13330 Detroit Avenue, Lakewood, OH 44107
For more information about senior living options: (866) 208-4318
Overall Review of Crestmont North Nursing Home
Pros
The nursing and administrative staff are extremely helpful and caring; the facility is clean and family-oriented.- The facility is great, with a caring and helpful nursing staff, and is family-owned and operated.
- The staff go above and beyond when it comes to cleaning.
- The food served at the facility is getting better every day.
- The grandma’s family reports that the staff are friendly and go the extra mile.
Cons
The nursing staff are atrocious and extremely rude to EMS staff bringing patients back.- A nurse reportedly freaked out and threw a tantrum over reaching for alcohol wipes, seen as a power trip.
- The place is dirty and run down and needs extensive cleaning and repairs.
- The staff are not skilled or educated and are rough with the elderly.
- The aides are too busy on cell phones to do their jobs, and call lights go unanswered.
- Residents are made fun of in front of others, and meals are unenjoyable with yelling and unruly behavior.
- The atmosphere is not inviting; residents feel neglected and treated as a burden.
- Unresponsive staff have led to serious harm, including dehydration and near-death incidents due to ineptitude.
Review
Crestmont North Nursing Home in Lakewood is best suited for families that can actively supervise care, value visible cleanliness, and are willing to tolerate a wide variance in day-to-day responsiveness. When staffing is stable, the facility can feel orderly and approachable, with some reviewers noting a clean, family-oriented atmosphere and staff who go the extra mile. Those benefits matter most to families who can visit frequently, ask pointed questions, and monitor how care is delivered hour to hour. But the positive experience depends heavily on who is on shift, and the contrast between good days and bad days is pronounced.
People who should seriously consider alternatives are those who must count on consistently reliable, respectful, and timely care. The reviews repeatedly describe call bells ignored for long stretches, aides and nurses who appear overwhelmed or disengaged, and episodes that border on neglect. Several families report lost or mishandled documentation, including important POA and Medicaid paperwork, which signals deeper administrative fragility. For anyone with complex medical needs or reliant on rapid response to emergencies, Crestmont North often feels like a gamble rather than a dependable option.
On balance, the strongest positives, focused cleaning, a facility that can feel well-kept when functioning, and moments of genuine nursing and administrative helpfulness, do not consistently offset the most serious drawbacks. The core concerns center on unprofessional, rude, or inattentive staff; a perception that residents are not protected from harassment or embarrassment; and a facility environment that can feel dirty or run-down. The disconnect between occasional praise for cleanliness or kindness and ongoing reports of unsafe delays or poor communication undermines confidence in the overall quality of care, especially for families weighing long-term placement.
Experience patterns among reviewers reveal a sharp split: some residents and families report delight when the staff are present and responsive, while many others describe staff who are too busy, distracted by personal devices, or unwilling to intervene promptly. The atmosphere is frequently labeled unwelcoming, with notes about rough handling, unhappy residents, and meals that fail to meet expectations. These inconsistencies are not trivial; they color every interaction and can erode trust quickly. When safety, dignity, and consistent communication are on the line, these faults tend to dominate the impression Crestmont North leaves.
Prospective buyers should verify several practical realities before deciding. Schedule multiple visits at different times, including evenings and weekends, to observe staffing patterns and call-light responsiveness. Request candid conversations with the administrator and a care director about how often medications are reviewed, how quickly concerns are escalated, and how paperwork is tracked and secured. Examine housekeeping practices in person, carpets, curtains, and room upkeep, and ask for recent inspection or survey results. Speak with current residents and families about their daily experiences, and insist on seeing a transparent plan for addressing any past issues, including how often staff training occurs and what accountability measures are in place.
The bottom line is clear: Crestmont North can deliver a clean, family-facing environment on good days, but a history of care lapses and administrative missteps makes it a risky choice for those with high care needs or strict safety expectations. For families with flexibility and time to devote to advocacy, it may still be worth considering, provided explicit safeguards and oversight are established from the outset. More consistent options with stronger reputations for reliable staffing and respectful treatment should be weighed carefully against Crestmont North’s lower-variance days. In a market with better-aligned care standards, prudence points toward those peers unless unwavering oversight and a clearly articulated improvement plan are in place.
71 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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