Maplewood Manor in Philadelphia, PA

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Pros

• The staff are nice and friendly.
• The facility is very clean and the staff are attentive and nice to residents.
• The nurses are courteous and knowledgeable.
• The environment is clean, with no odor, and residents look happy.
• The admissions team is professional and helpful.
• Maplewood is a great facility to send loved ones for care.
• The administrator is incredibly welcoming and helpful.
• Front desk and nursing staff are nice, respectful, and very helpful.
• The staff consistently provide compassionate care and make visitors feel welcome.
• Therapy and care staff take good care of patients, making a positive difference.

Cons

• The facility is described as horrible and dirty, with severe understaffing leading to poor care.
• The nurses are noted to have bad attitudes and unprofessional conduct.
• Residents were left in soiled briefs for hours and spoken to harshly.
• The food quality is reported as horrible.
• The place is described as a rooming house for homeless people, and not suitable for loved ones.
• The building is filthy, with dirty bathrooms and floors that are sticky, and there is an overall poor cleanliness.
• There are reports of laundry being stolen from residents and staff not caring.
• Front desk staff are rude and unhelpful, including hanging up on callers.

Review

Maplewood Manor in Philadelphia is best suited for families seeking a rehabilitative nursing environment where compassionate staff and a welcoming atmosphere are the top priorities. The facility consistently earns praise for friendly front-desk help, attentive nurses, and a generally clean, well-maintained setting. For families pursuing short-term rehab or ongoing skilled care, Maplewood often feels like a comfortable, people-centered option where admissions staff guide the process and frontline teams strive to keep residents safe, engaged, and well cared for. Those needing the highest levels of consistency in cleanliness, dining quality, and staffing should set clear expectations and consider alternatives.

The strongest pros are the people and the vibe. Reviews repeatedly highlight courteous, professional staff who communicate well and treat residents with dignity. Nurses and aides are described as attentive and patient, with individual caregivers, such as Tamika on the second floor and various aides on the rescue team of daily care, earning specific praise for responsiveness and warmth. The atmosphere is frequently described as clean, fresh, and orderly, with many visitors noting smooth sign-in experiences and a welcoming overall environment. Admissions staff, in particular, receive high marks for helping families navigate transitions, making the move to Maplewood feel less daunting.

Therapy and rehabilitative care emerge as a solid strength when the moment calls for recovery after illness or injury. Several families point to positive observations of therapy services and the progress their loved ones make in a supportive setting. The facility is often credited with delivering timely meals, prompt service, and proactive medical oversight; in many visits, residents appear engaged and staff members are praised for staying on top of doctor visits and daily routines. The combination of competent clinical care and a warm, community-oriented environment provides a credible offset to other concerns for families prioritizing rehabilitation outcomes and meaningful daily interaction.

Yet the range of experiences is broad, with a notable number of reviews detailing serious drawbacks that cannot be dismissed. Some accounts describe harsh treatment, understaffing, and gaps in basic care, ranging from delays in addressing needs to incidents of soiled situations lasting too long. Cleanliness and upkeep are not uniformly reliable in every report; perceptions of odor, sticky floors, and inconsistent cleaning appear in some visits. Food quality and presentation also surface as an issue in certain reviews, with residents and families calling for improvements in meals and refrigerated or properly served items. There are even claims of private property concerns like theft, which understandably heighten scrutiny of daily operations and staff accountability.

These conflicting experiences require a careful balance of the positives against the genuine risks. For families who place a premium on a compassionate staff, transparent communication, and a rehabilitative track record, Maplewood offers a compelling case: the care team often delivers on personal attention, the environment can feel secure and welcoming, and admissions processes can be smooth when the right people are involved. However, the negative reports, especially around staffing gaps, inconsistent cleanliness, and serious care lapses, underline that Maplewood may not consistently meet the highest standards across all shifts or units. In such a landscape, the key offset is the quality and reliability of specific caregivers and managers, plus the current state of facility maintenance.

Alternatives should be considered for families with zero tolerance for variability in safety, cleanliness, or basic daily care. If dependable, around-the-clock staffing, spotless facilities, and consistently high-quality meals are non-negotiable, other SNFs may present more predictable performance. Prospective entrants should prioritize direct, repeated visits at different times of day, speaking with frontline staff and the administrator, and requesting the latest state inspection findings and staffing metrics. In short, Maplewood Manor can be an excellent fit for rehab-focused families who encounter consistently strong, compassionate care and a positive daily rhythm; it becomes a riskier bet for those wary of uneven staffing or recurring cleanliness and dining concerns.

This part of Philadelphia, Pennsylvania, offers a convenient and vibrant location for senior living. With various dining options including popular chains like McDonald's and Chick-Fil-A, as well as local favorites like Dalessandro's Steaks and Custard & Cakes Creamery, residents can enjoy a variety of cuisines. The area is also well-served by public transportation with several SEPTA stations nearby, making it easy to explore the city. In terms of healthcare, there are multiple pharmacies and medical facilities in close proximity, such as Albert Einstein Medical Center and Children's Hospital of Philadelphia. Additionally, there are plenty of cafes for leisurely outings and parks like Fairmount Park and Rittenhouse Square for outdoor activities. Overall, this neighborhood provides a bustling yet accessible environment for seniors looking to enjoy all that Philadelphia has to offer.

Restaurants

• McDonald's (0.3 miles)
• Dalessandro's Steaks (1.6 miles)
• Custard & Cakes Creamery (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (3 miles)
• Pizza Hut (3.5 miles)
• Larry's Steaks (4 miles)

Transportation

• Septa Wayne Junction Station (1.1 miles)
• Stenton Station (1.9 miles)
• SEPTA Jenkintown-Wyncote Station (4.6 miles)
• 30th Street Station (5.3 miles)
• SEPTA: MFL/TRL 30th Street Station (5.4 miles)
• Jefferson Station (5.7 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Simms Hank Md Albert Einstein Medical Center Philadelphia (1.7 miles)
• Frankford Avenue Health Center (4.9 miles)
• Children's Hospital of Philadelphia (5.9 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (6 miles)

Hospitals

• Albert Einstein Employee Health Center (1.8 miles)
• Temple University Hospital (2.3 miles)
• St Christopher's Hospital for Children (3.2 miles)
• Chestnut Hill Emergency Room (3.8 miles)
• Episcopal Hospital (3.8 miles)
• Aria Health (5.1 miles)
• Fox Chase Cancer Center (5.2 miles)

Cafes

• Starbucks (2 miles)
• The Landing Kitchen (2.3 miles)
• Pilgrim Roasters (2.4 miles)
• Panera Bread (2.5 miles)
• Starbucks (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (4 miles)

Parks

• Fairmount Park (3.6 miles)
• Palmer Doggie Depot (4.5 miles)
• Palmer Park Farmers Market (4.6 miles)
• Womrath Park (4.8 miles)
• Piazza Dog Park (5 miles)
• Franklin Square (5.5 miles)
• Rittenhouse Square (5.7 miles)