238 South Washington Street, Greenfield, OH 45123
For more information about senior living options: (866) 208-4318
Overall Review of Hearth And Care Center
Pros
Greenfield Skilled Nursing is a great place for a loved one to stay.- He was able to go home and live independently after his therapy at Greenfield Skilled Nursing.
- The staff are amazing.
- The facility is clean.
- He loved the loving, compassionate and amazing care he received.
- Residents enjoy activities, bus rides, good food, and clean rooms and beds.
- The staff encourage residents to do things for themselves and support them in doing so.
- The staff go above and beyond to make residents comfortable.
Cons
He fell out of bed while waiting for help.- They dropped him from the sling used to move him in and out of bed.
- The night shift takes 20 minutes to respond to his room at 3 a.m.
- They do not respond professionally.
- It has been a nightmare from the beginning.
- There was no visitation as promised.
- She was isolated for 16 days and unable to leave her room.
- A compassionate care visit was denied despite guidelines.
- Window visitation was allowed, but the visitor was called a drug dealer and threatened with police.
- He got worse and did not make it.
Review
Hearth And Care Center in Greenfield, OH is best suited for seniors who arrive with a clear rehab objective and a preference for a warm, resident-centered environment where staff are consistently compassionate and genuinely engaged in daily life. This community shines when the goal is to regain independence after a fall or surgery and return home, supported by a team that prioritizes encouragement, cleanliness, and meaningful activities. Families with a loved one who thrives on structured routines, social programming, and staff who treat residents like family will find it aligns well with expectations.
The strongest positives center on care culture and practical outcomes. Reviewers consistently praise staff kindness, the cleanliness of the facility, and the sense that residents are valued as people, not just patients. Rehab-to-home stories are common, with residents returning to independent living after focused therapy, and families noting improvements in mobility and self-care. Activity offerings, bingo, movie nights, bus outings, and opportunities to participate in daily tasks, help residents stay connected, motivated, and engaged. The sense that employees at all levels go “above and beyond” is repeatedly cited as a hallmark, from front-line caretakers to housekeeping and administrative staff.
Yet the community does carry notable red flags that families should weigh heavily. Several reviews recount experiences where timely assistance did not meet expectations, including nights with slow responses to calls and delays in clinical attention. Safety concerns surface in accounts of falls and insufficient immediate help, raising questions about staffing patterns during off-peak hours. Criticisms also surface around therapy consistency and access, with some families feeling that therapeutic services were delayed or withheld in ways that could impede progress. Communication gaps and perceived stiffness from management further color the experience, leaving some families wary about discharge planning, updates, and dispute resolution.
Despite these concerns, the clear advantages offset many of the drawbacks for residents whose priorities align with recovery goals and a nurturing atmosphere. When therapy and support are reliably available, the facility’s strengths, caring staff, a clean, welcoming environment, and robust engagement opportunities, translate into tangible gains in independence and quality of life. The ability to foster self-reliance, accompanied by daily reminders of purpose and community, can neutralize some frustrations tied to occasional service gaps. In short, the positives create a strong case for Hearth And Care Center as a capable partner in rehabilitation and mid- to long-term living for residents who fit the profile.
Families who must insist on unwavering safety oversight, consistent, timely therapy access, and transparent, proactive management should consider alternatives. The most convincing reason to look elsewhere is the pattern of delayed responses and inconsistent therapy scheduling cited by some reviewers, coupled with reports of rough treatment when concerns were raised. For residents with complex medical needs or for those who require rigorous, predictable therapy timelines and strict adherence to discharge planning, other facilities with stronger staffing continuity and clearer accountability may prove more suitable. In-home care or a nearby competitor with documented, steadier therapy access and steadier evening coverage can be preferable.
Pragmatic next steps for decision-making are clear. Visit the center with a checklist focused on staffing levels at night, response times for call bells, therapy timeliness, and the transparency of incident reporting and discharge planning. Ask for a sample week of activity calendars, a tour of therapy spaces, and direct conversations with both nursing leadership and front-line caregivers to gauge consistency of bedside care. Request recent references from families who faced concerns and observe how the team handles questions about resident rights and freedom of movement within the facility. If the goals center on recovery, independence, and a warm, supportive home-like environment, Hearth And Care Center can be a strong match; if those nonnegotiables include unflagging safety, therapy certainty, and open, responsive management, a carefully chosen alternative may be wiser.
50 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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