O'neill Healthcare Lakewood
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Information last verified:
1381 Bunts Road, Lakewood, OH 44107
For more information about senior living options: (844) 490-3973
The staff made her feel safe, supported, and truly seen from the moment she arrived. The facility is well-kept, comfortable, and creates a home-like atmosphere that helps residents settle in. The therapy team and nursing staff are consistently attentive and dedicated, praised as phenomenal. Mackenzie, the case worker, and Josh in physical therapy are described as phenomenal. Nurse aides, especially Makayla, treated her like family. The staff are warm, professional, and genuinely caring toward residents and their families. The level of care, attention, and kindness shown by every staff member—from nurses and aides to the front desk—will be a great help for many families. Kim Murphy, the administrator, is hands-on and contributes to the facility's overall success. The facility and its staff are repeatedly described as wonderful, offering excellent care and peace of mind for families.
The facility is the most horrible healthcare facility; they do not maintain or properly care for the residents. It is grossly understaffed, causing a huge lack of care for its patients. Residents are left in urine- and stool-soaked diapers because there aren’t enough aides to help them in time. A resident was left unattended for a doctor appointment outside the facility with no return ride planned. The meals are cold and portions are miniscule, and dietary needs are not followed. The social worker gained their trust, then never called back after multiple attempts. Some staff are unprofessional and nasty to family members during visits. There was an incident described as an unprovoked attack by a staff member on a patient.O’Neill Healthcare Lakewood is best suited for families pursuing short- to intermediate-term rehabilitation with a strong emphasis on therapy and a genuinely caring bedside staff, provided there is vigilance and ongoing advocacy from loved ones. The community can deliver warmth, attentiveness, and a home-like atmosphere that many families value during recovery or post-acute care. When a loved one needs steady encouragement from therapists and nurses who treat residents with empathy, this campus often rises to the occasion. However, potential movers should understand that care quality can swing with staffing levels and day-to-day operations, so active involvement and close oversight are essential.
Those who may want to consider alternatives include families for whom consistent staffing, predictable routines, and transparent communication are non-negotiable. Several reviews flag chronic understaffing and uneven care, especially on certain floors, leading to long response times, missed assistance, and questions about medication and hygiene. For long-term care or memory care, the variability is pronounced enough that some families seek other options within Cleveland-area networks or nearby communities where staffing patterns and supervision feel more reliable. Additionally, concerns about meal quality, housekeeping, and administrative responsiveness suggest that alternatives may offer steadier daily experience and clearer accountability.
The strongest positives consistently center on the therapy and nursing teams. Therapy staff earns frequent praise for proactive, capable, and compassionate work, with many residents making meaningful gains under physical and occupational therapy. Nurses and nurse assistants are repeatedly described as kind, professional, and patient-focused, and a number of families highlight administrators who are hands-on and attentive to resident needs. The campus’s central location, clean and welcoming common areas, and activity programming also contribute to a sense of security and engagement for many residents and families. When care is good, it is described as responsive, personalized, and genuinely comforting.
Yet the main drawbacks pull in a contrary direction. The most damaging pattern cited is persistent understaffing, which drives delays in assistance, gaps in basic care, and inconsistencies from shift to shift. Reports of long wait times, residents not receiving timely help after pressing call bells, and instances of inadequate attention to hygiene or routine care recur across multiple reviews. Some families recount frightening lapses, provide-a-ride mismanagement leaving a resident unattended, missed medication or device issues, and even incidents that raise concerns about safety and dignity. Food quality and temperature, as well as housekeeping challenges such as odors or stained environments on some floors, further complicate day-to-day experiences. Administrative communication, incident reporting, and follow-through also emerge as recurring pain points for several families.
These pros and cons must be weighed with care. The therapy leverage and genuinely caring staff can produce real, measurable recovery and comfort, particularly when a resident can rely on a consistent routine and a dedicated therapy timetable. However, the promise of strong rehab and a caring ethos can be undermined by staffing gaps and operational inconsistencies that undermine safety, dignity, and continuous quality. For families evaluating options, the question becomes whether the likelihood of high-quality rehabilitation and supportive day-to-day interactions justifies managing the ongoing need for vigilant advocacy, frequent check-ins, and proactive problem-solving to counteract the less reliable elements.
In practical terms, a decision to move here should include concrete due diligence. Schedule tours focusing on the floor where the loved one would reside to observe staffing levels, response times, and how aides engage with residents at the call bell. Ask for a clear, written care plan and a commitment to consistent staffing on that unit, and request recent incident logs or family communication protocols to gauge transparency. Probe the kitchen and dining experience, temperature, portion sizes, and special-diet adherence, as well as housekeeping practices and room condition, including any issues with odors or cleanliness. Finally, seek candid conversations with the therapy team to confirm not only expertise but also the logistics of scheduling and access. A strong fit will present as dependable care in tandem with the warmth that animates therapy and nursing staff; a weaker fit will reveal itself through recurrent staffing gaps and inconsistent day-to-day care.
Overall, O’Neill Healthcare Lakewood stands as a practical option for families prioritizing robust rehabilitation and a compassionate frontline team, tempered by notable risks tied to staffing and operational consistency. For those who can actively participate in oversight and demand high-quality, steady care, the upside, effective therapy, attentive staff, and a welcoming environment, can outweigh the downsides. For others, especially those with strict expectations around continuous supervision, predictable daily routines, and transparent accountability, it may be prudent to explore alternatives, whether within the same network or in nearby communities, where the balance between warmth and reliability tilts more consistently toward reassuring, steady care.
54 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Hospice AgencyHospice agencies provide compassionate end-of-life care and support for seniors, helping them maintain dignity and quality of life during their final days. They offer specialized medical services, emotional support, and comfort to both the senior and their loved ones. Having access to a hospice agency can greatly improve the overall well-being of seniors as they navigate this difficult transition.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.O'Neill Healthcare Lakewood is a vibrant and compassionate assisted living community located in Lakewood, OH, offering a range of care options including hospice services, independent living, and skilled nursing facilities. This welcoming environment is designed to foster independence while providing the necessary support to enhance the quality of life for its residents.
Featuring a variety of amenities, O'Neill Healthcare Lakewood ensures a comfortable and engaging lifestyle. Residents can enjoy relaxing in well-appointed spaces such as the beauty salon, gaming room, and small library. The community also boasts outdoor spaces and gardens where individuals can connect with nature. With services like housekeeping, move-in coordination, and transportation arrangements for non-medical needs, daily life is made easier.
Dining at O'Neill Healthcare Lakewood is an exceptional experience with restaurant-style meals that cater to special dietary restrictions. The dining room creates a warm atmosphere for residents to gather while enjoying nutritious meal preparation services tailored to individual preferences.
The care services provided include 24-hour supervision and call systems for peace of mind, assistance with activities of daily living (such as bathing and dressing), medication management, and specialized programs focusing on mental wellness. Residents are actively encouraged to participate in a variety of activities designed to promote social interaction and engagement, including fitness programs, planned day trips, concierge services, and resident-run activities.
Conveniently situated near essential amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals, O'Neill Healthcare Lakewood offers not just a place to live but a community where individuals can thrive socially and emotionally while receiving the best care possible.
O'neill Healthcare Lakewood is located at 1381 Bunts Road, Lakewood, OH 44107 in Cuyahoga County, Ohio
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