850 Nellie Street, Greenfield, OH 45123
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The collection of comments paints a picture of Edgewood Manor that is both warm and complicated, with strong echoes of care and community alongside pointed critiques of leadership and conditions. Across many notes, residents, family members, and staff describe a place where kindness and dedication are repeatedly observed, but where governance and cleanliness issues have also created real concerns for some visitors. In short, Edgewood Manor comes across as a facility that many people genuinely value for its human touch, while others worry about administration, transparency, and upkeep.
On the positive side, a large number of reviews emphasize staff devotion and a family-like atmosphere. Phrases such as "great staff that truly care for their residents" and "staff treat the residents like family" recur, suggesting that the day-to-day interactions in the facility consistently convey warmth and attentiveness. Several commenters credit management with creating a supportive environment for those who are reliable and engaged in their roles, indicating that employees who do their jobs well can expect a good work experience. Some reviewers even frame Edgewood Manor as one of the best options if you're seeking a long-term career in patient care, underscoring a belief that the facility values its caregivers when they commit to the work. Individuals also highlight the sense of community and involvement outside the walls of the nursing home, with mentions of local activities and the broader connection the staff maintains with residents' families and the public.
Among the staff, certain individuals are singled out for exceptional care and leadership. Jennell Hatmaker is described by one reviewer as "one of the most amazing employees and nurses in all the state," someone who "gives people hope along with loving and caring ways," and who is portrayed as the heart and soul of the establishment. Such testimonials reinforce the sense that there are standout caregivers whose compassion makes a meaningful difference in residents' lives, even if other concerns exist elsewhere in the operation.
There are, however, strong counterpoints that cannot be overlooked. A subset of reviews contains sharp criticisms of the administration and the current leadership, with some reviewers claiming the new administrator and the ADON (assistant director of nursing) are out of touch with residents and more focused on dollars and numbers. Allegations range from a perception of disrespect toward staff and residents to claims of illegal healthcare practices and privacy violations - claims that would understandably shake a family's confidence in the facility. One note even warns that personal files could become public knowledge without permission. These comments suggest a trust gap between some families and the management team, coloring the overall experience with caution and skepticism.
Cleanliness and the physical environment emerge as another area of mixed sentiment. A few reviewers comment on not-so-clean conditions, describing things like an "old dirty green carpet" in need of cleaning. Conversely, other remarks point to improvements and a more pleasant atmosphere, with mentions of new floors being a welcome update and the layout being user-friendly for residents and visitors alike. These divergent observations imply that the facility's upkeep may be inconsistent or variable from wing to wing or over time, leading to different impressions depending on when and where a visit occurs.
Family experiences during medical or rehabilitation episodes also surface in these reviews. One reviewer recounts a troubling experience after their mother was taken to Edgewood for therapy following a hip fracture, noting that she was there only three days and describing it as the "worst place ever," with a frightening moment of her calling for help. In contrast, another commenter centers on a positive caregiving experience for a relative, emphasizing attentive nursing staff and reassurance about her father's questions and needs. A recurring theme across these stories is that the quality of care and the emotional support residents receive can feel deeply personal - one family may leave grateful for how a loved one was treated, while another may feel that their relative's safety or comfort was compromised.
Beyond day-to-day care, Edgewood Manor is depicted as a community hub, with volunteers and activities that enrich residents' lives. A reviewer describes singing for residents with a local chorus, playing Bingo, and appreciating that the facility sponsors an exercise class at the library. A separate note from a volunteer group - the Chrome Angelz RC - highlights gift-giving and a warm, welcoming environment during Christmas visits. These experiences emphasize that the place can be a lively, socially engaged environment where residents aren't simply cared for in isolation, but are connected to broader community networks and moments of joy.
In sum, Edgewood Manor appears to be a place of dual realities: a nurturing, person-centered environment where many residents and families feel genuinely supported by compassionate staff, paired with concerns about administration, transparency, and upkeep that some individuals view as barriers to trust. Visitors and family members who prioritize strong interpersonal care and a friendly, family-like culture may find much to value here, including hopeful and dedicated caregivers, meaningful activities, and a sense of community. However, those who place a high emphasis on consistent governance, respectful leadership, and strictly transparent practices may wish to conduct thorough visits and ask pointed questions about administration and facility standards to ensure alignment with their expectations and the needs of their loved ones.
Edgewood Manor Of Greenfield in Greenfield, OH is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can get pampered, and access to cable or satellite TV for entertainment. Transportation is provided by the community for non-medical purposes, such as shopping or social outings.
For those who enjoy staying connected, there is a computer center with high-speed internet and Wi-Fi available throughout the community. A dining room serves restaurant-style meals prepared by the culinary team, and special dietary restrictions are accommodated. Housekeeping services ensure that residents' living spaces are kept clean and tidy.
Edgewood Manor Of Greenfield also boasts various recreational areas, including a fitness room for exercise, a gaming room for friendly competition, and a small library for quiet reading time. Outdoor spaces include gardens where residents can relax and enjoy nature. A wellness center promotes physical and mental well-being through programs tailored to individual needs.
Care services provided at Edgewood Manor Of Greenfield include 24-hour call system and supervision for peace of mind. Assistance with activities of daily living like bathing, dressing, and transfers is readily available. Medication management ensures that residents take their prescriptions as prescribed. The community also focuses on mental wellness with specialized programs.
Located conveniently near pharmacies, physicians' offices, restaurants, places of worship, and hospitals, Edgewood Manor Of Greenfield offers easy access to essential services outside of the community.
With its comprehensive amenities and care services, Edgewood Manor Of Greenfield provides residents with a comfortable and enriching environment where they can thrive while receiving personalized assistance as needed.
Edgewood Manor Of Greenfield is located at 850 Nellie Street, Greenfield, OH 45123 in Ross County, Ohio
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