Guest Home

Pros

• The staff at Westhills Village provided physical therapy and helped her regain strength.
• The staff were very kind and caring, and their efforts were deeply appreciated.
• Westhills Village is wonderful, with an amazing staff.
• The facility and its staff are regarded as the best by families and residents.
• Westhills Village offered long-term, consistent care across independent living, assisted living, and nursing home levels.
• The staff are always caring, friendly, and welcoming.
• Westhills Village organized a heartfelt prayer vigil and shared memories, showing compassionate care.

Cons

• The reviewer described the facility as creepy and disrespectful to staff, and felt unwanted.
• They stated residents treated them like a second-class citizen.
• They would never return to the facility.
• They noted the monthly cost was around $5,000.
• They felt sad that the community would lose a great place to relax and enjoy the scenery.
• They called it the worst place to leave a loved one, citing terrible food, money-focused staff, and terrible care.
• They alleged the facility lost the mother's clothes, and that the night staff did better.

Review

Westhills Village is a place that many families remember with gratitude and warmth, even as a few voices from the same community express strong concerns. For one daughter, the six weeks her mother, Arlene, spent there for rehabilitation became a testament to the dedication of the care team. She notes the excellent physical therapy and the steady work of the staff in helping her mother regain strength. The tone is one of deep appreciation: the caregivers were kind, patient, and clearly invested in her mother's recovery, and the family feels blessed by the level of attention and support she received. It's the kind of praise that comes from seeing tangible progress and feeling that someone truly cared through a challenging time.

The village, for many, is not just a single building but a long-standing home for generations. A family story highlights that both grandparents have lived there for nearly three decades, with the grandfather eventually moving to the Courtyard. The writer describes the facility as wonderful and the staff as "really the best," a sentiment forward-looking and affectionate. The long association is presented as a source of comfort and trust: over the years, the village has been a steady partner in care, supporting the family through independent living, assisted living, and nursing home care. The overarching impression is that the staff's commitment has made a meaningful difference across the continuum of care, and the facility's culture feels welcoming and dependable.

Across the board, there is a recurring refrain of praise for the people who work at Westhills Village. One reviewer simply and warmly states that the place is "Always caring, friendly and welcoming," a short line that echoes through the longer testimonies of gratitude. The sentiment isn't merely about physical facilities; it's about the people who show up every day to know residents by name, to lend a listening ear, and to provide consistent, respectful care. In many of the stories, this personal touch - staff who treat residents and their families with kindness - emerges as the cornerstone of trust and satisfaction.

Not every memory, of course, is glowing. A second voice presents a starkly different experience: a customer who felt creepy and disrespected by staff, and who says she felt unwanted and treated like a second-class citizen. The reviewer pledges not to return, citing the cost - "about $5000 a month" - as a major hurdle to any continued stay. There is also criticism about access to the facility's beauty; the landscaping is described as bright and lovely, but the reviewer laments that it's private and only accessible to those who are paying rent. This perspective captures the frustration many families feel when costs rise and when they sense that certain amenities or experiences are gated behind price.

Amid the mixed reviews, there is a steadfast note of positive recognition for the facility's capabilities and atmosphere. Another comment proclaims that Westhills Village and its staff are "just fantastic," praising the facilities and the people who live and work around them. The sentiment reinforces the idea that, for many families, the village offers a robust set of resources, thoughtful programs, and a community that families come to rely on as part of the care journey. It's a reminder that a care community can be a place of strength and positivity for residents and their loved ones alike.

The most poignant parts of the collection come from a heartfelt update about a grandmother who eventually moved into the facility. Initially, one reviewer was very harsh in a prior review, driven by fear after seeing a tube near her grandmother's nose. Over time, she came to see that Westhills' team was truly remarkable, and her grandmother's passing - about 13 hours earlier than the note - was accompanied by a prayer vigil and shared memories. That moment of communal remembrance touched the writer deeply, who expressed sincere gratitude to every member of the staff who had cared for her grandmother. It's a powerful testament to how a community can rally around a family in sorrow and celebrate a life well cared for, even amid heartbreak.

There are harsher notes as well: a reviewer who describes Westhills as "the worst place anyone could leave there loved one" because of poor food, a perception that staff prioritize money, and a troubling claim that clothes were lost. The account goes on to say that emergency services were involved, and that the night staff performed better under pressure. This perspective stands in stark contrast to the other stories, underscoring that experiences at Westhills Village can vary dramatically from family to family and from one shift to another.

Throughout the collection, there is also a simple, enduring acknowledgement that Westhills can be an "awesome place." For some families, the positive experiences - caring staff, supportive care teams, and a sense of community - outweigh the challenges or concerns. The range of voices - extolling the kindness and competence of caregivers, lamenting costs, critiquing specific incidents, and cherishing moments of communal support - paints a complex portrait. Taken together, the reflections suggest a facility that many families highly value for the care it provides, while also reminding readers that experiences can differ, and that the true measure of a community lies in how it responds to both praise and criticism.

This part of Rapid City, South Dakota offers a convenient and diverse range of amenities for senior living. With multiple physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are various cafes and restaurants nearby for dining options, as well as parks for outdoor recreational activities. The presence of places of worship provides spiritual support and community engagement opportunities. Overall, this area combines accessibility to essential services with opportunities for leisure and social interaction, making it a desirable location for seniors looking to settle down in Rapid City.

Physicians

• Diamond Family Medicine (0 miles)
• Independent Optical (0.1 miles)
• Diamond Family Medicine (0.2 miles)
• Black Hills Psychiatry Association (0.3 miles)
• Ultimate Hearing (0.4 miles)
• Dakota Cardiovascular PC (0.5 miles)
• Founders Park Clinic (0.6 miles)

Restaurants

• Thirsty's (0.2 miles)
• Murphy's Pub & Grill (0.2 miles)
• Kathmandu Bistro (0.2 miles)
• Independent Ale House (0.2 miles)
• Delmonico Grill (0.3 miles)
• Tally's Silver Spoon (0.3 miles)
• Firehouse Brewing Co. (0.3 miles)

Places of Worship

• First United Methodist Church (0.2 miles)
• Cathedral of Our Lady of Perpetual Help (1.4 miles)
• Bethel Assembly Of God (1.7 miles)

Cafes

• Essence Of Coffee (0.2 miles)
• Pure Bean (0.7 miles)
• Starbucks (0.7 miles)
• Starbucks (0.8 miles)
• Scotters Coffee (0.8 miles)

Pharmacies

• Rushmore Compounding (0.4 miles)
• Medicine Shoppe (0.4 miles)
• Walgreens (0.8 miles)
• Safeway Pharmacy (0.9 miles)
• Monument Health Home+ Specialty Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Boyds Drug Mart (1 miles)

Parks

• Dinosaur Park (0.5 miles)
• Wilson Park (0.7 miles)
• Memorial Park (0.7 miles)
• Sioux Park (1.3 miles)
• College Park (1.4 miles)
• Storybook Island (1.6 miles)

Transportation

• U-Haul Moving & Storage (1.2 miles)

Hospitals

• Rapid City Regional Hospital (1.4 miles)
• Rushmore Ambulatory Surgery Center (1.4 miles)
• Labor and Delivery (1.5 miles)
• Rapid City Regional Hospital (1.5 miles)