Ocean State Manor Inc

Pros

• The internal staff were friendly.

Cons

• The CNA turnover is incredibly high.
• Four different CNAs served the reviewer's parents in just six weeks.
• The organization keeps transferring families back and forth between branches.
• The reviewer had to take many days off work to cover for CNAs' no-shows.

Review

This account paints a picture of care that starts with warmth but quickly encounters a jarring pattern of instability. The writer notes that the internal staff at the facility is friendly and approachable, which sets a positive tone for initial interactions. That friendliness matters a great deal in a setting where comfort and trust are essential, yet it soon becomes clear that it isn't enough to counterbalance deeper organizational challenges.

The most striking and persistent issue described is the CNA turnover. The reviewer emphasizes that turnover among certified nursing assistants is "incredible," a word that conveys shock and ongoing disruption. When the caregiving team is in constant flux, the people receiving care - and those trying to coordinate it - must continuously reestablish relationships, routines, and expectations. The overseen effects aren't merely administrative; they touch daily life, as family members have to interpret new caregiving styles, learn new preferences from different aides, and hope that new CNAs understand the specific needs of their loved ones without a lengthy adjustment period.

One concrete manifestation of this turnover is the experience of having four different CNAs assigned to the parents within a six-week window. That is not just a logistical complication; it represents a lack of continuity in who is supervising important tasks, monitoring symptoms, administering medications, and maintaining a familiar care routine. Each new aide comes with its own approach, pace, and priorities, which can be confusing and unsettling for elderly or dependent relatives who thrive on consistency and clear communication. The emotional and practical toll of this frequent rotation cannot be overstated from a family caregiver's perspective.

Equally troubling is the reported pattern of being transferred back and forth between branches. The operating model implied by such transfers introduces additional layers of difficulty: longer gaps in care, delays in getting information, and inconsistent policies between sites. For a caregiver and family, this can feel like a perpetual reset button being pressed - having to reorient with each move, explain the routine again, and adapt to potential differences in how care is delivered at each location. The sense conveyed is that the system isn't coordinating smoothly across locations, which amplifies frustration and anxiety for those depending on steady caregiving.

The personal cost to the family is made explicit: days spent taking time off work to cover for no-shows. This detail underscores a painful reality beyond scheduling headaches. When a caregiver doesn't show up, the family member who steps in bears the burden - missing work, rearranging commitments, and absorbing the stress of trying to fill a gap in professional care. It's a tangible indicator of reliability issues that extend beyond inconvenience to affect financial stability, work obligations, and overall peace of mind for families relying on these services.

Taken together, the review highlights a contrast between the visible warmth of the staff and the deeper operational churn that undercuts the quality and reliability of care. The friendly demeanor of individual workers can't fully compensate for a system plagued by high turnover, cross-branch disorganization, and inconsistent coverage. For families navigating similar situations, the tale serves as a stark reminder that hopeful impressions on arrival must be matched by stable staffing, coordinated multi-site operations, and dependable scheduling if genuine, continuous care is to be achieved.

Looking forward, there are clear paths that could address the concerns raised. Strengthening retention strategies for CNAs - through competitive compensation, better support, and predictable scheduling - could reduce turnover and improve continuity of care. Establishing a more cohesive cross-branch scheduling approach would help minimize transfers and ensure families aren't constantly reorienting to new teams. Finally, creating reliable backup plans for no-shows and ensuring transparent communication with families about staffing changes could alleviate much of the anxiety and disruption described. Until these kinds of structural improvements are in place, the warmth of the staff will be appreciated, but it may not be enough to overcome the ongoing churn that undermines consistency and trust in the care process.

Located in East Providence, Rhode Island, this area offers a variety of amenities within close proximity. With several pharmacies nearby, including Walgreens and CVS Pharmacy, accessing medication and healthcare services is convenient. There are also reputable physicians' offices such as University Orthopedics and Coastal Medical for medical care. For dining options, there are popular restaurants like Davenport's Restaurant and fast-food chains like Wendy's and McDonald's. Additionally, there are beautiful parks such as Bold Point Park and recreational areas like Waterman St Dog Park. Seniors can enjoy cafes like Panera Bread and Starbucks for social outings. Transportation is easily accessible with Providence Station for MBTA & Amtrak services nearby. Overall, this area provides a mix of healthcare facilities, dining options, recreational spots, and transportation convenience making it a desirable location for senior living.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.8 miles)
• Stop & Shop Pharmacy (1.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• University Orthopedics (0.6 miles)
• Coastal Medical - Waterman Pediatrics (0.6 miles)
• University Of Medicine Riverside (1.1 miles)
• Coastal Medical Sleep Disorder (1.3 miles)
• University Surgical Associates - Roth, Leslie A, MD (2.5 miles)
• University Foot Care (2.7 miles)
• Coastal Medical - Coastal Family Medicine (2.9 miles)

Restaurants

• Davenport's Restaurant (0.9 miles)
• Wendy's (1.1 miles)
• McDonald's (1.6 miles)
• Chick-Fil-A (1.8 miles)
• PVDonuts (1.8 miles)
• Tallulah's Taqueria (1.9 miles)
• Like No Udder (2 miles)

Hospitals

• Bradley Hospital (1.2 miles)
• Hasbro Children's Hospital (2.5 miles)
• Women and Infants Laboratory (2.7 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (3.7 miles)
• Providence VA Medical Center (4.1 miles)

Parks

• Bold Point Park (1.5 miles)
• Waterman St Dog Park (1.8 miles)
• Gano Park (1.8 miles)
• Blackstone Park (2 miles)
• Blackstone Boulevard (2.3 miles)
• India Point Park (2.8 miles)
• Roger Williams National Monument (3.1 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks (2.1 miles)
• Starbucks (2.1 miles)
• Seven Stars Bakery (2.2 miles)
• Daves Coffee (2.5 miles)
• Seven Stars Bakery (2.5 miles)
• Borealis Coffee Roasters (2.6 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (3.1 miles)

Theaters

• Providence Place Showcase IMAX Theaters (3.2 miles)