University Manor Health Care in Cleveland, OH

Pros

• The rehabilitation services offered at University Manor impressed the reviewer.
• The cleanliness of the facility was outstanding, and it provides a clean, safe, and secure environment for residents and staff.
• The staff are down to earth, caring, and even tempered.
• The residents appeared to be happy.
• There are lots of activities for residents to participate in.
• The admissions director was very informative during the tour.
• The on-site administrator was very helpful and kept families informed.
• The experience with University Manor was excellent, with the social worker James Ankeny being knowledgeable, compassionate, and consistently present.
• The seniors enjoyed themselves and the staff were nice and pleasant during events.
• The staff care deeply about residents and strive to fulfill the facility's mission.

Cons

• They describe the facility as dirty and unclean: floors dirty with trash, a urine smell, patient rooms full of rubbish, no TVs, dirty bed mats on heaters, making it not inviting.
• They state the building is in terrible shape and smells horrible, needing immediate remodeling, with neglect that endangered a resident.
• They claim University Manor is unclean; rooms don't resemble the website pictures; CNAs and nurses are rude and often lack name tags; grooming and cleanliness are poor; chipped paint on the walls.
• They warn not to send loved ones there, citing a night unsupervised incident where a resident burned.
• They report pervasive unsanitary conditions: gnats, a dumpster-like odor, bed bugs, no activities, and overall poor cleanliness.
• They describe residents as dirty, treated like animals, with staff attitudes that feel disrespectful and a jail-like atmosphere.
• They point to administrative failures: absence of on-site administration, lost packages, inconsistent phone contact, and failure to notify families about hospitalizations.
• They claim the place should be shut down due to ongoing violations, unsanitary conditions, and widespread state complaints.

Review

University Manor Health Care in Cleveland is best suited for families prioritizing rehabilitation and hands-on, attentive staff over pristine surroundings. The strongest case for this community rests on its rehab-oriented services and the presence of committed social workers and therapists who are repeatedly praised for their compassion and accessibility. For families that value clear, personal interaction with care professionals and a program aimed at helping residents recover and regain independence, University Manor can be a workable option when expectations are carefully managed. Those who demand a consistently spotless environment, seamless administration, and flawless day-to-day operations should consider alternatives.

On the upside, several reviews highlight meaningful rehabilitation potential and approachable staff. Families report therapists and social workers who engage with residents, monitor progress, and advocate for appropriate treatment. Tours and admissions staff are repeatedly described as informative and down-to-earth, with some residents and families feeling supported during transitions. The facility is noted by certain visitors as having a sufficient slate of activities and a secure, structured setting that can be conducive to recovery, particularly for short-term stays focused on rehabilitation and reconditioning.

Yet the large majority of feedback centers on pervasive, systemic drawbacks that undermine the experience. The most persistent concerns are cleanliness and maintenance: floors stained, odors of urine, rooms cluttered or unkempt, and building infrastructure described as outdated and dilapidated. Reported issues include paint chips, malfunctioning beds and televisions, and even more alarming claims such as bed bugs and unsafe or unsanitary conditions. A recurrent thread portrays a facility where basic upkeep is neglected, creating an atmosphere that feels more like a deteriorating institution than a rehabilitative residence.

Compounding the cleanliness and maintenance problems are serious questions about management and staffing. Several reviews accuse leadership of poor communication, inconsistent oversight, and a lack of accountability, with some families reporting lost packages, missed updates, and abrupt changes in on-site administration. Staffing patterns appear uneven, with observers noting understaffing and variability in the attentiveness and professionalism of CNAs and nurses. In rare but stark terms, there are accounts of residents not being groomed, meals found unsatisfactory, and routine care that falls short of expectations - issues that erode trust and raise valid safety concerns.

The pros and cons do not balance out evenly. The resident-focused care and rehab-forward approach can deliver tangible benefits for individuals who have active goals and strong family engagement. However, when day-to-day cleanliness, safety, and reliable administration are core criteria for choosing a place, the negatives substantially offset the positives. The strongest cautions come from multiple, independent voices describing ongoing sanitation problems, inadequate supervision, and a culture where residents and families must push for basic needs rather than rely on consistent, proactive care.

Ultimately, families weighing options should consider alternatives if cleanliness, safety, and predictable operations are non-negotiable. Those who proceed should demand concrete assurances: a rigorous housekeeping and maintenance plan, transparent reporting and timely family updates, stable on-site leadership, and a clear, documented approach to staffing levels and resident supervision. If staying for rehab, insist on a detailed, written plan for therapy frequency, progress milestones, and accountable staff assignments, with a commitment to remediation of any systemic issues observed. In decision-making terms, University Manor offers a doorway to rehabilitation with caring personnel, but the threshold is steep: expect to confront substantial facility shortcomings unless strong oversight and clear improvements are put in place.

This part of Cleveland, Ohio, offers convenient access to several top-rated hospitals such as the Cleveland Clinic W.O. Walker Center and University Hospitals Ahuja Medical Center, ensuring quality healthcare services for seniors. In addition, there are numerous reputable physicians' offices and pharmacies nearby for easy access to medical care and prescriptions. The area also boasts a variety of restaurants, cafes, and parks for leisure activities and socializing opportunities. With transportation options like the Greyhound Station and Cleveland Burke Lakefront Airport in close proximity, travel is made convenient for seniors who may want to explore beyond the neighborhood. Places of worship such as South Euclid United Church of Christ and St. Rocco's Church offer spiritual support for those seeking a community connection. Overall, this part of Cleveland provides a well-rounded environment with essential amenities for senior living.

Hospitals

• Cleveland Clinic - W.O. Walker Center (0.6 miles)
• Louis Stokes Cleveland VA Medical Center (1.1 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (1.1 miles)
• St Vincent Charity Medical Center (3.5 miles)
• Cleveland Clinic - Lutheran Hospital (5.3 miles)
• Trauma ICU (5.4 miles)
• University Hospitals Ahuja Medical Center (6.5 miles)

Physicians

• Cleveland Clinic - Taussig Cancer Center (0.6 miles)
• Cleveland Clinic - Cole Eye Institute (0.7 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (1 miles)
• Cleveland Clinic - Mellen Center (1.1 miles)
• Cleveland Clinic Severance Medical Arts (3.2 miles)
• Senders Pediatrics (4.4 miles)
• University Suburban Health Center (4.6 miles)

Pharmacies

• Rite Aid (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Marc's Stores (1.5 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (2.2 miles)

Restaurants

• Academy Tavern (1 miles)
• Burger King (1.2 miles)
• McDonald's (1.3 miles)
• bd's Mongolian Grill (1.4 miles)
• McDonald's (2 miles)
• New Heights Grill (2 miles)
• Boss Dog Brewing Co. (2.1 miles)

Parks

• Coventry PEACE Park (1.5 miles)
• Willard Park (4.5 miles)
• The Cleveland Mall (4.6 miles)
• Voinovich Bicentennial Park (4.8 miles)
• Wendy Moore Memorial Park (5.8 miles)
• Anderson Field (5.8 miles)
• Desan Park (6.1 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Starbucks (5.2 miles)
• Lekko Coffee (5.4 miles)
• Rising Star Coffee Roasters (5.5 miles)

Transportation

• Greyhound Station (4 miles)
• Cleveland Burke Lakefront Airport (4.5 miles)

Places of Worship

• South Euclid United Church of Christ (4.7 miles)
• St. Rocco's Church (5.7 miles)
• Messiah Luth Church of Lyndhurst (6 miles)