Laura Lee's Adult Family Home

Pros

• The community is described as absolutely beautiful.
• Kaycee's tour was very informative.
• StoryPoint's ownership is credited with placing the right people to support residents and employees.
• HarborChase of Shaker is described as providing excellent care with attentive and accountable staff.
• The facility keeps residents engaged with field trips, performances, and guest speakers.
• The Executive Director is praised as highly effective and resident-focused.
• Pat Mosby, the Dining Room Manager, is commended for outstanding service and attentiveness.
• Patrice provided an excellent dining experience.
• Front-line staff are uniformly polite, kind to residents, and welcoming to visitors.
• HarborChase feels like home, with the director and staff prioritizing residents' needs.
• Accommodations are described as first class and the building is kept very clean.
• The Grill Room delivers fabulous food and impeccable service.

Cons

• The facility is described as a beautiful building but has awful staffing and a revolving door of administration, with no one held accountable.
• The memory care unit suffered from inadequately trained and insufficiently staffed caregivers, culminating in an unwitnessed fall and a fatal outcome.
• Care was so inadequate that a private daytime caregiver had to be hired to ensure feeding, hydration, turning, and toileting.
• The hearing aid went missing for six days and was found in the bathroom, raising cleanliness concerns.
• Staff often did not apply compression stockings correctly, causing sores.
• The reviewer spent most visits dealing with new administration and complaints rather than with the resident.
• The reviewer would not recommend the facility as of April 30, 2025.
• An employee was placed on DNR without a valid reason, which was illegal.

Review

Across a spectrum of experiences, this community presents itself as a beautiful, welcoming place with moments of genuine warmth and moments of real concern. Several reviewers opened with admiration for the setting and the people who gave them tour and hospitality. A tour guide named Kaycee left a positive impression, described as informative and helpful, and the transition to StoryPoint ownership was framed in a hopeful light. The campus itself is repeatedly called "beautiful" and "calming," with visitors noting the sense of home and comfort that the physical environment conveys before any services are even considered. These initial impressions are often paired with a belief that StoryPoint's leadership would bring the right people into positions of responsibility, an expectation that residents and staff alike would ultimately benefit from a more stable, resident-centered approach.

Other voices center on HarborChase's leadership and community culture. Under the leadership of Terry Hornikel, some reviewers describe HarborChase as poised to be exceptional, with claims that the director and staff consistently prioritize residents' needs, both large and small. The sentiment is echoed by people who praise the ambiance as both beautiful and homely, with visitors noting that the director's presence and approach help create a welcoming atmosphere. There is a strong undercurrent of belief that, when leadership is steady and engaged, the community can feel orderly, safe, and attentive to the daily rhythms of life in assisted living or memory care.

Sifting through the mixed experiences, however, reveals deep concerns about staffing and accountability in memory care. A number of reviews describe a revolving door of administration and frequent turnover in executive positions, with explicit cautions that residents' care can suffer when leadership does not stay long enough to implement lasting improvements. Specific incidents are cited: an unwitnessed fall in memory care that led to a broken hip and, ultimately, a patient's death shortly thereafter; a long, arduous week of caregiving concerns involving undertrained staff; and a policy requiring a caregiver with a key fob to allow visitors in and out - an eight-minute process that some felt compromised timely access and safety. These accounts emphasize the importance of stable leadership, experienced wellness direction, and reliable caregiver staffing in ensuring consistent, compassionate care.

Care for residents in day-to-day activities and personal routines is another focal point of the commentary. Critics describe afternoons that too often devolved into TV watching with little caregiver presence, episodes of residents needing guidance with walkers, and questions about the availability and engagement level of activities - despite the facility's potential for lively programs, field trips, and thoughtful programming. A personal touch emerges in the form of donors who contributed games and readers who volunteered to read aloud, underscoring a desire to enrich the daily lives of residents beyond passive activities. There are also practical concerns raised about routine care tasks being done inconsistently - such as hearing aids going missing and stockings not being applied properly, which can directly affect comfort and health. One reviewer even notes spending six days a week visiting, ultimately choosing to devote significant time to advocating or addressing issues rather than simply sitting with a loved one.

In the midst of these concerns, several longstanding staff members and dining professionals receive high praise for their dedication and personal warmth. Pat Mosby, the Dining Room Manager, is repeatedly singled out for outstanding service during a birthday celebration for a family member, with a testament to her friendliness, attentiveness, and professionalism that helped the event run smoothly. Patrons describe the dining room as a bright spot, where staff like Patrice - named for commendable service - and a capable bartender, Stephan, contribute to memorable experiences during meals and special occasions. Such testimonials underscore the critical role that front-facing staff play in shaping daily life at HarborChase, offering a counterbalance to the more troubling care-related concerns raised by others.

There are also voices that caution against taking any single narrative as definitive. A reviewer who volunteered at HarborChase recounts being treated poorly, flagging a broader danger in equating volunteer experiences with resident care, and suggesting that some positive reviews may be influenced by connections or other biases. This tension - between exemplary dining and hospitality experiences and legitimate concerns about clinical care and staff stability - reflects a complex reality: HarborChase can feel like a place of both exemplary hospitality and uneven care quality, depending on the day, the shift, and the leadership dynamic at play.

Overall, the portrait here is of a community with undeniable beauty, warmth, and moments of standout service, especially in dining and hospitality, tempered by serious questions about staffing consistency, accountability, and care quality in memory care. Families and potential residents are strongly encouraged to conduct thorough due diligence: meet multiple members of the leadership team, review activity calendars and staffing patterns, observe interactions on the floor, and consider the stability of executive and wellness leadership over time. For those who value a high-quality dining experience and a welcoming environment, HarborChase offers genuine strengths, as illustrated by caring professionals like Pat Mosby, Patrice, and Terry Hornikel, whose dedication can make a real difference in the lived experience of residents. But the cautions raised by others - about staffing turnover, safety in memory care, and the need for consistent, accountable care - serve as a critical reminder that beauty alone does not guarantee the level of care families must depend on every day.

This part of Shaker Heights, Ohio, offers a convenient and well-equipped environment for senior living. With multiple pharmacies within close proximity, access to healthcare is easily accessible. There are also various dining options ranging from casual eateries like McDonald's and Burger King to upscale options such as Boss Dog Brewing Co. Additionally, the area is home to reputable hospitals like the Cleveland Clinic Children's Hospital Rehabilitation Center and University Hospitals Ahuja Medical Center for any medical needs. Parks such as Coventry PEACE Park provide opportunities for outdoor recreation and relaxation. The abundance of cafes like Starbucks cater to those who enjoy socializing or relaxing with a cup of coffee. Furthermore, there are prominent physicians' offices nearby including the Cleveland Clinic Taussig Cancer Center and Senders Pediatrics for regular check-ups and specialized care. For entertainment, Silverspot Cinema and Cinemark At Valley View And Xd offer movie screenings while various places of worship like South Euclid United Church of Christ cater to spiritual needs. Convenient transportation options such as Greyhound Station and Cleveland Burke Lakefront Airport make it easy to travel in and out of the area. Overall, this part of Shaker Heights provides a comprehensive living experience suited for seniors looking for a vibrant community with essential amenities nearby.

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Dave's Supermarket (1.6 miles)
• Walgreens (2 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• Academy Tavern (1.5 miles)
• New Heights Grill (2.1 miles)
• Boss Dog Brewing Co. (2.2 miles)
• bd's Mongolian Grill (2.7 miles)
• McDonald's (2.9 miles)
• Burger King (3.5 miles)
• Burger King (3.6 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (1.9 miles)
• Cleveland Clinic - W.O. Walker Center (3 miles)
• Louis Stokes Cleveland VA Medical Center (3.6 miles)
• University Hospitals Ahuja Medical Center (4.3 miles)
• St Vincent Charity Medical Center (5.3 miles)
• Trauma ICU (6.3 miles)

Parks

• Coventry PEACE Park (2.6 miles)
• Anderson Field (5.8 miles)
• Cleveland Metroparks, Bedford reservation (6.5 miles)
• The Cleveland Mall (6.5 miles)
• Willard Park (6.5 miles)
• Desan Park (6.6 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)
• Starbucks (6 miles)

Physicians

• Cleveland Clinic - Taussig Cancer Center (3 miles)
• Cleveland Clinic - Cole Eye Institute (3.1 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (3.4 miles)
• Cleveland Clinic Severance Medical Arts (3.5 miles)
• Cleveland Clinic - Mellen Center (3.5 miles)
• Senders Pediatrics (3.7 miles)
• Rapid Medical Research (4.3 miles)

Theaters

• Silverspot Cinema (4.8 miles)
• Cinemark At Valley View And Xd (5.5 miles)

Places of Worship

• South Euclid United Church of Christ (5.1 miles)
• Messiah Luth Church of Lyndhurst (5.5 miles)
• St Clare's Church (6.3 miles)
• Temple Israel Ner Tamid (6.5 miles)

Transportation

• Greyhound Station (6 miles)
• Cleveland Burke Lakefront Airport (6.6 miles)