HarborChase of Shaker Heights in Shaker Heights, OH

Pros

• The place is absolutely beautiful.
• The tour with Kaycee was very informative.
• They highly recommend this community.
• Under StoryPoint ownership, the community places the right people to support residents and employees alike.
• The accommodations are first class and the building is kept very clean.
• Pat Mosby provided outstanding service during a recent birthday celebration.
• The chef meets with new residents to learn their preferences, and the meals offer an excellent selection.
• HarborChase is a calming and uplifting experience for visitors and residents.
• The director and staff prioritize residents' needs and aim to meet them.

Cons

• The facility has major management issues and appears more concerned with making money than providing appropriate care.
• There is frequent staff turnover and not enough staff to respond to residents in a timely manner.
• The memory care unit experienced inadequately trained staff and an unwitnessed fall that led to a resident's death.
• There is a revolving door of administration and a lack of accountability.
• Activities are often limited to watching television with little caregiver presence.
• Staff sometimes fail to properly apply compression stockings, leading to sores.
• Response times to call buttons can be slow, with caregivers not arriving for 30 minutes to an hour.
• Some reviews allege that positive testimonials are fake and that the facility lies to attract residents.

Review

HarborChase of Shaker Heights is best suited for families that prize a resort-like ambiance, restaurant-quality dining, and a lively calendar of activities, all guided by clearly visible leadership. The community excels when the setting and the social fabric matter most: beautifully maintained spaces, attentive dining service, and a sense that the facility aims to treat residents like guests in a high-end home. It is especially appealing to those who want a modern, energetic environment with multiple care options and a leadership team that advocates for residents. But the decision hinges on tolerance for staffing fluctuations and the realities of a facility still working to stabilize its operations.

The strongest positives sit in the experiential realm: a striking, comfortable building that feels like a premium hotel, paired with chef-driven meals and a dining program that residents and families consistently praise. Dining staff, led by dedicated managers, deliver attentive service and a restaurant ethos that permeates the experience. The campus also shines in programming: music presentations, day trips, on-site salon services, and engaging events that keep residents mentally and socially stimulated. Reviews repeatedly note friendly front-line staff and a management team that is visible, personable, and genuinely oriented toward resident satisfaction when the leadership is steady.

Yet the most consistently troubling threads run through staffing and leadership stability. Several reviews describe a revolving door of administration and caregiver turnover that disrupts continuity of care, particularly in Memory Care. Incidents such as unwitnessed falls or delayed response times have raised red flags for families relying on predictable, around-the-clock support. Concerns about access to Memory Care, the need for a caregiver to accompany visitors, and uneven training among aides - sometimes even during hospice scenarios - underscore a real risk whenever turnover spikes. A few families voice caution that the facility may focus more on hospitality than on consistent clinical care, especially during periods of staffing strain.

Those cons are moderated when the facility's pros are in evidence and the leadership team is stable. The upside of a well-tenured director and wellness leadership is palpable in reviews that highlight proactive communication, personalized attention, and a willingness to accommodate family needs, including birthday celebrations and special events. The care model offers multiple levels and add-on supports, including options for one, two, or three-person assistance as needs change, which can be vital for residents with fluctuating care requirements. In moments when staff are present and engaged, HarborChase can deliver a high-touch, home-like experience with timely call responses, clean rooms, and a dining program that residents feel genuinely valued by.

Cost and contract terms introduce practical friction that families cannot ignore. Reports of annual rate increases and a non-refundable community fee raise the stakes and require careful budgeting and expectations management. Potential movers should verify what level of care is included in the base rent and how costs escalate when care needs intensify. Ask for a candid staffing plan: tenure of the Executive Director and Wellness Director, staffing ratios on every shift, and a transparent view of how the community handles memory-care safety and staff training during turnover. The right answer hinges on whether the family can tolerate periodic disruption in care while the operation stabilizes.

In practical terms, HarborChase is a compelling option for families prioritizing environment, dining quality, and social engagement, provided due diligence confirms staffing stability and robust Memory Care practices. Tour with a critical eye toward administration tenure, review the activities calendar in both Assisted Living and Memory Care, and speak directly with front-line staff about response times and training. Compare with nearby communities that offer similar d?cor and dining but longer-tenured leadership or more predictable caregiver staffing. HarborChase can be an exceptionally strong home for the right resident, but the decision should be grounded in clear expectations about staffing resilience and the consistency of daily care.

This part of Shaker Heights, Ohio offers a convenient and accessible location for senior living. With multiple pharmacies, hospitals, physicians' offices, and cafes within a few miles radius, residents have easy access to healthcare services and amenities. The neighborhood also features a variety of dining options ranging from casual restaurants to cafes like Starbucks. For recreational activities, there are several parks nearby where seniors can enjoy nature and outdoor activities. Additionally, the presence of places of worship provides spiritual support for those seeking a religious community. Public transportation options like the Greyhound Station and Cleveland Burke Lakefront Airport offer convenience for traveling outside the area. Overall, this part of Shaker Heights provides a well-rounded environment for seniors looking for a supportive and vibrant community to call home.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.7 miles)
• Dave's Supermarket (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.3 miles)

Restaurants

• Academy Tavern (1.3 miles)
• New Heights Grill (2 miles)
• Boss Dog Brewing Co. (2.1 miles)
• bd's Mongolian Grill (2.5 miles)
• McDonald's (2.8 miles)
• Burger King (3.4 miles)
• Burger King (3.4 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (1.7 miles)
• Cleveland Clinic - W.O. Walker Center (2.8 miles)
• Louis Stokes Cleveland VA Medical Center (3.4 miles)
• University Hospitals Ahuja Medical Center (4.5 miles)
• St Vincent Charity Medical Center (5.2 miles)
• Trauma ICU (6.2 miles)

Parks

• Coventry PEACE Park (2.5 miles)
• Anderson Field (5.8 miles)
• The Cleveland Mall (6.3 miles)
• Willard Park (6.4 miles)
• Desan Park (6.5 miles)

Physicians

• Cleveland Clinic - Taussig Cancer Center (2.8 miles)
• Cleveland Clinic - Cole Eye Institute (2.9 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (3.2 miles)
• Cleveland Clinic - Mellen Center (3.3 miles)
• Cleveland Clinic Severance Medical Arts (3.4 miles)
• Senders Pediatrics (3.7 miles)
• University Suburban Health Center (4.3 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)
• Starbucks (5.9 miles)

Theaters

• Silverspot Cinema (4.9 miles)
• Cinemark At Valley View And Xd (5.6 miles)

Places of Worship

• South Euclid United Church of Christ (5 miles)
• Messiah Luth Church of Lyndhurst (5.5 miles)
• St Clare's Church (6.3 miles)
• Temple Israel Ner Tamid (6.5 miles)

Transportation

• Greyhound Station (5.8 miles)
• Cleveland Burke Lakefront Airport (6.4 miles)