Tockwotton on the Waterfront

Pros

• The community is praised for its excellent location, beautiful buildings, and friendly staff.
• Residents enjoy the clean and well-maintained facilities, contributing to a positive living environment.
• Tockwotton on the Waterfront offers various amenities, including a workout room, library, and theater room.
• Many reviewers commend the attentive care provided by CNAs and nursing staff in certain circumstances.
• The overall impression of the facility is one of luxury living with professional service.
• Families appreciate the communication from staff regarding activities and residents' needs.
• There are notable efforts made to ensure safety during COVID-19 through testing and precautions for visitors.

Cons

• The facility had falsified medical records regarding COVID-19 status, leading to concerns about safety protocols.
• There was a lack of staff attending to residents, resulting in both parents not being checked on regularly.
• The food served was sub-par, with complaints about quality and variety, contributing to weight loss among residents.
• Fire alarms were frequent and left residents feeling unsafe due to a lack of reassurance from staff.
• Charges continued even when a resident was moved to hospice care, with no refund or consideration provided for the empty apartment.
• The staff-to-resident ratio was extremely low, raising concerns about adequate care for all residents.
• Dining arrangements did not meet expectations for the high cost of living at the facility, leaving some disappointed with the overall experience.
• Despite its appealing appearance, the facility demonstrated gross incompetence and lack of attention towards patient care.
• Activities were severely limited and fewer social interactions took place due to ongoing COVID-19 restrictions, disappointing families seeking engagement for their loved ones.

Review

Tockwotton on the Waterfront has garnered a wide range of opinions from individuals who have experienced its assisted living and nursing facilities. On one hand, many reviewers praise the location, aesthetic appeal, and staff professionalism of the community. They express satisfaction with the luxurious and well-maintained environment, highlighting amenities like workout facilities, a library, and even a theater room. Reviewers also commend the cleanliness of the facility, which was built in 2013 and boasts updated decor. This blend of appealing features makes Tockwotton an attractive option for families searching for assisted living solutions.

However, contrasting experiences among residents and their families raise significant red flags regarding the quality of care provided at Tockwotton. Some reviewers share distressing incidents involving neglect and inadequate medical oversight. For example, one family reported that their parents were left unattended for long periods and highlighted alarming concerns over falsified medical records indicating a COVID-19 positive status without any symptoms or restrictions—suggesting serious lapses in communication and safety protocols within the facility. Another reviewer recounted instances where alarms rang incessantly without follow-up from staff to ensure resident safety during potential fire hazards.

Moreover, several reviewers pointed to issues related to staffing levels that adversely impact resident care. Specific testimonials reveal that families felt compelled to visit daily because there were not enough caregivers available to meet basic needs. One poignant comment emphasized that only 1-2 aides were available for 158 residents during overnight shifts—an alarmingly low ratio suggesting that residents' needs may go unmet when family members aren't present to intervene. Such situations underscore concerns about understaffing leading to neglect in critical areas of resident support.

Dining experiences at Tockwotton also received mixed reviews; while some praised aspects of food service, others were left disillusioned by unfulfilled promises regarding meal quality. Families anticipated a vibrant dining experience commensurate with high pricing—$6,000 per month for assisted living—but instead encountered repetitive menus featuring subpar meals often characterized as "sandwiches for dinner." Reports about tough meat dishes led several families to note how loved ones lost weight due to dissatisfaction with food choices—a key component of life in communal living spaces.

Another area drawing criticism relates to policy enforcement when it comes to transitions between care types. A particular reviewer expressed frustration regarding financial obligations when their parent had entered hospice care—the family was still expected to pay rent despite expecting no return post-move due to death-related circumstances. This experience illustrates not only monetary challenges but ethical dilemmas facing grieving families who require more flexibility in difficult times.

In summary, while Tockwotton on the Waterfront presents itself as an upscale community with modern amenities and dedicated staff members willing to assist residents—positive reviews speak highly of these virtues—the contrasting narratives indicate underlying operational shortcomings such as inadequate staffing ratios and potentially troubling management responses. Families considering this facility are urged to carefully weigh both sides before making critical decisions about their loved ones’ future care options. The need for thorough evaluations is evident; effective communication between management and families appears vital if Tockwotton aims to balance its high-profile image with genuine caregiving practices aligned with resident welfare expectations.

This part of East Providence, Rhode Island offers a variety of amenities that may appeal to seniors looking for a vibrant and accessible neighborhood. With several parks nearby such as Bold Point Park and Blackstone Park, residents can enjoy outdoor activities and scenic views. There are also numerous dining options ranging from casual eateries like Tallulah's Taqueria to fine dining at Al Forno Restaurant. For medical needs, there are several physicians offices and pharmacies in the area providing convenient healthcare services. Additionally, transportation is easily accessible with Providence Station located just 1.6 miles away for those who rely on public transit. Overall, this part of East Providence offers a mix of recreational, dining, healthcare, and transportation options making it a well-rounded choice for senior living.

Parks

• Bold Point Park (0.1 miles)
• Gano Park (0.5 miles)
• Waterman St Dog Park (0.9 miles)
• Blackstone Park (1.2 miles)
• Blackstone Boulevard (1.3 miles)
• India Point Park (1.3 miles)
• Roger Williams National Monument (1.6 miles)

Restaurants

• PVDonuts (0.4 miles)
• Tallulah's Taqueria (0.5 miles)
• Like No Udder (0.6 miles)
• Al Forno Restaurant (0.7 miles)
• The Hot Club (0.7 miles)
• Pasta Beach (1 miles)
• Xaco Taco (1 miles)

Physicians

• Coastal Medical Sleep Disorder (0.6 miles)
• University Orthopedics (1 miles)
• University Surgical Associates - Roth, Leslie A, MD (1.1 miles)
• University Foot Care (1.3 miles)
• Open Door Health (1.8 miles)
• Southern New England Retina Associates PC (1.9 miles)
• The LASIK Vision Institute (2 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• East Side Wine and Spirits (2 miles)

Cafes

• Daves Coffee (1 miles)
• Starbucks (1 miles)
• Seven Stars Bakery (1 miles)
• Bolt Coffee (1.3 miles)
• Bolt Coffee (1.5 miles)
• White Electric Coffee (1.7 miles)
• Starbucks (1.8 miles)

Hospitals

• Hasbro Children's Hospital (1.1 miles)
• Women and Infants Laboratory (1.3 miles)
• Bradley Hospital (1.9 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (2.6 miles)
• Providence VA Medical Center (2.6 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (1.6 miles)

Theaters

• Providence Place Showcase IMAX Theaters (1.7 miles)