2186 Ambleside Road, Cleveland, OH 44106
For more information about senior living options: (844) 490-3973
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The cleanliness of the facility was outstanding. The facility was clean and secure. The staff are caring and even-tempered. The admissions director was very informative and provided a complete tour. The residents appeared to be happy. The staff are wonderful and interact with residents in a refreshing way. James Ankeny and the staff were instrumental in supporting residents and saving a life. Residents enjoyed themselves and had a ball at the events.
The floors are dirty with trash and the facility smells of urine. Patient rooms are filled with rubbish and dirty bed mats are left on the heaters. The building is in terrible condition and needs immediate remodeling. CNAs and nurses are rude and unprofessional, and they do not wear name tags. The rooms do not resemble the pictures on the website, indicating poor cleanliness and maintenance. There are bed bugs, and staff are not informed about such issues or how to handle them. The place feels like a jail and residents are treated poorly, with little to no activities. Communication is poor, packages are lost, and on-site administration is absent. The facility is dirty and unsanitary, with pills on the floor and holes in the walls.Across the many accounts, University Manor Health Facility comes across as a place of fierce contrasts. Some visitors describe an environment that feels neglected, dirty, and dehumanizing, while others recall warmth, competence, and genuine care from certain staff members. The collection of impressions reads like a patchwork of strong praise and blistering criticism, with each reviewer highlighting different facets of the facility - its physical condition, administration, daily operations, and the compassion (or frustration) of the people who work there.
Several reviewers paint a consistently grim picture of the building and its daily life. The floors, rooms, and patient spaces are described as filthy and poorly maintained, with trash strewn about, dirty bed mats draped over heaters, and surfaces coated in grime. Odors of urine and general uncleanliness are recurrent themes, and some accounts mention pests, including gnats and even bed bugs, as well as peeling paint and broken walls. In one particularly stark note, a ceiling collapse in a resident's room was followed by staff attempting to sweep debris behind a door, underscoring fears about safety and ongoing maintenance. The overall atmosphere, for many, feels uninviting, depressing, and not fit for a place that is supposed to care for vulnerable residents.
The reviews also call out serious concerns about management, communication, and accountability. A number of voices complain about a lack of on-site leadership, noting that the administrator role has changed hands, packages have gone missing, and calls are not answered by trained staff. One especially pointed grievance described a facility where the phone is often answered by a patient rather than a staff member, and where there is little to no notification when a resident is moved or sent to the hospital. There are mentions of billing problems, miscommunications, and a sense that "nobody is in charge." In one instance, a reviewer asserted that after a particular administrator was no longer in place, the quality of operations deteriorated sharply, reinforcing fears that governance and supervision are critical gaps.
Amid the darkness, there are bright threads of praise for individual staff members and specific episodes of care. Several reviews highlight social workers and nurses who demonstrated patience, empathy, and competence. Names like James A. (a social worker), Shonta (Admissions Director), Lynette, and Kelly S. appear repeatedly as beacons of professionalism and dedication. A guardian writing on behalf of several wards credits these staff members with identifying serious medical issues, coordinating care, and literally saving lives. There are stories of tours that were informative and reassuring, and of staff who were "down to earth" or "caring and even-tempered" in their interactions with residents. In some accounts, patients and families express gratitude for the kindness and responsiveness of particular team members, even while criticizing other aspects of the facility.
On balance, the reviews reveal a facility that can offer meaningful rehabilitation and support under the right circumstances, but that is simultaneously beset by serious operational and environmental deficiencies. Some residents and their families praise University Manor for the rehabilitation services, the cleanliness on certain tours, and the secure, structured environments that help people recover and regain stability. Others recount experiences that feel unsafe or demoralizing: filthy rooms, lack of activities, limited nutritious options, restricted snacks, and perceptions that residents are not treated with dignity or respect. The presence of positive programs and dedicated staff clashes with persistent concerns about cleanliness, safety, and adequate staffing.
An additional layer of complexity comes from the mixed contexts in which people encountered University Manor. A resident from the nearby Indian Hills Senior Community in Euclid, Ohio described a tour led by University Manor's Admissions Director that left them impressed with rehabilitation offerings and cleanliness, illustrating that at least some visitors encountered a different, more favorable side of the organization. Conversely, several other accounts describe an environment that feels like a mismatch between the stated mission of care and the lived reality inside certain wings or rooms, where the psychiatric floor is sometimes singled out as being misrepresented to families and where the overall atmosphere can feel like a "jail-like" setting rather than a place of healing.
Ultimately, the narratives converge on a message of cautious discernment for anyone considering University Manor. There are clearly dedicated professionals who strive to deliver compassionate, attentive care and who have earned the trust and gratitude of families through meaningful acts - acts that can, in some cases, be lifesaving. Yet there are equally compelling, repeated warnings about unsanitary conditions, inconsistent leadership, and a climate that can leave residents and their loved ones feeling neglected or ignored. For potential residents or guardians, the most prudent takeaway is to conduct thorough, independent checks: observe cleanliness across spaces, verify current administrative leadership, ask about staffing levels and training, and seek direct reassurance about-level safeguards, activities, and meal quality. The facility's potential to provide exceptional rehabilitation and care coexists with a real and pressing need for remodeling, stronger oversight, and a more consistent, resident-centered standard of daily operation.
149 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.University Manor Health & Reha in Cleveland, OH is a vibrant and well-equipped assisted living community that strives to provide exceptional care and comfort to its residents. Nestled in a peaceful neighborhood, this community offers a wide range of amenities and services to ensure the well-being and happiness of its residents.
In terms of amenities, University Manor Health & Reha boasts a variety of facilities designed for convenience and relaxation. Residents can pamper themselves at the beauty salon or take advantage of the cable or satellite TV in their fully furnished accommodations. The computer center provides access to technology, while the small library offers a cozy space for reading and quiet contemplation. The gaming room is perfect for those who enjoy interactive entertainment, and the fitness room encourages physical activity for overall wellness. The beautifully landscaped garden and outdoor spaces provide opportunities for fresh air and tranquility.
Dining at University Manor Health & Reha is characterized by restaurant-style meals served in a spacious dining room. Special dietary restrictions are accommodated, ensuring that residents can enjoy delicious meals that meet their unique nutritional needs.
The care services provided at University Manor Health & Reha are comprehensive and personalized. A 24-hour call system ensures that assistance is always readily available, while 24-hour supervision guarantees peace of mind for both residents and their loved ones. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management helps maintain proper health routines, while diabetes diets cater to specific dietary requirements. The mental wellness program promotes emotional well-being through various therapeutic activities.
Transportation arrangements make it easy for residents to access non-medical services such as shopping or social outings, as well as medical appointments with doctors nearby. Move-in coordination seeks to facilitate a smooth transition into the community.
University Manor Health & Reha also places great importance on fostering an engaging social atmosphere. Concierge services are available to help plan day trips or coordinate activities within the community. Fitness programs promote physical activity, while resident-run activities encourage social interaction and personal expression. Scheduled daily activities provide a structured and fulfilling routine.
Surrounding University Manor Health & Reha are numerous amenities for residents to explore. Two cafes, four parks, 21 pharmacies, seven physicians, 19 restaurants, two transportation options, and one place of worship provide convenience and opportunities for residents to engage with the local community. Additionally, the proximity of four hospitals ensures quick access to medical care if needed.
In summary, University Manor Health & Reha offers a comprehensive range of amenities and care services in a warm and inviting environment. With its focus on personalized care, engaging activities, convenient amenities, and easy access to local establishments, this assisted living community aims to enhance the quality of life for its residents.
University Manor Health & Reha is located at 2186 Ambleside Road, Cleveland, OH 44106 in Cuyahoga County, Ohio
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