Hanna House Skilled Nursing Center

11100 Euclid Avenue, Cleveland, OH 44106

For more information about senior living options: (844) 490-3973

2.8 from 41 reviews
5 stars
14
4 stars
5
3 stars
1
2 stars
2
1 stars
19

Skilled Nursing Facility

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    Overall Review of Hanna House Skilled Nursing Center

    Pros

    • pro The admissions director led tours and impressed visitors with the rehabilitation services offered.
    • pro The facility's cleanliness was outstanding, providing a clean, safe, and secure environment for residents and staff.
    • pro The staff are caring and even-tempered.
    • pro There are lots of activities for residents.
    • pro Residents appeared to be happy.
    • pro James Ankeny, the social worker, is described as knowledgeable and compassionate.
    • pro The staff were helpful and pleasant, as shown during the seniors' fashion show.
    • pro Family and friends would recommend University Manor.

    Cons

    • pro The floors are dirty with trash and the air smells of urine; patient rooms are filthy and uninviting.
    • pro The administrator lied about the building being a full psychiatric facility when only the fourth floor was psych.
    • pro The building is in terrible shape and smells horrible; it needs remodeling immediately and residents were neglected.
    • pro University Manor is unclean and rooms do not look like the pictures; CNAs and nurses are rude and do not wear name tags.
    • pro This place is dirty and unsanitary, with bed bugs, malfunctioning beds, and TVs that rarely work.
    • pro The on-site administrator situation deteriorated after leadership changes; calls are answered by patients, packages are lost, and families are not informed.
    • pro It smells like a dumpster and has gnats; the conditions are unsanitary and the facility should be shut down.
    • pro The residents are treated like animals and the staff have poor attitudes; there are no activities.

    Review

    The collection of experiences surrounding University Manor Health Facility reads like a dramatic rollercoaster, weaving together loud praise, alarming complaints, and mixed impressions from people who have walked through its doors as patients, family members, guardians, or visitors. On one end of the spectrum, there are accounts that describe a facility that is clean, caring, and well-staffed, with admissions directors and social workers who take time to explain rehabilitation options and make tours informative. On the other end, there are harrowing depictions of filth, neglect, mismanagement, and unsafe conditions that left loved ones exposed to risk and guardians angry about what they witnessed or were told. Taken together, the reviews paint a facility that is deeply inconsistent in its operations, environment, and the quality of care it delivers.

    Several reviewers paint a picture of a place with serious cleanliness and upkeep problems. One reader describes stepping into the elevator to scents of urine, dirty floors, and trash strewn around as doors open and close, with patient rooms filled with rubbish and even bed mats left atop heaters, an atmosphere that feels "not inviting at all" and "sad and smelly." In another account, the building is described as dirty and in need of remodeling, with bad odors and a general sense that the rooms are disordered and unkempt. Complaints extend to the physical state of the interior - cracked paint, holes in walls, ceilings that collapse in a resident's room, and beds and TVs that malfunction or go missing. Several reviewers even allege bed bugs and other sanitation problems, asserting that the facility should be shut down or heavily revamped to meet basic standards.

    Management and administration emerge as a frequent flashpoint. Some reviewers recount an administrator who was present and helpful, or an admissions director who left a lasting, positive impression. In contrast, others recount the opposite: a lack of on-site leadership, with calls and packages allegedly going unanswered, staff unable to provide information about a patient's whereabouts, and a sense that management is unapproachable or disengaged. One reviewer notes that since a change in administrator, the facility has become a "joke," with communication deteriorating to the point where a patient may be contacted by a resident rather than a staff member, and concerns about losing touch with families. The disparity in managerial performance is so pronounced that it colors the overall trust many guardians place in the facility.

    Healthcare staff receive a spectrum of commentary as well. A number of entries highlight compassionate, professional, and patient, even-tempered care. The staff that are praised include social workers, nurses, and therapists who are described as thorough, caring, and dedicated, with particular acknowledgments for individuals such as a social worker named James and an admissions director named Shonta, who are credited with guiding families, ensuring patients get necessary medical attention, and keeping spirits up during difficult experiences. On the flip side, other reviews report rude CNAs and nurses, lack of staff recognition (name tags missing, making it hard to identify caregivers), and a sense that workers are overwhelmed, inattentive, or even negligent. There are repeated claims that some nurses are "lazy" and that shifts are not adequately covered, leading to concerns about supervision, responsiveness, and the quality of daily care.

    The patient experience itself appears to be the most polarizing element. Some accounts emphasize rehabilitation potential and a supportive environment where residents participate in a range of activities, including social events and even a traveling fashion show organized by community partners. A former resident notes that the hospital's rehabilitation services were impressive, and another account lauds the ability to provide a clean, safe, and secure environment with meaningful programs. Conversely, others depict a grim reality in which activity opportunities are scarce, residents are described as "like zombies" or bored with limited snacks and beverages, and the environment feels more punitive or confining than comforting. In some instances, care is praised as truly life-saving, with guardians crediting staff for recognizing acute medical issues and facilitating urgent treatment that saved a life or stabilized a condition.

    Communication and consistency emerge as a recurring theme in the most troubling portions of the discourse. Several reviews recount children, spouses, or guardians feeling out of the loop about medical decisions, hospital transfers, or changes in care plans. The complaints include lost packages, miscommunications about a patient's status, and inconsistent contact with families. In stark contrast, other testimonials describe a seamless flow of information, frequent interaction with staff, and regular updates that leave families reassured. The tension between these two modes of operation suggests a facility whose performance can swing dramatically depending on who is on duty and which part of the building is being reviewed.

    In the end, what emerges is less a single, unified portrait and more a mosaic of experiences that reveals both high and low extremes. Some reviewers report a clean, well-run environment with caring staff, thorough tours, and a strong commitment to rehabilitation and resident well-being. Others describe a facility that is dirty, unsafe, and poorly managed, where residents may be left unmanaged, where pests and maintenance issues go unaddressed, and where families feel ignored or misinformed. The common thread across all these narratives is the clear need for consistent oversight, improved sanitation and maintenance, reliable communication, and a culture change that centers residents' dignity and safety as a non-negotiable standard.

    If you are considering University Manor, these accounts suggest a careful, on-the-ground approach. Prospective families should plan multiple visits, verify the presence and accessibility of administrative leadership, and ask pointed questions about cleanliness, pest management, maintenance responsiveness, and the availability of meaningful activities for residents. It would be wise to request up-to-date information on any state or local inspections, recent corrective actions, and a clear point of contact for medical updates and care coordination. While there are reports of genuinely positive experiences and staff members who go above and beyond, the breadth of concerns in these reviews makes it essential to assess the facility's current condition and operations firsthand, to ensure that it can meet both the medical needs and the daily quality-of-life expectations for any loved one in its care.

    Features

    Housing

    • 26 resident community capacity 26 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cleveland-Hopkins International (14 miles away) Cleveland-Hopkins International (14 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hanna House Skilled Nursing Center is a welcoming assisted living community located in Cleveland, OH. Our facility offers a range of amenities to ensure that our residents feel comfortable and at home. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Additionally, our community features a charming dining room where residents can enjoy delicious meals served restaurant-style.

    We understand the importance of maintaining an active and engaging lifestyle, which is why we offer various activities for our residents to participate in. Residents can take part in resident-run activities as well as scheduled daily activities designed to promote socialization and wellness.

    At Hanna House, the care and well-being of our residents are our top priorities. Our dedicated team provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also have a mental wellness program in place to support the emotional health of our residents.

    We believe that proper nutrition is essential for overall well-being. Our staff works closely with each resident to accommodate special dietary restrictions, including diabetes diet requirements. Meals are prepared and served on-site by our experienced kitchen staff.

    Convenience is key at Hanna House Skilled Nursing Center, as we are situated near numerous amenities within close proximity. There are two cafes, four parks, 21 pharmacies, seven physicians' offices, 19 restaurants, two transportation options nearby. In addition, individuals who desire spiritual support will find comfort in knowing that there is a place of worship conveniently located nearby.

    For any medical needs that may arise, there are four hospitals within reach for quick access to quality healthcare services.

    Overall, Hanna House Skilled Nursing Center strives to provide a supportive and comfortable environment for our residents. With excellent amenities, personalized care services, engaging activities, and nearby conveniences for everyday needs, we aim to ensure that each resident enjoys a fulfilling and enriching lifestyle while residing at our community.

    Nearby Places of Interest

    Hospitals

    • Cleveland Clinic - W.O. Walker Center (0.5 miles)
    • Louis Stokes Cleveland VA Medical Center (0.7 miles)
    • Cleveland Clinic Children's Hospital Rehabilitation Center (1.6 miles)
    • St Vincent Charity Medical Center (3.6 miles)
    • Cleveland Clinic - Lutheran Hospital (5.4 miles)
    • Trauma ICU (5.6 miles)

    Physicians

    • Cleveland Clinic - Cole Eye Institute (0.6 miles)
    • Cleveland Clinic - Taussig Cancer Center (0.7 miles)
    • Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (1 miles)
    • Cleveland Clinic - Mellen Center (1 miles)
    • Cleveland Clinic Severance Medical Arts (3 miles)
    • Senders Pediatrics (4.4 miles)
    • University Suburban Health Center (4.6 miles)

    Pharmacies

    • Rite Aid (0.6 miles)
    • Marc's Stores (1.3 miles)
    • CVS Pharmacy (1.4 miles)
    • CVS Pharmacy (1.7 miles)
    • Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.8 miles)
    • Walgreens (1.8 miles)
    • CVS Pharmacy (2.1 miles)

    Restaurants

    • Burger King (1.2 miles)
    • McDonald's (1.3 miles)
    • bd's Mongolian Grill (1.3 miles)
    • Academy Tavern (1.5 miles)
    • McDonald's (1.6 miles)
    • New Heights Grill (2.1 miles)
    • Boss Dog Brewing Co. (2.1 miles)

    Parks

    • Coventry PEACE Park (1.4 miles)
    • Willard Park (4.5 miles)
    • The Cleveland Mall (4.6 miles)
    • Voinovich Bicentennial Park (4.8 miles)
    • Anderson Field (5.7 miles)
    • Wendy Moore Memorial Park (5.8 miles)
    • Desan Park (5.9 miles)

    Cafes

    • Starbucks (3.5 miles)
    • Starbucks (4 miles)
    • Starbucks (5.4 miles)
    • Lekko Coffee (5.4 miles)
    • Starbucks (5.4 miles)
    • Starbucks (5.5 miles)
    • Rising Star Coffee Roasters (5.5 miles)

    Transportation

    • Greyhound Station (4 miles)
    • Cleveland Burke Lakefront Airport (4.4 miles)

    Places of Worship

    • South Euclid United Church of Christ (4.4 miles)
    • St. Rocco's Church (5.9 miles)
    • Messiah Luth Church of Lyndhurst (5.9 miles)

    Frequently Asked Questions

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