3101 Grandview Road, Hanover, PA 17331
To contact a resident: (717) 637-0703
For more information about senior living options: (866) 208-4318
Fair Havens Costs & Pricing
Fair Havens offers competitive pricing for its residents compared to the broader market in York County and across Pennsylvania. For a semi-private room, Fair Havens charges $1,800 per month, significantly lower than the county average of $3,483 and the state average of $3,542. Similarly, the studio option at Fair Havens is priced at $2,300 per month, again providing cost savings compared to York County's average of $4,267 and Pennsylvania's average of $3,737. This pricing strategy underscores Fair Havens' commitment to delivering affordable care options while maintaining quality service for its residents.
| Floor plans | Fair Havens | York County | Pennsylvania |
|---|---|---|---|
| Semi-Private | $1,800 | $3,483 | $3,542 |
| Studio | $2,300 | $4,267 | $3,737 |
Overall Review of Fair Havens
Pros
The facility is described as clean, well maintained, and organized.- The staff are described as caring, friendly, and going above and beyond to help residents.
- Residents are welcomed from day one and treated with respect.
- There are daily activities for residents, including bingo, crafts, and Bible study.
- The setting is described as home-like rather than institutional.
- The owner and staff are described as competent and comforting, with personal touches such as visiting residents in the hospital.
- Families feel Fair Havens is a trusted place for their loved ones and appreciate the warm, welcoming environment.
- Volunteers contribute to activities, enriching resident life.
Cons
The hallways at Fair Havens were very dark.- No lights were turned on, and there was no effort to turn them on.
- There were 19 residents with only one caregiver available.
- The sidewalk wasn't cleaned of ice entering the facility.
- The carpet was torn in places and could cause someone to trip.
- There was frequent turnover of staff and staff shortages.
- There was theft by staff and other residents, and laundry went missing.
- Dining options were lacking and meals were served cold.
- The owner was extremely unprofessional, reprimanding staff in front of visitors and yelling at residents and family members.
Review
Fair Havens in Hanover, PA is best suited for families seeking a small, home-like assisted living environment where the owner and staff emphasize personal presence, warmth, and daily engagement. The community reads as one where residents are welcomed into a familiar, neighborhood-feel setting, with a strong emphasis on routines, activities, and meaningful interactions that make a rural-tinged atmosphere feel like “home.” For families prioritizing a tangible sense of care from a close-knit team rather than a large, institutional footprint, Fair Havens can be a good fit.
That said, there are clear reasons to consider alternatives. Staffing realities are repeatedly flagged in reviews, including a concerning scenario of a single caregiver for a dozen-plus residents, which raises red flags for safety and supervision, especially for residents with Alzheimer’s or dementia. Price transparency and leadership questions also surface in some accounts, along with a pattern of turnover that can disrupt continuity of care. Families who cannot tolerate fluctuations in management style or who want a higher degree of staffing reliability and predictability will likely want to explore other options before committing.
The strongest positives, compassionate, attentive staff; a genuinely welcoming owner; and a calendar full of everyday activities and volunteers, often offset some of the less glamorous aspects. Residents repeatedly speak of being treated with respect from day one, and families appreciate the homey feel, the clean environment, and the sense that staff will go “above and beyond” when needed. Programs range from bingo and crafts to Bible study, with volunteers supplementing activities, which helps keep dementia-friendly engagement accessible even in a small setting. For many families, that personal touch matters more than upscale amenities.
Yet the drawbacks deserve careful weight. The physical environment can feel dim and dated, with reports of dark hallways during tours and several safety concerns outside, including ice, uneven sidewalks, torn carpet, and exterior maintenance gaps that could lead to trips or worse. Some reviews describe problematic maintenance habits, such as doors left propped open, and even theft by staff or residents in rare cases. Dining is occasionally labeled as limited or cold, and turnover can translate into inconsistent routines or gaps in attention. These realities don’t disqualify Fair Havens, but they do demand diligent verification and ongoing monitoring before and after move-in.
Leadership reliability is a pivotal factor here. Praises for Eleanor, the owner, sit alongside more piercing critiques of professionalism and consistency. That divergence signals the need for prospective families to probe directly about governance, communication practices, and how complaints are resolved. On tours, request clarity about staffing ratios by shift, training standards, and the mechanism for ongoing supervision. If possible, speak with multiple staff members and residents at varying times to assess whether the day-to-day experience aligns with the praise heard in some reviews and the concerns voiced in others.
In the end, the decision hinges on priorities. If a warm, home-like setting with a strong sense of community and high levels of personal attention from a hands-on owner are nonnegotiable, Fair Havens offers a compelling match, provided thorough diligence confirms stable staffing and consistent leadership. For families where safety guarantees, reliable staffing, transparent pricing, and modern conveniences outweigh the appeal of a small-scale, intimate atmosphere, alternatives warrant serious exploration. The right choice balances the comfort and personal touch of Fair Havens with a clear-eyed assessment of staffing stability, safety, and governance.
40 resident community capacity
Assisted Living
Respite Care
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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