Hanover Hall

Pros

• The staff at Hanover Hall treats residents with kindness and respect, creating a positive environment for both residents and their families.
• Residents are engaged in numerous social activities, fostering connections and promoting mental stimulation, especially for those with dementia.
• The facility is clean and offers comfortable living spaces that residents can personalize to feel more at home.
• Hanover Hall provides delicious food that residents enjoy, contributing to their overall satisfaction with the facility.
• Pet therapy is a wonderful addition that brings joy and comfort to the residents, enhancing their wellbeing.
• Regularly scheduled information sessions for families demonstrate the administration's commitment to communication and support.

Cons

• The staff at Hanover Hall is unfriendly and unwilling to help residents, leading to poor experiences.
• A resident had not had her sheets changed in three weeks, indicating a lack of proper hygiene and care.
• Complaints from residents about inadequate showering and unclean conditions were noted.
• The food provided at the facility was described as unfit for consumption.
• There are long wait times for essential medications and assistance with basic needs, such as using the bathroom.
• The administration has been criticized for mishandling communication regarding resident transfers.
• Planned activities for residents were described as lacking, which may lead to insufficient engagement and stimulation.

Review

Hanover Hall has garnered a wide range of opinions from families who have experienced the facility's care for their loved ones. Overall, many reviews highlight positive experiences, particularly in relation to the kindness and compassion demonstrated by the staff. Several family members express gratitude for the quality of care their relatives receive, mentioning how staff members engage residents in social activities and provide emotional support during challenging times. One reviewer noted that their grandfather has been a resident at Hanover Hall for three years, praising both the treatment he receives and the food served at the facility. The sense of community among residents also emerged as a recurring theme, with many finding companionship and friendship within the walls of Hanover Hall.

The atmosphere at Hanover Hall is often described as homey and welcoming. Families appreciate having options to personalize rooms with items such as chairs, televisions, and family pictures to help make their loved ones feel more comfortable. Additionally, round dining tables enhance social interactions among residents during meals. The enclosed terrace offers a pleasant space for relaxation with beautiful views of gardens, providing an inviting environment that contributes to a homelike experience.

While many reviews are overwhelmingly positive about individual experiences, some starkly contrast this picture. One reviewer had a deeply troubling visit where they observed neglect towards their friend. They reported unfriendly staff and described horrid conditions such as unwashed sheets for weeks on end. Concerns about timely access to hygiene facilities were also raised; the reviewer felt compelled to alert family members about these issues and expressed urgency regarding improving conditions or shutting down the facility entirely.

On a brighter note, another review praised Hanover Hall specifically for its rehabilitation services tailored toward individuals dealing with dementia. The reviewer appreciated how well staff engaged their grandmother into social activities designed to stimulate her mind while maintaining her happiness during her stay post-hospitalization. This reflects Hanover Hall’s capability in not just providing standard nursing care but also addressing specialized needs in rehabilitation settings.

The nursing team consistently receives high marks from reviewers across board; they are often described as responsive, friendly, knowledgeable, and dedicated to ensuring residents' comfort. Instances were mentioned where issues raised by family members about care were promptly addressed by nurses demonstrating commitment to resident well-being. This emphasis on compassionate nursing care tends to reassure families that their loved ones are in capable hands.

However, administrative procedures have drawn some criticism from reviewers who perceived inconsistency or lack of coordination regarding moves between floors or departments within Hanover Hall. In one instance detailed by a relative concerned about their grandfather's bed situation during relocation efforts indicated disorganization that caused unnecessary stress for both the resident and his family members involved in managing his care transitions.

Overall, Hanover Hall presents itself as primarily a positive option for long-term or rehabilitative care despite some contrasting reviews pointing out areas needing improvement—especially concerning administration practices and cleanliness standards in specific instances. For those seeking community engagement opportunities along with adequate medical supervision backed by compassionate staff approaches amidst researched choices like pet therapy programs aimed at enhancing emotional health through interaction with animals; it may very well serve as an appealing destination within local senior living solutions.

Physicians

• Hanover Family Practice (0.2 miles)
• WellSpan Family Medicine - Frederick Street (0.2 miles)
• Holtz's (0.5 miles)
• Upmc Pinnacle Obstetrics and Gynecology Specialists (0.5 miles)
• Hanover Women's Health Care (0.5 miles)
• Hanover Pediatric Associates (0.6 miles)
• Hanover Pediatric Associates PC (0.6 miles)

Pharmacies

• Rite Aid (0.4 miles)
• Brockie Pharmtech at Plum (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Brockie Pharmatech (0.9 miles)
• Laslow's Pharmacy (1 miles)
• Choice Health Care (1.4 miles)
• Choice Critical Care (1.5 miles)

Places of Worship

• St Vincent Gymnasium (0.6 miles)
• Hanover Community Church (3.6 miles)
• Piney Creek Church of the Brethren (10.9 miles)

Hospitals

• Hanover Hospital (0.8 miles)
• Lifeline Personal Response Service (0.8 miles)
• Hanover Hospital (0.8 miles)
• UPMC Express Care (2.8 miles)
• Hanover Hospital (5.6 miles)

Restaurants

• Aldus Brewing (0.8 miles)
• Burger King (1.2 miles)
• McDonald's (1.3 miles)
• Famous Hot Weiner (1.4 miles)
• York Street Treat (1.4 miles)
• Bourbon Bar & Grill (1.5 miles)
• Taco Bell (1.6 miles)

Parks

• Youngs Woods Park (2.2 miles)
• Codorus State Park (3.8 miles)
• West Manheim Dog Park (4.4 miles)
• Christmas Tree Park (10.8 miles)

Theaters

• R/C Movies Hanover 16 (2.2 miles)
• Gateway Gettysburg Theater Partners (11.2 miles)