St Augustine Manor

Pros

• The caring and professionalism of the staff at St. Augustine Health Ministries is highly praised.
• Residents enjoy spacious, clean rooms and a variety of engaging activities provided by the facility.
• Many residents have reported excellent physical and occupational therapy services, with specific therapists receiving commendations for their expertise.
• The facility offers daily mass and has a beautiful recreational area that contributes to a positive environment.
• Families appreciate the cleanliness of the facility and the friendliness of the staff, creating a welcoming atmosphere for residents.
• St. Augustine Towers is noted for its nice setup, accommodating common areas, and upfront pricing information offered to families.
• There are ample security measures in place at St. Augustine Health Campus, making visitors feel safe during their time there.
• Residents have access to diverse meal options that cater to different preferences, with many expressing satisfaction with the food quality.
• The facility provides numerous activities such as crafts and games, fostering a sense of community among residents.
• Family members express complete trust in the staff’s ability to meet the needs of their loved ones, highlighting overall satisfaction with care received at the facility.

Cons

• There were many bad healthcare workers taking care of residents, especially on the third shift.
• Some staff members treated residents roughly and caused them pain during care.
• Residents often had to wait an hour or more for assistance after using call buttons.
• Neglect from the staff led to the development of a serious condition requiring surgery.
• There was an unpleasant smell in the corridors at times, indicating potential cleanliness issues.
• The facility appeared to be understaffed, as there seemed to be not enough nursing staff available for residents' needs.
• The facility felt dimly lit and excessively hot during visits, contributing to discomfort for residents and visitors alike.

Review

St. Augustine Health Ministries is a facility that has received mixed reviews from residents and their families. On one hand, many have praised the quality of care provided by certain staff members and the overall cleanliness and spaciousness of the rooms. The professional demeanor of nurses like Scott and Gwen, as well as the exemplary work of nurse practitioner Sarah, has left a positive impression on several reviewers. Physical therapy, occupational therapy, and respiratory therapy also garnered commendation for being effective and beneficial. Daily mass services were highlighted as well, providing spiritual support to those who wish to participate.

However, despite these commendable aspects, there are notable concerns regarding staffing levels on certain shifts. Several residents reported unsatisfactory experiences during third shift observations where understaffing seemed prevalent. A resident described distressing encounters with two third shift aides whose rough handling during care procedures caused pain and discomfort; when feedback was given about this treatment, it was dismissed with little empathy or concern for the resident’s well-being. Instances were noted where residents had to wait extended periods in distress while attempting to summon help via call buttons or shouting for assistance.

While some families felt their loved ones benefited from St. Augustine Health Ministries—particularly during rehabilitation—there were reports indicating systemic issues that resulted in overlooked care needs. One former resident developed health complications due to what they perceived as negligence at the facility before ultimately opting for transfer to a different nursing home that they found much more satisfactory after surgery. This aligns with another reviewer's experience advocating for immediate improvements via contacting state authorities concerning care practices at St. Augustine.

Some visitors highlighted positive attributes such as a beautifully set dining room atmosphere and numerous activities available for residents like games, crafts, and exercise classes. The recreational facilities appear well-equipped for various pastimes designed to engage residents socially and cognitively—a feature appreciated by many family members who observed their loved ones participating actively in these offerings.

From a safety perspective, many reviewers noticed strong security measures at St. Augustine Health Ministries—including guards, surveillance systems, and locked premises following certain hours—to ensure residents' protection within the facility's environment. This security aspect may mitigate concerns related to the surrounding neighborhood's safety by creating a reassuring environment for both residents and their visiting relatives.

Nevertheless, recurring comments about odors in hallways raised alarms regarding daily operational standards within parts of the facility; even though oversight personnel responded promptly when issues were brought forth, the fact that complaints about cleanliness surfaced multiple times suggests an area needing ongoing attention rather than temporary fixes alone. While some voiced satisfaction with how staff managed direct care needs despite understaffing concerns elsewhere in reviews detailing other facilities visited alongside St. Augustine Towers itself—which is categorized more toward assisted living—it becomes clear that personal experiences can vary significantly based on individual circumstances encountered by each resident during their stay.

In conclusion, while St. Augustine Health Ministries does provide some elements of satisfactory services—from comprehensive therapy offerings to secure surroundings—the disparities in staff performance particularly noted during specific shifts point towards pervasive issues requiring management consideration going forward if they aim to deliver consistently high-quality care across all aspects experienced uniformly amongst all patients regardless of timing or staffing levels assigned throughout every operational hour at their facility.

Restaurants

• Local West (0.2 miles)
• Happy Dog (0.7 miles)
• Mason's Creamery (1.2 miles)
• Liquid Planet (1.2 miles)
• McDonald's (1.6 miles)
• Kan Zaman (1.7 miles)
• Nano Brew Cleveland (1.8 miles)

Cafes

• Ready Set Roasters (0.2 miles)
• Rising Star Coffee Roasters (1.6 miles)
• Lekko Coffee (1.7 miles)
• Rising Star Coffee Roasters (2.4 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (1.3 miles)
• Dave's Supermarket (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)
• Discount Drug Mart (2.1 miles)

Parks

• Edgewater Park (1 miles)
• Wendy Moore Memorial Park (1.6 miles)
• The Cleveland Mall (2.8 miles)
• Primate Playground (2.8 miles)
• Willard Park (2.9 miles)
• Voinovich Bicentennial Park (3 miles)
• Lakewood Park (3.1 miles)

Places of Worship

• St Ignatius of Antioch Church (1.4 miles)
• St. Rocco's Church (2 miles)

Hospitals

• Cleveland Clinic - Lutheran Hospital (1.7 miles)
• Trauma ICU (2.5 miles)
• St Vincent Charity Medical Center (3.6 miles)
• Cleveland Clinic - Fairview Hospital (4.9 miles)
• CCF Fairview Hospital (4.9 miles)

Transportation

• Cleveland Burke Lakefront Airport (3.3 miles)
• Greyhound Station (3.3 miles)

Physicians

• Cuyahoga County Board of Health (5.3 miles)
• Cleveland Clinic - Mellen Center (6.1 miles)