902 Buchanan Road, New Tazewell, TN 37825
For more information about senior living options: (844) 490-3973
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Buchanan Place Health and Rehabilitation draws a strikingly mixed set of experiences from families and visitors. On one hand, several reviewers describe a facility with caring rehab staff, comfortable social environments, and moments of genuine compassion. On the other hand, a large number of comments raise serious concerns about basic care, safety, and consistency. The overall impression is that the experience at this facility is highly variable and seems to depend a great deal on which staff members are present and how busy the floors are on any given day.
A prominent thread in the negative accounts centers on cleanliness, dignity, and basic daily needs. Some reviewers recount elderly residents being left in their own waste for extended periods, with reports of delayed assistance and concerns that infections could develop as a result. There are stories of residents not being lifted or helped in and out of bed as needed, and of a culture described as under-staffed, making it difficult for caregivers to respond promptly to call lights or assist with routine tasks like cleaning and repositioning. One account even alleges that a resident developed bedsores that were not healing in a timely way, despite input from wound care staff. In several posts, families feel that their loved ones were not treated with the level of care they expected, and some describe situations where pain management and daily care were not addressed quickly enough.
Medication and safety concerns appear repeatedly as well. Several reviewers mention problems with pain medication timing or administration, and at least one post references a rumor about a CNA being fired for stealing medications. The tension between rehabilitation goals and the facility's stated policies also comes up; some reviewers note a claim of a "no lift" policy that seems at odds with the expectations of a rehab environment designed to restore mobility and independence. In other accounts, families describe feeling unable to rely on staff for vital tasks or timely personal care, which contributed to a sense of uncertainty and distress during recovery.
Amid these hard experiences, there is a contrasting chorus of praise for the facility's rehab and therapy staff. A number of reviewers applaud the rehabilitation team as top-notch and kind, praising their efforts to help patients regain strength and independence. They mention therapy dogs, social activities like bingo, and residents enjoying the chance to be with peers in a setting that feels more like a community than a hospital. One reviewer highlights a wound care nurse who is knowledgeable and proactive, while others credit therapy staff with engaging residents and pushing them to do more for themselves - improvements that some families say were not possible at home. Positive anecdotes often emphasize compassionate, patient-centered care and the sense that staff members treat residents with respect and warmth.
There are also heartfelt testimonials that feel like counterpoints to the negative reviews. Some families report that their loved ones are safe, happy, and well cared for, with staff who appear genuinely invested in their well-being. A few accounts describe facilities where staff are described as "very nice" and "helpful," and where families feel confident in the care their relatives receive. In these notes, the environment is described as welcoming, with staff who are attentive, communicative, and capable of delivering meaningful rehabilitative progress. In at least one case, the facility is praised for the kindness and compassion shown to a patient's family during a difficult period.
Overall, the sentiment across the reviews is one of strong polarization. Several families surface grave concerns about neglect, delayed care, and safety, including long stretches without physical therapy and noticeable lapses in daily support. At the same time, other reviewers point to meaningful rehabilitation outcomes, attentive therapists, and an atmosphere that fosters social interaction and dignity for residents. The resulting picture is not one of a uniform experience but rather a facility where outcomes seem highly variable from one moment to the next, and from one caregiver shift to another.
For anyone considering Buchanan Place Health and Rehabilitation, these accounts suggest a cautious approach. If you're evaluating care for a loved one, it may be wise to verify current staffing levels, ask specifically about pain management and medication administration practices, and request a direct tour to observe how call bells, meal service, and daily care are handled during a typical day. It can also be valuable to seek out recent family feedback and, if possible, to speak with rehabilitation staff about goals, progress tracking, and how they balance push-to-do-things-with-support against a no-lift policy. The spectrum of experiences documented here underscores the importance of an in-person assessment to determine whether the facility's strengths in rehabilitation align with the resident's care needs and the family's expectations for safety and daily living.
Diversicare Of Claiborne is an assisted living community located in New Tazewell, TN. It offers a wide range of amenities and care services to cater to the needs of its residents.
The community boasts several amenities to enhance the comfort and well-being of its residents. A beauty salon is available on-site for residents to enjoy professional hair and beauty services. Cable or satellite TV is provided in each room for entertainment purposes. Community-operated transportation is available for easy access to nearby destinations. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining experiences, and a kitchenette is provided in each residence for convenience. The fully furnished apartments ensure that residents feel at home. Other amenities include a fitness room, gaming room, garden, housekeeping services, move-in coordination, outdoor space, small library, telephone services, wellness center, and Wi-Fi/high-speed internet.
In terms of care services, Diversicare Of Claiborne aims to provide comprehensive assistance to its residents. The community has a 24-hour call system in place to ensure round-the-clock safety and support. Trained staff are available 24/7 for supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered to ensure proper administration of medications. Special dietary restrictions are accommodated through the provision of diabetes diets and other specific dietary requirements.
Residents can also partake in various engaging activities provided by the community. Concierge services are available to cater to their needs and requests. Fitness programs help residents maintain their physical health while planned day trips provide opportunities for exploration outside the community. Resident-run activities encourage socialization among peers while scheduled daily activities keep them mentally stimulated.
In terms of location, Diversicare Of Claiborne benefits from its proximity to several parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to various services and resources.
Overall, Diversicare Of Claiborne provides a comfortable living environment with a range of amenities and care services tailored to meet the needs of its assisted living residents.
Diversicare Of Claiborne is located at 902 Buchanan Road, New Tazewell, TN 37825 in Union County, Tennessee
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