Avantara Saint Cloud

Pros

• The staff at Golden Living Center - Bella Vista seems well-trained, particularly in memory care.
• The physical therapy department is highly praised for their caring approach and involvement with family members.
• There appeared to be a sufficient number of staff members present during the visit.
• Some nurses show dedication to their responsibilities and genuinely care for the residents' needs.

Cons

• The facility appears old and run down, giving a negative impression to visitors.
• Only a handful of nurses fulfill their responsibilities, with many taking shortcuts in care.
• The home is often short-staffed, leading to conflicts among the nursing staff about duties.
• A specific nurse has been heard discussing resident information inappropriately in front of visitors.
• The head nutrition employee was unprofessional, sharing inappropriate stories and using foul language in the dining room.
• Management is lacking and tends to blame problems on the nurses instead of addressing issues effectively.
• The reviewer feels compelled to provide care personally or hire a private nurse rather than trust the facility.

Review

Golden Living Center - Bella Vista has received mixed reviews, eliciting both commendation and serious concerns from visitors. Upon entering the facility, one might initially notice the dated and somewhat neglected appearance of the building. Despite this unappealing exterior, it is evident that the center is staffed with a number of trained individuals who specialize in memory care, which reflects a commitment to providing some level of adequate support for residents with Alzheimer’s and dementia.

However, the positive impressions of staff training are overshadowed by greater issues concerning management and internal dynamics within the team. While there may be standards for staffing levels, it appears that Golden Living Center - Bella Vista frequently struggles with being adequately staffed. Observers have noted instances where nurses openly argue over responsibilities, creating an uncomfortable atmosphere not only for employees but also for residents and their families who may witness these disputes. This type of environment raises alarms about professionalism and accountability among staff members.

Concerns extend beyond staffing issues to include potential violations of resident privacy. One reviewer highlighted a disturbing incident in which sensitive information about residents was openly discussed in front of visitors by a nurse, suggesting a lack of respect for confidentiality which should be paramount in any care facility. Such behavior could undermine trust between patients’ families and the caregivers tasked with their loved ones' well-being.

Another troubling observation made during visits involved comments made by staff members in communal areas such as the dining room. A specific incident described involved the head nutritionist sharing inappropriate stories laced with profanity while interacting with another employee around residents. This behavior not only raises questions about professionalism but also detracts from an atmosphere intended to be nurturing and respectful for those living in such facilities.

Despite these criticisms directed at nursing staff and overall management practices at Golden Living Center - Bella Vista, there is one aspect that stands out positively: physical therapy services. Managed by an external company but housed within the same building, this department has garnered praise for its quality care and effective communication with family members regarding resident treatment plans. The physical therapists appear dedicated to their roles, offering compassionate support tailored to each individual's needs—a bright spot amid what many consider systemic shortcomings in other areas of care.

In summary, while some aspects like qualified physiotherapy service shine through in positive light at Golden Living Center - Bella Vista, significant underlying issues related to staffing levels, professional conduct among nursing staff, management accountability, and respect for resident privacy cannot be overlooked. Potential clients are left reflecting on whether they would feel more comfortable managing care themselves or hiring private caregivers if faced with placing a loved one in this facility. The dichotomy between skilled staff presence—the expertise observed—and poor administrative oversight creates concern regarding whether this center can truly provide quality holistic care required by its vulnerable residents.

Physicians

• Dakota Cardiovascular PC (0.3 miles)
• Black Hills Psychiatry Association (0.4 miles)
• Budget Optical (0.5 miles)
• Diamond Family Medicine (0.5 miles)
• Jennifer Erdman CNP (0.5 miles)
• Manlove Health (0.5 miles)
• Medical Arts (0.5 miles)

Cafes

• Scotters Coffee (0.4 miles)
• Pure Bean (0.5 miles)
• Starbucks (0.5 miles)
• Essence Of Coffee (0.8 miles)
• Starbucks (1.3 miles)
• Cambell Street Cafe (1.8 miles)

Pharmacies

• Medicine Shoppe (0.4 miles)
• Rushmore Compounding (0.4 miles)
• Walgreens (0.5 miles)
• Monument Health Home+ Specialty Pharmacy (0.6 miles)
• Boyd's Drug Rx Express (1 miles)
• Boyds Drug Mart (1.2 miles)
• Safeway Pharmacy (1.4 miles)

Restaurants

• Himalayan Kitchen (0.5 miles)
• Hardee's (0.5 miles)
• Hay Camp Brewing Company (0.5 miles)
• Tally's Silver Spoon (0.6 miles)
• Independent Ale House (0.6 miles)
• Armadillo's Ice Cream Shoppe (0.6 miles)
• Que Pasa (0.6 miles)

Places of Worship

• First United Methodist Church (0.5 miles)
• Cathedral of Our Lady of Perpetual Help (0.9 miles)

Parks

• Wilson Park (0.5 miles)
• Dinosaur Park (1.1 miles)
• Memorial Park (1.1 miles)
• Robbinsdale Park (1.3 miles)
• College Park (1.7 miles)
• Sioux Park (1.7 miles)

Hospitals

• Rapid City Regional Hospital (1 miles)
• Labor and Delivery (1 miles)
• Rapid City Regional Hospital (1 miles)
• Monument Health Dialysis Center (1.8 miles)