Wingate Residences on the East Side

Pros

• The staff at Wingate Residences are consistently described as caring, attentive, and passionate about their work.
• Residents enjoy a variety of daily activities and appear happy and friendly in the community.
• The facility is noted for its cleanliness, beautiful atmosphere, and well-appointed apartments.
• Family members express relief and gratitude for the level of care their loved ones receive during difficult transitions.
• Many reviewers praise the quality of meals served to residents, highlighting the dining experience as enjoyable.
• Wingate Residences offers a comfortable and homelike environment that enhances residents' quality of life.
• Corporate leaders have shown responsiveness to concerns and are committed to improving staff training and care practices.
• The fitness director and the dining room staff receive specific commendations for their exceptional service.
• Families find comfort in knowing their loved ones have a supportive community that encourages socialization and engagement.

Cons

• The memory care unit is consistently understaffed, leading to inadequate supervision of residents.
• Staff turnover is high, with many employees other than those in top positions not remaining at the facility.
• There are reports of lost personal items, including expensive hearing aids and false teeth, during the first six months.
• A family member had difficulty finding someone to let them out of a locked unit, which raised concerns about staff availability.
• There was an incident where a lack of staff oversight led to a trail of feces being left unaddressed for an extended period.
• A new Nursing Director exhibited ignorance about hospice and end-of-life care, resulting in distressing situations for residents nearing death.
• Residents' comfort medications were withheld without proper justification, causing additional suffering at the end of life.
• The food quality was described as subpar or "so so," despite positive comments about the dining experience overall.

Review

When it comes to choosing a residential care facility for loved ones, the experiences shared by families can vary dramatically. The reviews of two facilities in particular, one described as having serious issues and another named Wingate Residences, illustrate this dichotomy vividly. While frustrations with inadequate care emerged from one facility, multiple families have shared glowing remarks about Wingate’s compassionate staff and overall quality of life for residents.

The first facility faced significant criticisms regarding its inability to provide a safe and adequately staffed environment for patients, particularly those in memory care units. Families expressed deep concerns over incidents where crucial needs were overlooked—such as their loved ones losing expensive personal items like hearing aids and dentures within the first six months of residence. Inadequate staffing further compounded these issues; family members reported instances where they could not find staff to assist them, even during critical times when patients needed supervision or assistance. One family even detailed an episode where a trail of feces was left unattended, highlighting profound neglect that drew attention to the understaffed conditions affecting dementia patients.

In stark contrast, Wingate Residences has garnered praise from many families who highlighted the compassionate and attentive nature of the staff. Numerous reviewers noted that their loved ones found happiness in this community. It was noted how essential the dedicated employees are: they foster joy through engaging activities and ensure each resident feels cared for in a clean and beautiful environment. One resident’s family emphasized how much they appreciated the team at Wingate for easing their burden as caretakers while enabling social interactions among residents through planned activities that add vibrancy to daily life.

The facility's aesthetics also garnered admiration across several reviews—Wingate is described as having beautiful landscaping with amenities like swimming pools that enhance residents' experiences. However, some feedback indicated room for improvement in specific areas such as food quality; while dining experiences generally received positive comments, there were suggestions made that revamping meal options could elevate satisfaction further among residents and their families.

Transitioning into assisted living can be challenging for elderly individuals, but many families reported receiving outstanding support throughout this process at Wingate. Special recognition was given to individual staff members—from nurses to dining room attendants—who went above and beyond to help new residents acclimatize gently into their new homes. Emphasis on emotional support during difficult transitions proved critical; family narratives illustrated not only kindness but genuine investment in improving residents’ well-being during often turbulent periods.

Yet even within these positive sentiments exist nuanced reflections on instances where communication may have faltered regarding care updates or administrative check-ins after moving in. A few reviewers suggested that improved follow-ups from front office personnel would enhance family engagement during adjustment phases and provide reassurance once contracts were signed.

Overall, while one facility struggled under complaints of negligence leading to patient distress through insufficient staffing and oversight, Wingate Residences shone brightly as a beacon of hope amid uncertainty surrounding eldercare options. Families who chose Wingate consistently commended its welcoming atmosphere—a place filled with warmth from attentive staff committed to nurturing both physical health and emotional wellness amongst its aging population—and ultimately recommended it wholeheartedly based on their experiences.

This part of Providence, Rhode Island offers a convenient and vibrant neighborhood for senior living. With several pharmacies in close proximity, access to healthcare services is easily accessible. The area also boasts a variety of parks for outdoor recreational activities and relaxation. There are numerous dining options including restaurants offering a range of culinary experiences. Additionally, cafes are scattered throughout the neighborhood for coffee enthusiasts to enjoy. For medical needs, there are reputable physicians and hospitals nearby. Transportation is readily available with the Providence Station located within a short distance. Overall, this area provides a balanced mix of amenities, making it a desirable location for seniors looking for a comfortable and convenient lifestyle.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.3 miles)
• East Side Wine and Spirits (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Green Line Apothecary (1.7 miles)
• Walgreens (1.7 miles)

Parks

• Waterman St Dog Park (0.2 miles)
• Gano Park (0.3 miles)
• Blackstone Park (0.5 miles)
• Blackstone Boulevard (0.6 miles)
• Bold Point Park (0.6 miles)
• Roger Williams National Monument (1.4 miles)
• India Point Park (1.5 miles)

Restaurants

• Pasta Beach (0.3 miles)
• Like No Udder (0.4 miles)
• Tallulah's Taqueria (0.4 miles)
• PVDonuts (0.5 miles)
• Knead Doughnuts (0.7 miles)
• Al Forno Restaurant (1 miles)
• The Hot Club (1 miles)

Cafes

• Starbucks (0.4 miles)
• Daves Coffee (1 miles)
• Bolt Coffee (1.2 miles)
• Seven Stars Bakery (1.3 miles)
• Starbucks (1.4 miles)
• Bolt Coffee (1.5 miles)
• Providence Bagel (1.5 miles)

Physicians

• University Orthopedics (1.2 miles)
• Coastal Medical Sleep Disorder (1.3 miles)
• University Orthopedics (1.5 miles)
• University Surgical Associates - Roth, Leslie A, MD (1.5 miles)
• Southern New England Retina Associates PC (1.6 miles)
• University Foot Care (1.8 miles)
• Anchor Medical (1.8 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (1.5 miles)

Hospitals

• Hasbro Children's Hospital (1.6 miles)
• Women and Infants Laboratory (1.7 miles)
• Miriam Hospital - Infection, Disease, & Immunology Center (2 miles)
• Bradley Hospital (2.5 miles)
• Providence VA Medical Center (2.5 miles)

Theaters

• Providence Place Showcase IMAX Theaters (1.6 miles)