3363 Ragged Ridge Rd, Frankfort, OH 45628
For more information about senior living options: (844) 490-3973
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Embassy of Valley View presents itself as more than a care center; it aims to be a true home where memory care residents find a sense of community, love, and daily purpose. Several reviewers describe the atmosphere as warm and family-like from the moment you arrive, with friendly faces ready to greet residents and help meet their mental, physical, and social needs. The overarching impression in many accounts is that the staff are dedicated to creating an environment where residents feel valued and cared for, with attention to both daily routines and meaningful engagement.
Numerous families recount deeply positive experiences that center on personal attention and genuine compassion. One family member describes a mother who received exceptional care - compassionate, attentive, and consistently respectful - where the staff went out of their way to honor her individuality. The meals are highlighted as a strength, described as fresh, nutritious, and enjoyable, with staff taking care to plan menus that residents appreciate. The daily activities are praised for being engaging and varied, helping to keep residents active and entertained, which in turn provides families with confidence and peace of mind about their loved ones' well-being. This sense of a "home" and a team that treats residents with dignity is a recurring thread in many of the endorsements.
Another heartfelt testimonial highlights a sister's experience with her brother, who had been anxious before arriving but began thriving under the Valley View team's care. The reviewer points to the staff's daily attention and ability to address anxiety as a turning point, noting that her brother became happier, more active, and more engaged. Special recognition is given to Charla, described as a dedicated individual who helps residents reach their full potential. The reviewer even expresses a willingness to award ten stars for the care received, underscoring the impact of responsive, person-centered support.
Beyond individual stories, several accounts speak to the facility's stability and the way it becomes a second family. A family member who has had a relative in the facility for six months calls the care "best ever," commending not only the frontline staff - nurses, aides, laundry, kitchen, custodial - but also the warmth and reliability of Charla as a lifeline. The sense of teamwork is emphasized, with descriptions of a close-knit, home-like atmosphere where residents feel loved and families feel welcomed and supported. Testimonials frequently touch on the notion that the entire team works together to create a caring environment that extends to family members as well.
Yet the picture is not entirely uniform. A message left by a reviewer contains stark warnings, recounting the deaths of two family members in the span of a year who allegedly died after falls tied to negligence. The reviewer characterizes the facility as "nasty" and fixated on money, asserting that it should be closed down and that the care provided did not meet basic safety standards. This account stands in sharp contrast to the many positive memories shared by others and is presented as a stern caution to prospective families. The tone here is urgent and accusatory, reflecting a belief that patient safety and accountability were compromised.
There are additional critiques that echo concerns about management and workload. Some reviewers describe a troubling disconnect between what they expect from leadership and what they experience on the floor. Language about poor management, overworked staff, and specific personnel dynamics - such as references to a "DON puppet" and ongoing drama - paints a picture of a facility where operational pressures may color day-to-day care. One reviewer even singles out a particular administrator in a way that suggests inconsistent support for staff, which can affect morale and, in turn, resident care. Another comment mentions a staff member in housekeeping who is described as "nasty and two-faced," adding to a sense that employee relations and internal communication may be areas of concern for some families.
Still, other voices within the reviews emphasize the strongest possible endorsement of the people who work there. There are mentions of a supportive management team, including praise for the director of nursing and for dementia-specific training that appears to be integrated into staff development. The Activities Director is celebrated for creative programming, with a memorable example of coordinating a bus trip to the Columbus Zoo after finding and coordinating community participation. The sentiment is clear: when the team is aligned and engaged, Valley View can offer genuinely meaningful experiences for residents, from interactive dementia-focused activities to opportunities for outings that create lasting memories for residents and their families.
The collection of reviews also includes repeated affirmations about the quality of life inside the facility: home-cooked meals that residents enjoy, a clean environment, and staff who are described as kind, patient, and attentive to the needs of residents and their families. Instances of staff taking time to talk with families, to explain daily routines, and to participate in family moments - such as sitting with a loved one during illness or providing bedside comfort - help illustrate a philosophy of care that seeks to honor residents in a holistic way. The presence of a strong, caring community extends to the offices and front desks, where staff are described as supportive to families during difficult times, providing both practical assistance and emotional backing.
Overall, Valley View emerges as a place of strong, heartfelt care to many who have experienced it firsthand, characterized by a sense of home, dedicated staff, and a commitment to dementia-informed practice. It is a setting where residents are often described as part of a family, where activities are designed to align with memory-care needs, and where staff frequently go above and beyond to nurture relationships with both residents and their loved ones. At the same time, the reviews acknowledge significant tensions and serious concerns raised by some families, including allegations of neglect, safety lapses, staffing pressures, and management challenges. Those seeking care there are encouraged to weigh both the glowing tributes and the cautions, and to engage directly with the facility - asking about safety protocols, staffing ratios, dementia-specific training, and the processes by which families are kept informed and involved in care decisions.
Valley View Alzheimer's Care in Frankfort, OH, is a compassionate and nurturing assisted living community designed specifically for individuals living with Alzheimer’s disease and other forms of dementia. Our facility provides a secure and supportive environment that fosters dignity, independence, and quality of life.
Nestled in a serene setting, Valley View offers residents access to beautiful parks nearby, allowing for leisurely outdoor strolls and fresh air. This connection to nature creates a calming atmosphere that enhances the overall well-being of our residents. Additionally, our community is conveniently located near two places of worship, providing spiritual support and opportunities for engagement within the local faith community.
At Valley View, we prioritize personalized care tailored to each resident's unique needs. Our dedicated staff is trained in specialized dementia care techniques and is committed to creating meaningful experiences through engaging activities, social interactions, and therapeutic programs. We understand the importance of familiarity and routine for our residents, which is why we promote an environment that encourages connection and comfort.
We invite families seeking a loving home for their loved ones with Alzheimer’s or related conditions to experience the warmth and compassion of Valley View Alzheimer's Care in Frankfort. Here, every day is an opportunity for joy, discovery, and connection within a vibrant community dedicated to enriching lives.
Valley View Alzheimer's Care is located at 3363 Ragged Ridge Rd, Frankfort, OH 45628 in Ross County, Ohio
Valley View Alzheimer's Care offers a range of tailored features that significantly enhance the quality of life for residents facing dementia and Alzheimer's disease. Assistance with dressing and bathing promotes dignity and personal hygiene, while support with transfers ensures safe mobility, reducing the risk of falls. Medication management is crucial in maintaining health, as it helps prevent complications from missed doses or incorrect medications. Meal preparation and service cater to dietary needs, fostering nutritional well-being which can impact cognitive function. The activities of daily living assistance encourages independence while providing necessary support, allowing residents to engage meaningfully in their routines. Additionally, 24-hour supervision provides peace of mind for families and enhances safety by ensuring immediate help is available if needed. Finally, a mental wellness program focuses on cognitive engagement and emotional support, helping to alleviate anxiety and promote overall mental health among residents.
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