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O'neill Healthcare Lakewood

O'neill Healthcare Lakewood is an assisted living community in Lakewood, OH.

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O'neill Healthcare Lakewood

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O'neill Healthcare Lakewood

1381 Bunts Road, Lakewood, OH 44107

For more information about senior living options: (866) 208-4318

3.2 from 87 reviews
5 stars
43
4 stars
2
3 stars
2
2 stars
8
1 stars
32

Overall Review of O'neill Healthcare Lakewood

common 26 reviews mention this

Staff care and responsiveness stand out

Residents describe staff as kind, attentive, and focused on comfort.

Many reviewers say the nursing and aide teams treated them with care and helped them feel safe and supported. Several families also highlight responsive help when assistance was needed and say communication from the care team eased concerns. A few reviews contrast this with periods of overwhelmed staffing, but even those comments often acknowledge that many individual staff members tried to help. Overall, positive staff impressions are a consistent thread across recent stays.

caveat 10 reviews mention this

Short staffing affects day-to-day care

Multiple reviews report understaffing that led to delays and missed needs.

Several reviewers say care suffered when there were too few aides or nurses, including long waits for help after using call buttons. A number of comments describe medication-related problems, missed scheduled assistance, and residents sitting for extended periods without prompt attention. Some reviews also describe instances involving toileting and pain support where family members felt the response was too slow. While some families praise individual staff, these accounts point to staffing and coverage as a recurring concern.

caveat 5 reviews mention this

Food quality is mixed

Reviews describe food quality ranging from enjoyable to cold or incorrect.

Some residents and families say the food was good, with one review calling out a specific item they liked. Others report concerns such as cold meals, small portions, or meals that did not match restricted diets. A few accounts also describe breakfast or mealtime situations that felt unsafe or poorly handled. Taken together, dining experiences seem inconsistent across stays.

common 7 reviews mention this

Therapy support is frequently praised

Therapy is the most consistently positive part of rehabilitation reviews.

Multiple reviewers specifically call out physical therapy and therapy staff as helpful, with families describing noticeable progress or recovery support. Some comment that therapy teams were attentive and made the rehabilitation process smoother, including after serious health concerns. A few also frame therapy as the main reason they felt positive about the stay, even when other aspects drew criticism. Across reviews, therapy is one of the clearest strengths people return to.

common 3 reviews mention this

Activities and outings get attention

Residents’ families mention activities and outings as part of staying engaged.

Some reviewers say the community keeps residents busy with scheduled activities and outings, and that they see their loved ones staying engaged. There are also comments about outings happening often enough to matter to families. At the same time, one reviewer reports long delays related to activity planning and outreach, suggesting consistency may vary. Overall, activities are present in the conversation, but not every family had the same experience.

caveat 6 reviews mention this

Communication and organization can slip

Several reviews mention delayed follow-up and disorganized communication.

A recurring complaint is that calls and messages do not get returned, including time-sensitive needs where families expected follow-up. Some reviewers also describe issues with staff being difficult to reach or appointments and coordination not running smoothly. One review mentions delays related to an activity director, while another describes a social worker not calling back after multiple attempts. Even among positive reviews, the negative accounts consistently point to gaps in day-to-day communication.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 54 resident community capacity 54 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Hospice Agency Hospice Agency
  • Independent Living Independent Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Cleveland-Hopkins International (6 miles away) Cleveland-Hopkins International (6 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Winking Lizard Tavern (0.1 miles)
  • Forage Public House (0.5 miles)
  • Mahall's Twenty Lanes (0.7 miles)
  • McDonald's (1 miles)
  • Barrio (1.1 miles)
  • Ferris Deli & Restaurant (1.1 miles)
  • McDonald's (1.2 miles)

Pharmacies

  • Discount Drug Mart (0.5 miles)
  • Discount Drug Mart (0.8 miles)
  • CVS Pharmacy (0.9 miles)
  • Walgreens (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Walgreens (1 miles)
  • Rite Aid (1.2 miles)

Parks

  • Lakewood Park (0.6 miles)
  • Niagara Park (1.9 miles)
  • Metroparks Rocky River Reservation North (2.3 miles)
  • Edgewater Park (3.2 miles)
  • Wendy Moore Memorial Park (3.8 miles)
  • Bohlken Park (3.9 miles)
  • Primate Playground (4.7 miles)

Cafes

  • Rising Star Coffee Roasters (0.7 miles)
  • Starbucks (0.7 miles)
  • Ready Set Roasters (2.8 miles)
  • Panera Bread (3.1 miles)
  • Starbucks (3.6 miles)
  • Rising Star Coffee Roasters (4.1 miles)
  • Lekko Coffee (4.2 miles)

Places of Worship

  • St Ignatius of Antioch Church (2.2 miles)
  • St. Rocco's Church (4.4 miles)

Hospitals

  • Cleveland Clinic - Fairview Hospital (3.1 miles)
  • CCF Fairview Hospital (3.1 miles)
  • Cleveland Clinic - Lutheran Hospital (4.2 miles)
  • Trauma ICU (5 miles)

Transportation

  • Cleveland Rental Car Center (5 miles)
  • National Car Rental (5 miles)
  • Hertz Rent A Car (5 miles)
  • Cleveland Burke Lakefront Airport (5.4 miles)
  • Greyhound Station (5.6 miles)
  • Cleveland-Hopkins International Airport (CLE) (5.7 miles)
  • American Airlines Ticket Counter (5.8 miles)

Physicians

  • Cuyahoga County Board of Health (5.2 miles)
  • Orthopedic Associates Westlake (5.6 miles)

Frequently Asked Questions

Where is O'neill Healthcare Lakewood?

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  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

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