Evergreen House Health Center

Pros

• Many residents and families appreciate the caring and dedicated staff at Evergreen House Health Center, highlighting their commitment to resident well-being.
• The facility is well-kept, with bright, clean rooms and a pleasant dining area where meals are served hot.
• Residents enjoy a variety of activities, such as bingo and themed parties, providing ample opportunities for socialization and engagement.
• Outpatient rehab services at Evergreen House have received high praise for their effectiveness and quality.
• Families have expressed gratitude for the communication and support provided during challenging times, especially regarding care transitions and technology-assisted connections.

Cons

• The staff at Evergreen House Health Center is often unfriendly and unprofessional, failing to greet visitors or respond promptly to residents' needs.
• There are frequent delays in laundry service, causing residents' personal items to take days to be returned.
• Residents have experienced inadequate care, including significant wait times for assistance with basic needs, which has resulted in distressful situations.
• The facility has a persistent odor of urine upon entering, indicating poor cleanliness and hygiene standards.
• Staffing levels appear insufficient, with many residents reporting long waits for help and feeling neglected by caregivers.
• Billing issues have caused confusion and frustration over unexpected charges and lack of communication regarding coverage from Medicare and insurance.
• Several reviews express a general dissatisfaction with the quality of care and support provided to residents, leading families to feel concerned about their loved ones' well-being.

Review

Evergreen House Health Center has garnered a diverse range of reviews, reflecting both positive and negative experiences from residents and their families. The stark contrast between the accounts highlights significant discrepancies in care quality, staff professionalism, operational management, and overall satisfaction with the facility.

One particularly distressing account recounts the experience of a 95-year-old woman who suffered a broken leg shortly after being admitted to Evergreen. This family shared their dismay over a morning incident where assistance was severely lacking; after ringing for help multiple times over three hours, the elderly resident was left unattended in soiled conditions. Despite assurances from management that they would rectify the situation, frustrations persisted due to inadequate communication and staff negligence. Compounding these issues were billing problems regarding Medicare coverage that led to unexpected charges amounting to nearly $6,000—issues which seemed exacerbated by poor administrative protocol.

Conversely, some reviews paint Evergreen in a more favorable light, particularly praising its therapy department and caregiving staff. One reviewer highlighted the compassion exhibited by staff members during difficult times—the passing of a family member—and appreciated their efforts in maintaining regular communication through technology during COVID-19 restrictions. Many noted that recreational activities such as bingo or community trips added vibrancy to daily life at Evergreen, suggesting an environment that encourages social engagement among residents.

However, even among these positive reports, there were mentions of underlying issues like inadequate laundry service and other small inconveniences that detracted from the overall experience. One reviewer complained about delays in receiving clean clothes back into her aunt's room while simultaneously stressing how costly living at Evergreen felt compared to what was delivered—a sentiment echoed by families across various accounts who expressed dissatisfaction with perceived value for money.

Another recurring concern relates to staffing levels and attentiveness. A number of reviewers pointed out how unresponsive aides could be during visits. Complaints have surfaced regarding not just delays but also dismissive attitudes from staff members when family members sought assistance or inquiries about care quality. Instances were reported where caregivers seemed preoccupied with personal matters rather than attending promptly to residents' needs; this created an environment where complaints about cleanliness and general unhappiness among residents became alarmingly common.

The physical environment itself received mixed reviews—while some described it as well-kept with bright rooms and pleasant decor, others noted unpleasant odors upon entry and unprofessional behavior among nursing staff. The inconsistency suggests variability not only in individual experiences but possibly shifts in management practices or staffing levels over time.

In conclusion, while Evergreen House Health Center does have commendable attributes—including dedicated therapy services and certain caring staff members—it is marred by significant lapses in essential areas such as responsiveness, communication practices between administration and families, and consistency in caregiving standards. For prospective residents or families considering long-term care options for loved ones, these testimonies serve as cautionary tales urging careful assessment before making decisions about elder care placements within such facilities. It is evident that improvements are needed if Evergreen seeks to maintain its reputation amidst growing scrutiny from those impacted by its services.

Physicians

• Coastal Medical - Waterman Pediatrics (0.2 miles)
• University Of Medicine Riverside (0.9 miles)
• University Orthopedics (1.4 miles)
• Coastal Medical Sleep Disorder (2.1 miles)
• Coastal Medical - Coastal Family Medicine (2.4 miles)
• University Surgical Associates - Roth, Leslie A, MD (3.2 miles)
• University Orthopedics (3.4 miles)

Restaurants

• Wendy's (0.3 miles)
• McDonald's (0.9 miles)
• Chick-Fil-A (1.1 miles)
• Davenport's Restaurant (1.2 miles)
• PVDonuts (2.6 miles)
• Tallulah's Taqueria (2.7 miles)
• Like No Udder (2.7 miles)

Pharmacies

• Stop & Shop Pharmacy (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.3 miles)
• Seven Stars Bakery (2.4 miles)
• Borealis Coffee Roasters (2.6 miles)
• Starbucks (2.8 miles)
• Daves Coffee (3.3 miles)
• Seven Stars Bakery (3.3 miles)

Hospitals

• Bradley Hospital (1.6 miles)
• Hasbro Children's Hospital (3.3 miles)
• Women and Infants Laboratory (3.5 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (4.3 miles)

Parks

• Bold Point Park (2.3 miles)
• Waterman St Dog Park (2.5 miles)
• Blackstone Park (2.6 miles)
• Gano Park (2.6 miles)
• Blackstone Boulevard (2.9 miles)
• India Point Park (3.6 miles)
• Roger Williams National Monument (3.8 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (3.9 miles)

Theaters

• Providence Place Showcase IMAX Theaters (4 miles)