1867 East 82nd Street, Cleveland, OH 44103
For more information about senior living options: (866) 208-4318
Overall Review of Singleton Health Care Center
Pros
It was a very positive experience.- Singleton healthcare is a wonderful place with incredible and tenured staff.
- The residents are fortunate to have a supportive and caring community.
- Staff is very helpful.
- Great staff, especially HR lady.
- The people who run Singleton Care Inc. take care of the residents while allowing them to still have their own independence.
- They also provide a lot of activities for the residents so that they stay busy.
Cons
The receptionist is very rude.- The receptionist hung up on callers twice in one day.
- The reviewer planned to report the receptionist to the ombudsman.
- The staff never filled medications correctly or on time.
- The facility had three residents per room with no privacy, minimal care, and insufficient staff and supplies.
- The sister was overmedicated on at least two occasions.
- The sister's belongings were mishandled, with items and money missing, and mis-sized clothing found in bags.
- There was no return call from Singleton regarding missing items.
Review
Singleton Health Care Center in Cleveland is best suited for families seeking a homey, small-to-mid sized environment where social life and personal attention from a close-knit staff matter more than pristine one-on-one care. The community appears to thrive on activity, with residents regularly engaged in multiple programs and meals shared in a communal setting rather than eaten alone. Two-bedrooms are common, and the overall vibe is of a large, comfortable residence rather than a clinical campus. For families prioritizing warmth, continuity, and an approachable, family-run feel, Singleton delivers on those fronts with a lively, resident-centered atmosphere and a sense that care is practiced with heart.
That said, there are clear reasons some families will want to look elsewhere. Prospective residents who require strict privacy or expect consistent, regimented medical oversight may be uncomfortable here. The facility’s occupancy pattern includes multi-occupancy rooms, which can compromise privacy for some residents. Reports about medication management raise red flags for families who depend on precise, timely dosing and clear accountability. Additionally, there are troubling anecdotes about belongings and money going missing, and occasional friction with front-desk staff. In short, Singleton’s strengths in community and kindness sit against a backdrop of operational inconsistencies that can be deal-breakers for certain care needs.
The strongest positives orbit around engagement, cleanliness, and a personal, attentive culture. The staff’s warmth shines through in daily interactions, and the activity calendar keeps residents busy, social, and connected to one another. The facility’s cleanliness and the promised access to prompt medical attention and appointmentkeeping add practical reliability for families who want reassurance that medical needs won’t be neglected amid social programs. The two-resident-per-room configuration, while not ideal for everyone, contributes to a family-like living environment that some residents find comforting and less isolating than larger campuses. A smaller, family-run structure can translate into visible devotion from caretakers and a sense that staff know residents’ histories and preferences.
Yet the concerns voiced by several reviewers cannot be dismissed. Medications are described as inconsistent in timing or fulfillment, and there are insinuations of overmedication on occasion. Privacy suffers when rooms house three residents, and the lack of secure handling of personal items, clothes, money, and other belongings, creates ongoing anxiety for families watching a loved one’s dignity and assets. There are credible questions about staffing levels and whether the on-site leadership is fully aligned with resident welfare or more focused on appearances. These patterns, if left unaddressed, can erode trust and undermine the very companionship Singleton aims to cultivate.
For families weighing a decision, concrete questions matter just as much as impressions. If Singleton is under consideration, probe the current staffing ratios and how they translate into hands-on care during peak hours; confirm how room assignments are handled and whether private rooms can be made available for residents who need more privacy. Insist on a transparent medication-management protocol: who administers meds, how doses are tracked, and what contingency plans exist for missed or delayed doses. Ask how belongings are secured, what the facility’s accountability process looks like when issues arise, and how concerns from families are escalated. Finally, clarify what a typical day looks like for residents and whether the program can flex to a higher-acuity level if care needs change.
The bottom line is pragmatic: Singleton Health Care Center delivers a sincere, community-oriented, caregiver-driven experience that can be an excellent fit for residents who value sociability, a home-like setting, and attentive, personable staff. Its strongest appeal lies in the daily life, activities, meals, and the sense of belonging, that helps residents feel seen and engaged. The flip side is a reality of variable medication accuracy, limited privacy in some room configurations, and occasional governance concerns that require careful vetting. For families who are comfortable monitoring these areas and who place a premium on a warm, interactive environment, Singleton represents solid value. For those whose top priorities include private rooms, ironclad medication safety, and uncompromised accountability, exploring alternatives is prudent.
22 resident community capacity
Assisted Living
Memory Care
Skilled Nursing Facility
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (13 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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