Weaver House

Pros

• The physical therapy team is very good.
• The staff were friendly, very efficient, and the facility was clean.
• The ER staff were incredibly friendly and attentive, and patients felt cared for.
• Dr. Loy is a wonderful doctor and his nurse Emeraulde is kind and helpful; they truly care about their patients.
• The wound care team - Katie, Christina, and Sharon - were fantastic, friendly, and provided personalized attention.
• The staff were courteous, professional, and made patients feel at home.
• Greenfield Adena's staff are awesome, and patients would recommend them and keep going back.
• This ER is considered one of the best in the area.
• The ER was in and out in a little over an hour, with staff who were nice and attentive.
• A relative with regular appointments has consistently had a good experience thanks to helpful staff.

Cons

• They waited two hours to be seen after arriving at the ER for a head injury.
• The nurse spent an hour or more at the nursing station laughing with colleagues instead of bringing supplies for a urine test.
• The nurses were described as lazy and talking about patients.
• The ER doctor was rude and dismissive, even calling the patient an idiot.
• No urine sample was collected and no radiologist visit occurred, wasting time.
• The ER was described as a joke bandaid station and the worst hospital they've been to.
• Billing was criticized for sending bills directly to collections.

Review

Across a broad set of patient experiences, the Adena Health System and its affiliated facilities present a picture of inconsistency: some people describe compassionate, efficient care and friendly staff, while others recount long waits, dismissive or rude behavior, and errors in treatment or billing. The mix spans several locations and departments, from the ER to wound care to routine lab visits, and includes hopeful praise for some teams alongside strong criticism of others. Within these reviews, a few themes recur: the importance of timely attention and clear communication, the impact of individual clinicians, and the varying quality of care across campuses.

Many accounts highlight positive, people-centered care. Several reviewers praise friendly, professional staff who go above and beyond. A visitor remarked that the physical therapy team is very good, and multiple comments celebrate nurses and front-desk staff who were helpful and courteous. One family noted that Madge, Steff in information, and Jill in billing were pleasant, professional, and helpful, with a relative who regularly uses the hospital affirming that the experience is generally good. Others described ER visits as efficient, with staff being polite, attentive, and quick to provide results. The patient who was in and out of the ER in just over an hour, for example, commended the team for speed and attentiveness, and another review called the staff in Greenfield "incredibly friendly," making a stressful situation feel more bearable. There are also moving, specific validations of care, such as praise for Dr. Loy and his nurse Emeraulde, who were described as caring, and compliments toward wound-care staff Katie, Christina, and Sharon for their professionalism and personalized attention. A stroke patient's family wrote that their mother received excellent care, reinforcing how some caregivers at Adena have made a meaningful difference.

Yet the story is not uniformly positive. A number of reviews emphasize frustrating delays and missteps that left patients feeling neglected. One sister's ER visit after a head injury involved a two-hour wait before being seen, and then what was described as a cascade of delays: a urine test ordered but not followed through promptly, radiology repeatedly delayed, and a diagnosis of "no concussion" eventually delivered after a long wait. The reviewer concluded with a strong recommendation to seek care elsewhere if possible. Other patients described "a bandaid station" impression of the ER, long waits in the poison-ivy case, and even outright disrespect from an on-duty doctor. One caller described a doctor as rude, another noted a physician who dismissed a patient's concerns, and several reviews used words like "horrible," "condescending," or "unprofessional" to characterize certain clinicians. There were also explicit warnings about doctors who refused to order tests or misdiagnosed conditions, with one patient saying a physician missed a ruptured ovarian cyst, and another reporting a physician who refused a necessary test for a potentially serious lung issue.

Billing and privacy surfaced as significant bones of contention in some reviews. A reviewer claimed that the hospital doesn't bill patients directly but instead sends accounts to collections, a process described as horrible service. Privacy concerns also appeared, with notes that patient information could be discussed among staff in ways that felt inappropriate to some families. These complaints underscore a need for transparent financial practices and tighter controls on patient information.

Location-by-location differences also emerged. Greenfield generally drew more favorable comparisons to nearby facilities, with reviewers praising its efficiency and professional staff, and contrasting it positively with the Highland District in Hillsboro, where patients reportedly suffered in pain for hours before receiving care. One reviewer who had a positive experience at Greenfield highlighted how the total visit - from lab work to X-ray - was completed quickly, with friendly staff and smooth processes that made Hillsboro appear slower by comparison. The sentiment was reinforced by multiple comments that praised the overall atmosphere at Greenfield and the competency of its teams, even if some patients still faced long waits in certain situations.

The reviews collectively acknowledge that construction or navigation challenges can affect the patient experience. One reviewer mentioned that ongoing construction made navigation tricky, but staff were still helpful in pointing patients in the right direction. Others noted the importance of staff who can reassure and guide patients through complicated or stressful moments, which can transform a tense ER visit into a more manageable experience.

In sum, these accounts present a hospital system with both strengths and serious shortcomings. When care is delivered by attentive, respectful staff across departments - from wound care to radiology to front-desk administration - patients leave with high praise for compassion, efficiency, and clear communication. When attention lapses occur - whether through delays, dismissive behavior, or misdiagnoses - patients express frustration and concern, often suggesting that improvements in triage times, staff conduct, privacy protections, and consistent quality across locations could make a major difference. The overarching takeaway is that patient experiences at this health system vary widely by provider, location, and individual encounter, underscoring the ongoing challenge of delivering consistently excellent emergency and acute care while maintaining professionalism, empathy, and timely service.

Located in Greenfield, Ohio, this area offers a variety of amenities that cater to senior living. The community is enriched with places of worship such as St Benignus Catholic Church and First Presbyterian Church, providing spiritual support and community engagement opportunities. Nearby pharmacies like Corner Pharmacy and Rite Aid ensure convenient access to medications and healthcare supplies. Additionally, Adena Greenfield Medical Center is situated within close proximity, offering quality healthcare services. For leisure and recreation, residents can enjoy the serene beauty of Paint Creek State Park or indulge in delicious meals at local restaurants like Cahouns and The Bainbridge Restaurant. With easy access to transportation options like Big Buck Taxidermy and Highland County Airport, as well as cafes such as Tim Hortons and Woody's Cafe for social gatherings, this part of Greenfield provides a comfortable and inviting environment for seniors to consider for their next chapter.

Places of Worship

• St Benignus Catholic Church (0 miles)
• First Presbyterian Church (0.3 miles)
• Ohio Council of Christian Union (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (1.5 miles)
• Good Hope United Methodist Church (6.7 miles)
• Staunton United Methodist Church (8.4 miles)
• Knight, Latisha - Latisha Knight (10.3 miles)

Restaurants

• Cahouns (0.1 miles)
• Burger King (0.1 miles)
• Country Crust Bakery (9.5 miles)
• The Bainbridge Restaurant (10.3 miles)
• Blueberry Hill Ice Cream Shop (11.7 miles)
• Roosters (12.6 miles)
• McDonald's (12.7 miles)

Pharmacies

• Corner Pharmacy (0.1 miles)
• Rite Aid (0.1 miles)
• Good Neighbor Pharmacy (0.9 miles)
• Stewart's Pharmacy (0.9 miles)
• McFadden Pharmacy (10.4 miles)
• Q Ol Meds (12.3 miles)
• Walmart Pharmacy (12.5 miles)

Physicians

• Adena Family Medicine-Greenfield (0.4 miles)
• Greenfield Family Practice (0.8 miles)
• Greenfield Medical Services (1 miles)
• Adena Bone & Joint Center (12.8 miles)
• Campbell-Wall After Hours Family Practice (13.1 miles)
• Allen D Griffiths OD (13.2 miles)
• ABC Pediatrics (13.4 miles)

Hospitals

• Adena Greenfield Medical Center (0.4 miles)
• Adena Health System (13.3 miles)
• Fayette County Memorial Hosp (13.3 miles)
• Adena Health System (13.9 miles)

Transportation

• Big Buck Taxidermy (7 miles)
• Highland County Airport (HOC) (14 miles)

Parks

• Paint Creek State Park (10.4 miles)
• Brad Lightle Park (11 miles)
• Gardner Athletic Field (12.9 miles)
• Fayette County Fair Grounds (12.9 miles)
• McHenry Park (12.9 miles)
• Liberty Park Hillsboro Oh (14.5 miles)

Cafes

• Tim Hortons (13 miles)
• Woody's Cafe (13.3 miles)
• Barnyard Cafe (14.9 miles)