimer's." This warning underscores that experiences at the facility may be highly contingent on the particular health needs and behaviors of residents, and it signals that the environment might not be suitable for all, especially those with certain cognitive impairments. The contrasting views - some praising the care while others fear neglect - underscore a broader theme of inconsistency in how residents are treated and cared for, depending on individual circumstances and perhaps on staffing levels at different times.
Taken together, the testimonials paint a complex portrait of the facility. Some families report severe neglect, unsafe conditions, and lost personal belongings, accompanied by interactions with law enforcement and protective services. Others celebrate compassionate, attentive staff, a welcoming atmosphere, and practical benefits that enhance quality of life for residents requiring assistance. This disparity suggests variability in the experience of living there, likely influenced by factors such as staff availability, the needs and diagnoses of residents, and how vigilant family members are about checking in on day-to-day care. For anyone considering this facility, these accounts highlight the importance of doing thorough visits, asking pointed questions about staffing patterns, safety protocols, and incident reporting, and seeking up-to-date information from state agencies or other oversight bodies to ensure a well-supported, transparent environment for a loved one.
The Laurels in Harlan, KY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts air-conditioned apartments that are fully furnished and equipped with cable or satellite TV. Residents can enjoy the convenience of community-operated transportation for outings and appointments.
For those who like to stay connected, there is a computer center and Wi-Fi/high-speed internet available throughout the community. The Laurels also provides a beauty salon for residents to pamper themselves. Devotional services off-site cater to the spiritual needs of individuals.
Residents can dine in the elegant dining room, where restaurant-style meals are served with special attention given to dietary restrictions. For some light reading, there is a small library available. The Laurels promotes an active lifestyle with a fitness room and regularly scheduled activities, both resident-run and community-sponsored. Planned day trips provide opportunities for exploration beyond the community grounds.
Care services at The Laurels are extensive, ensuring that residents receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided along with diabetes care and specialized meal preparation for those on specific diets.
Located in close proximity to pharmacies, physicians, restaurants, places of worship, transportation options, and hospitals, The Laurels offers convenience and accessibility to essential services.
Overall, The Laurels in Harlan, KY provides a comfortable and engaging environment where seniors can thrive while receiving personalized care and enjoying a host of amenities and activities.
Located in the heart of Harlan, Kentucky, this neighborhood offers a variety of convenient amenities for seniors. With pharmacies such as Walmart Pharmacy and Harlan Medical Center Pharmacy within close proximity, access to medication and healthcare services is easily accessible. A range of dining options, including El Charito and Pizza Hut, provide opportunities for enjoyable meals out. Places of worship like St Stephens Catholic Church and New Hope Church of God offer spiritual support and a sense of community. Nearby physicians at the Harlan County Medical Clinic and Appalachian Heart Center ensure quality healthcare services are available. In terms of transportation, Cumberland Auto Rentals and U-Haul Neighborhood Dealer offer convenient options for getting around town. Additionally, the presence of parks such as Jonesville Park provides opportunities for outdoor recreation and leisure activities. Overall, this part of Harlan offers a well-rounded environment that caters to the needs of senior residents.
The Laurels is located at 169 County Pike, Harlan, KY 40831 in Harlan County, Kentucky
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