Maplewood Manor

Pros

• The staff were nice and friendly.
• The staff were courteous and knowledgeable.
• The staff were helpful and promptly answered questions.
• The environment was clean, odor-free, and residents looked happy.
• Tamika the nurse on the second floor was professional and addressed concerns quickly.
• Tracy at the front desk provided kind, friendly, and helpful service.
• Visitors were greeted with a big smile upon arrival.
• The staff were attentive to safety protocols and building procedures.

Cons

• A reviewer stated the facility is horrible, with nurses having bad attitudes, a director with a nasty disposition, and overall care described as horrible; a loved one was left in a soiled pamper for hours and spoken to harshly, while the staff were severely understaffed.
• A reviewer called the place the most disgusting place, recounting a loved one left in her own feces and urine for hours, with a nurse who was very disrespectful, and saying they would not recommend placing a loved one there.
• A reviewer reported that a patient's hair had not been washed in a year and that staff would not return refrigerated food brought by visitors.
• A reviewer said the rooms were clean but the food quality, presentation, and taste needed work.
• A reviewer noted a sticky floor and attributed it to cleaning products rather than dirt.

Review

The collection of reviews paints a picture of Maplewood Nursing and Rehabilitation as a place that inspires strong feelings - mostly positive, with a notable handful of concerns. A number of readers describe warm welcomes, friendly and professional staff, and a sense of genuine care that makes families feel their loved ones are in good hands. One writer recounts a personal connection, noting that they were checking in on how a long-time friend named William Johnson was doing. The response they received was affirmative and reassuring - the staff member gave a thumbs up and conveyed that the resident was being well cared for. The tone across several posts is one of appreciation for kindness, responsiveness, and a dependable frontline team.

Several reviews highlight the quality of interaction with staff. Respondents repeatedly mention that the staff were "nice and friendly," "courteous and knowledgeable," and that conversations with the nurses were "pleasant." A common thread is the sense that the facility fosters open communication, with staff taking the time to answer questions, explain procedures, and make family members feel welcomed. The front desk is frequently singled out for a helpful, welcoming atmosphere, with some commenters recalling smiling greetings and smooth check-in experiences. The overall sentiment is that the Maplewood staff strive to be attentive, respectful, and approachable.

There are specific anecdotes that reinforce these themes. A number of readers describe their visit experiences in detail: being greeted warmly upon arrival, encountering a clean and well-maintained environment, and witnessing people on the floors - nurses, aides, and therapists - engaged in caring, patient-focused work. One visitor praised Tamika, a nurse on the second floor, for professionalism and for addressing care concerns quickly while ensuring that the family understood the plan for ongoing doctor visits. The same account notes how the environment was clean, without odors, and how residents appeared happy. Another note extols a visit where a front-desk staff member named Tracy provided excellent guidance, and a "very kind" gentleman helped set up a TV remote for a resident within minutes. Across multiple observations, it is clear that individual staff members leave a positive impression through competence, warmth, and practical help.

In addition to general praise, several messages include heartfelt gratitude from families. One extended letter to the nurses and staff thanks Maplewood for exceptional care, compassion, and support shown to an uncle during his stay. The writers describe how his well-being brought comfort to the entire family and emphasize that the staff's kindness, patience, and professionalism made a lasting difference. They affirm that the care team treats residents with safety, dignity, and respect, and they articulate a belief that the staff's work is more than a job - a calling. The sentiment carries through as a tribute to the sense of community and the compassionate environment that Maplewood aims to foster.

There are also notes of joy and pride from residents and their families about daily life at the facility. Several reviewers describe the place as pleasant and well-run, with residents visible on rooms and common areas looking comfortable. Comments like "Beautiful staff" and "Nice facility with pleasant employees" reflect a sense that Maplewood's culture centers on cordial, supportive interactions. Families sometimes mention that their loved ones are happy with their care, that staff are attentive, and that safety procedures are clear and well-implemented. Some reviews emphasize the importance of meaningful engagement - playing games with residents during visits, chatting warmly, and ensuring that residents feel included and cared for.

Not everything in the reviews is glowing. One strongly negative post stands out, offering a harsh counterpoint to the otherwise favorable tone. The reviewer describes Maplewood as "horrible," alleging severe understaffing, neglect, and disrespectful treatment. They claim a loved one was left in a soiled state for hours, were spoken to harshly by a nurse, and would not recommend the facility to anyone caring for a parent or relative. This account emphasizes problems with care quality, responsiveness, and staffing levels, and it serves as a stark reminder that experiences can vary dramatically between residents and times.

There are also mixed notes that acknowledge both strengths and areas for improvement. Several posts recount clean rooms, good overall care, and polite, helpful staff, while others point to more mundane concerns such as food quality and presentation. Some reviewers describe the facility as well-maintained but suggest that the dining experience could be better, noting that the taste and presentation of meals sometimes fall short of expectations. A few comments reference other practical concerns - like stickier floors versus the cleaning products used - indicating that even in a generally positive environment, small issues can affect perceptions of cleanliness and overall satisfaction.

In sum, Maplewood Nursing and Rehabilitation emerges as a place where many families feel confident in the care their loved ones receive. The prevailing themes center on compassionate staff, friendly and efficient front-desk service, and a clean, welcoming atmosphere. Families frequently highlight individual caregivers by name, expressing sincere gratitude for the patience, professionalism, and personal warmth they witnessed. At the same time, the reviews remind us that experiences vary; while many praise the facility for creating a caring, supportive community, a notable negative account underscores the critical importance of staffing, timely care, and respectful treatment. Taken together, the stories speak to Maplewood's strengths in human connection and care, while also signaling the ongoing opportunity to continually improve in areas like food quality, staffing levels, and problem resolution.

This part of Philadelphia, Pennsylvania, offers a convenient and vibrant location for senior living. With various dining options including popular chains like McDonald's and Chick-Fil-A, as well as local favorites like Dalessandro's Steaks and Custard & Cakes Creamery, residents can enjoy a variety of cuisines. The area is also well-served by public transportation with several SEPTA stations nearby, making it easy to explore the city. In terms of healthcare, there are multiple pharmacies and medical facilities in close proximity, such as Albert Einstein Medical Center and Children's Hospital of Philadelphia. Additionally, there are plenty of cafes for leisurely outings and parks like Fairmount Park and Rittenhouse Square for outdoor activities. Overall, this neighborhood provides a bustling yet accessible environment for seniors looking to enjoy all that Philadelphia has to offer.

Restaurants

• McDonald's (0.3 miles)
• Dalessandro's Steaks (1.6 miles)
• Custard & Cakes Creamery (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (3 miles)
• Pizza Hut (3.5 miles)
• Larry's Steaks (4 miles)

Transportation

• Septa Wayne Junction Station (1.1 miles)
• Stenton Station (1.9 miles)
• SEPTA Jenkintown-Wyncote Station (4.6 miles)
• 30th Street Station (5.3 miles)
• SEPTA: MFL/TRL 30th Street Station (5.4 miles)
• Jefferson Station (5.7 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Simms Hank Md Albert Einstein Medical Center Philadelphia (1.7 miles)
• Frankford Avenue Health Center (4.9 miles)
• Children's Hospital of Philadelphia (5.9 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (6 miles)

Hospitals

• Albert Einstein Employee Health Center (1.8 miles)
• Temple University Hospital (2.3 miles)
• St Christopher's Hospital for Children (3.2 miles)
• Chestnut Hill Emergency Room (3.8 miles)
• Episcopal Hospital (3.8 miles)
• Aria Health (5.1 miles)
• Fox Chase Cancer Center (5.2 miles)

Cafes

• Starbucks (2 miles)
• The Landing Kitchen (2.3 miles)
• Pilgrim Roasters (2.4 miles)
• Panera Bread (2.5 miles)
• Starbucks (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (4 miles)

Parks

• Fairmount Park (3.6 miles)
• Palmer Doggie Depot (4.5 miles)
• Palmer Park Farmers Market (4.6 miles)
• Womrath Park (4.8 miles)
• Piazza Dog Park (5 miles)
• Franklin Square (5.5 miles)
• Rittenhouse Square (5.7 miles)