Information last verified:
2186 Ambleside Road, Cleveland, OH 44106
For more information about senior living options: (844) 490-3973
The admissions director was very informative and provided a complete tour. The staff are caring and even tempered. The facility was clean and secure. The residents appeared to be happy. The staff interact with residents in a way that is a breath of fresh air. The rehabilitation services offered were impressive. People would recommend University Manor to family and friends.
The facility is described as the worst place the reviewer has ever seen in their career, reeking of cigarette smoke and filthy and dusty. It is dirty and dusty everywhere, with trash in the elevator and urine smells, not inviting at all. It lacks basic nursing home supplies and has a broken floor heater with dusty old TVs from the 1950s. It is so horrendous that the reviewer wouldn’t even trust a pet goldfish to stay there. There is decorative black mold outside that people inhale and get sick from. The staff are described as rude and unprofessional, with lazy nurses and management that is unapproachable. The building is old and in disrepair, with holes in walls, ceilings that cave in, and bed bugs; it should be shut down. The facility is unsafe and unsanitary, with residents treated like animals and little to no activities. Administration issues are rampant: lost packages, lack of on-site leadership, and poor communication; the place deserves state intervention.University Manor Health & Rehab in Cleveland is best suited for families seeking a recovery-focused setting where rehabilitation services and accessible clinical staff can drive a short- or longer-term rehab plan, even if the environment requires a tolerance for inconsistent cleanliness and variable administrative leadership. The strongest fit is for someone who prioritizes therapy quality, reachable therapists, and attentive social work that keeps caregivers informed. Those who want a pristine facility, perfectly maintained rooms, and uniform, highly responsive management should look at other options. The rehab team can be a meaningful asset, and several reviewers praise the dedicated social workers and therapists who stay engaged with residents and families, making the facility worth a close look for post-acute needs when those supports are non-negotiable.
Alternatives are worth considering for families who demand consistent cleanliness, reliable leadership, and clear lines of communication. Multiple accounts describe pervasive messiness, odors, and signs of wear that undermine comfort and trust. Some residents and family members report rude or forgetful staff, untagged personnel, and gaps in follow-through on hospital-to-home transitions. When the priority is a consistently well-maintained environment, predictable service, and a administration that is consistently present, other communities with a stronger track record on housekeeping, maintenance, and family communication may be preferable. Prospective residents who require a highly polished setting or who have had negative experiences with turnover in management may find safer alignment elsewhere.
On the upside, University Manor has tangible strengths in rehab capability and individualized attention during therapy. Several reviews highlight thoughtful social work and case management, with staff who identify issues and act to address medical needs that could alter outcomes for the better. Where therapy-centered care is the concern, this facility can deliver meaningful progress, and some families report a positive initial impression from admissions staff who provide tours and explain services in depth. The presence of activity programming and opportunities for social engagement is noted by several residents, which can support mood, motivation, and return-to-function when paired with skilled rehab. In short, the core clinical team can be a stabilizing, results-oriented pillar when other aspects are solid.
Yet the cons frequently shadow the rehab strengths. The most persistent themes concern cleanliness, maintenance, and overall ambiance: rooms and common areas described as dirty or poorly maintained, with odors or signs of age, and occasional reports of pests or infestations. Management appears to be an inconsistency rather than a constant; some families praise on-site leadership during a stay, while others lament poor communication, misdirected calls, lost packages, and a perceived lack of accountability from administrators after transitions in leadership. These reliability gaps can erode trust and complicate care planning, particularly for families navigating hospital discharges or long-term placement decisions. When a facility signals instability in basic operations, even robust rehab services may not compensate for the risk of lapses in safety, privacy, and daily living quality.
For families weighing a decision, the practical balance comes down to prioritizing outcomes versus environment. If recovery speed, hands-on therapy, and personal attention from trusted social workers are non-negotiable, University Manor can be a viable option, provided there is willingness to monitor housekeeping, maintenance, and administrative responsiveness closely. It is critical to arrange direct conversations with the admissions team, tour multiple times, and verify who will be overseeing daily operations. Ask for recent references from families with similar medical or rehab needs, request a trial period if possible, and insist on seeing a clean-room checklist, maintenance logs, and a clear plan for handling room turnover and urgent repairs. The mismatch between strong rehab potential and inconsistent environment demands a disciplined, evidence-based evaluation.
In the end, the decision hinges on what matters most to the resident and their caregivers. For a senior or younger adult needing intensive rehabilitation, with a willingness to engage with a team that can deliver progress even amid rough surroundings, University Manor offers credible rehab expertise and committed staff personas, the kinds of professionals who can make a real difference in recovery. For anyone whose priority is a consistently pristine setting, unwavering administrative oversight, and a consistently respectful atmosphere, this community may not meet expectations and warrants exploring facilities with stronger, more stable housekeeping, clearer communication channels, and proven maintenance response. The contrast is stark enough to shape the choice: rehab-focused momentum can exist here, but it requires accepting a degree of environmental and leadership volatility that other communities typically resolve.
149 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.University Manor Health & Reha in Cleveland, OH is a vibrant and well-equipped assisted living community that strives to provide exceptional care and comfort to its residents. Nestled in a peaceful neighborhood, this community offers a wide range of amenities and services to ensure the well-being and happiness of its residents.
In terms of amenities, University Manor Health & Reha boasts a variety of facilities designed for convenience and relaxation. Residents can pamper themselves at the beauty salon or take advantage of the cable or satellite TV in their fully furnished accommodations. The computer center provides access to technology, while the small library offers a cozy space for reading and quiet contemplation. The gaming room is perfect for those who enjoy interactive entertainment, and the fitness room encourages physical activity for overall wellness. The beautifully landscaped garden and outdoor spaces provide opportunities for fresh air and tranquility.
Dining at University Manor Health & Reha is characterized by restaurant-style meals served in a spacious dining room. Special dietary restrictions are accommodated, ensuring that residents can enjoy delicious meals that meet their unique nutritional needs.
The care services provided at University Manor Health & Reha are comprehensive and personalized. A 24-hour call system ensures that assistance is always readily available, while 24-hour supervision guarantees peace of mind for both residents and their loved ones. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management helps maintain proper health routines, while diabetes diets cater to specific dietary requirements. The mental wellness program promotes emotional well-being through various therapeutic activities.
Transportation arrangements make it easy for residents to access non-medical services such as shopping or social outings, as well as medical appointments with doctors nearby. Move-in coordination seeks to facilitate a smooth transition into the community.
University Manor Health & Reha also places great importance on fostering an engaging social atmosphere. Concierge services are available to help plan day trips or coordinate activities within the community. Fitness programs promote physical activity, while resident-run activities encourage social interaction and personal expression. Scheduled daily activities provide a structured and fulfilling routine.
Surrounding University Manor Health & Reha are numerous amenities for residents to explore. Two cafes, four parks, 21 pharmacies, seven physicians, 19 restaurants, two transportation options, and one place of worship provide convenience and opportunities for residents to engage with the local community. Additionally, the proximity of four hospitals ensures quick access to medical care if needed.
In summary, University Manor Health & Reha offers a comprehensive range of amenities and care services in a warm and inviting environment. With its focus on personalized care, engaging activities, convenient amenities, and easy access to local establishments, this assisted living community aims to enhance the quality of life for its residents.
University Manor Health & Reha is located at 2186 Ambleside Road, Cleveland, OH 44106 in Cuyahoga County, Ohio
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