Laurel's Inc

Pros

• The staff was incredibly welcoming and helpful.
• The facility is highly recommended for others needing assisted living.
• It is a great place for people who need assistance for their loved ones.
• It is a good place to be, almost like a retirement community, with medical benefits.
• The facility is very caring.
• The employees are caring.
• It is a great place to live.

Cons

• The facility is completely useless and uncaring toward residents.
• The sister was neglected from the moment she arrived.
• The staff effectively displaced her at night with nowhere to go and refused to answer calls.
• The facility is filthy, with tiles ripped up and never replaced, and it is dated and dingy.
• A housekeeping staff member borrowed the sister's vape and never returned it.
• The place puts families in more danger than if they had not gone there.
• The father's wallet, glasses, and even his false teeth went missing; items were stolen.
• He was injured repeatedly with no explanation of what happened.
• The nurses are outside smoking and on their phones, neglecting residents' needs.
• Nobody is taking care of residents' needs; this is neglect.
• The father was dehydrated and malnourished when taken to the hospital.
• The reviewer strongly warns against bringing loved ones there, especially if they have Alzheimer's.

Review

These reviews present a highly uneven picture of the assisted living facility, with some families recounting harrowing experiences of neglect and danger, while others speak warmly of care and community. Taken together, they paint a landscape where outcomes seem to vary dramatically depending on who is caring for a resident, when, and where within the facility those services are being delivered. The tone shifts from urgent alarm to glowing approval, suggesting that the facility's quality is far from consistent.

Several accounts describe extremely distressing situations involving loved ones who were residents there. One reviewer details a harrowing sequence beginning with a sister who has brain trauma and was seemingly neglected from the moment of arrival. The family reports that their calls went unanswered, the police were brought in, and protective services were contacted after the sister was effectively left on the street in the middle of the night with no place to go. They describe the setting as filthy and unsafe, noting ripped tiles, a dated and dingy environment, and a general sense that the facility did not provide the level of care promised. Theft and misplacement problems are also cited, including a housekeeper allegedly borrowing and never returning a vape, and broader concerns about safety and neglect.

The concerns expand to a broader pattern of misplacement and alleged theft. A separate reviewer claims that a father's wallet, glasses, and even false teeth went missing, and that the resident suffered multiple falls with unclear explanations of how those incidents occurred. Dehydration and malnutrition were cited as issues tied to the hospitalization process, raising questions about whether basic needs were being adequately met. The reviewer also notes that nurses were frequently seen outside smoking and on their phones, implying that residents' needs were not being attended to in a timely or attentive manner. Taken together, these anecdotes portray a facility where neglect and safety lapses have had serious real-world consequences for residents and their families.

Against these accounts of neglect and risk, other reviewers describe a very different experience. One reviewer characterizes staff as incredibly welcoming and helpful, saying the place is highly recommendable for families with loved ones who require assisted living. Another reviewer praises the facility as a very good place for people who need assistance, emphasizing a strong sense of community and the suitability of the environment for someone who requires support. In these voices, the staff are portrayed as kind, attentive, and capable, contributing to a positive overall impression of the residence.

Additional positive statements reinforce this favorable view. Phrases like "It is a very great place for people who need assistance," "a retirement community feel," and "medical benefits" appear among the comments, suggesting satisfaction with both the care support and the amenities. A number of reviewers describe the staff as caring and empathetic, producing feelings of comfort and reassurance for families who want their loved ones to be well cared for. The sentiment here is that, for some residents, the facility provides a supportive, fulfilling living environment where caregivers make a meaningful difference.

Yet the mixed nature of the feedback continues with cautionary notes. One reviewer explicitly advises against bringing loved ones there, particularly those with Alzheimer's disease, reflecting significant concerns about cognitive support and safety in some cases. Conversely, other comments still describe the place in glowing terms - calling it a good place to be, a great place to live, and a setting where a family member, such as a nephew, clearly enjoys their time there. This juxtaposition underscores the central tension within these reviews: the facility can feel like a welcoming, well-run community in some circumstances, while in others it is perceived as unsafe, inattentive, or inadequately equipped to handle certain medical or cognitive needs.

Taken together, these reviews reveal a complex reality: experiences at this facility can range from very positive to severely troubling. The differences may hinge on factors such as staffing levels, the particular shifts involved, the specific unit or wing, the particular staff members on duty, or the individual needs of a resident (including the presence of brain injury, dementia, or other medical conditions). Families are left with a sense that while some residents flourish under attentive care and warm interactions, others encounter neglect, inadequate oversight, and safety concerns that can escalate into serious consequences. This underscores the importance of thorough, on-site evaluation, direct conversations with caregivers and administrators, and careful attention to a facility's processes for safeguarding residents, managing medications, preventing theft, and ensuring hydration and nutrition.

Located in Harlan, Kentucky, this area offers a variety of amenities that cater to the needs of seniors. With several restaurants nearby like Panda House, Hardee's, and Pizza Hut, there are plenty of dining options available within a short distance. Places of worship such as St Stephens Catholic Church and Southern Baptist Convention provide opportunities for spiritual growth and community involvement. Access to healthcare is convenient with facilities like Mountain Heart Center and Harlan County Medical Clinic nearby. Additionally, Appalachian Regional Healthcare is just 0.6 miles away. For transportation needs, Cumberland Auto Rentals is easily accessible for seniors who may not have their own vehicles. Overall, this area in Harlan offers a mix of services and facilities that make it a desirable location for senior living.

Restaurants

• Panda House (0.3 miles)
• Hardee's (0.6 miles)
• Pizza Hut (0.6 miles)
• Huddle House (1 miles)
• El Charito (1.1 miles)
• Dairy Hut (1.4 miles)
• Arby's (2.2 miles)

Places of Worship

• St Stephens Catholic Church (0.4 miles)
• New Hope Church of God (0.5 miles)
• Southern Baptist Convention (0.8 miles)
• Presbyterian Church (1.1 miles)
• Harvest Worship Center (1.2 miles)
• First Baptist Church (1.5 miles)
• Harlan Seventh-Day Adventist (2.2 miles)

Physicians

• Mountain Heart Center (0.4 miles)
• Harlan County Medical Clinic (1.1 miles)
• Appalachian Heart Center (1.5 miles)
• Raphael Clinic (11.2 miles)
• Lee Specialty Clinic (16.3 miles)
• Litton Family Medicine (16.3 miles)
• Martha C Combs-Woolum (21 miles)

Hospitals

• Appalachian Regional Healthcare (0.6 miles)
• Stone Mountain Health Services (13.9 miles)
• Lee Regional Medical Center (16.2 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Harlan Medical Center Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Donell's Pharmacy (4.1 miles)
• Cloverfork Clinic (7.7 miles)
• Rose Hill Pharmacy (11.6 miles)
• Walmart Pharmacy (14.2 miles)

Transportation

• Cumberland Auto Rentals (3 miles)
• U-Haul Neighborhood Dealer (15.6 miles)
• U-Haul Moving & Storage (15.8 miles)
• CSX Transportation (17.8 miles)
• CSX (18 miles)

Parks

• Jonesville Park (15 miles)
• Pennington Pool (16.9 miles)
• Leeman Field (16.9 miles)