Mccrea Manor in Alliance, OH

Pros

• The grandmother had a great experience at McCrea Manor and is doing much better.
• She especially loved the visits from the furry friends at the building.
• The staff is amazing and provides great care.
• They treat loved ones like family and truly care.
• Erika explains the admission process and makes things as smooth as possible.
• Cookies and meals are awesome.
• Sherrie the receptionist is amazing, welcoming, and goes out of her way to brighten the day.
• McCrea Manor has very tenured staff who are kind and genuine caregivers.
• The facility has a great team, with strong food and cleanliness.
• Therapy is excellent and nurses are really great.

Cons

• Krista and the administrative staff are uncaring, heartless, and awful.
• The on-staff doctor should lose their license.
• The front desk staff are extremely rude and unhelpful toward families and visitors.
• Residents are left unattended, not checked in on for meals, and risk harm.
• The facility is short-staffed and lacks adequate care.
• Getting someone to answer the phone on weekends is nearly impossible, and updates are not communicated.
• There are hygiene and cleanliness concerns; the facility can be dirty and poorly maintained.
• Management focuses on the bottom line rather than the care and safety of residents.
• Some reviews allege retaliatory posts and that the ratings are manipulated.

Review

McCrea Manor in Alliance, OH is best suited for families seeking a small, home-like community where caregivers build real relationships with residents and care deeply about daily life, activities, and therapy-driven progress. The setting tends to appeal to families who value a personal, familial atmosphere, where staff turnover is relatively low and long-tenured employees create continuity of care. It works well for residents who thrive on regular visits, friendly companionship, and meaningful engagement, things that bring a sense of belonging and stability.

Those considering alternatives should weigh the facility’s uneven administrative experience against the consistently strong front-line care. Several reviews highlight caring nursing and aides who treat residents with kindness, but a notable portion of feedback targets management, reception staff, and communication gaps. Families needing rigorous, always-on medical oversight, airtight follow-through on hospital visits, or uncompromising responsiveness to every update may find the administrative inconsistency a red flag. In short, this is not a place to settle for flawless operations; it is a place where the core caregiving can shine, but where organizational hiccups can still surface.

The strongest positives are tangible and repeatedly affirmed: a caring, resident-centered staff; a culture that feels like family rather than a sterile institution; excellent therapeutic services; and solid daily life offerings, good meals, clean floors, and a lively, engaged community. The presence of long-tenured employees suggests reliability and familiarity with residents’ preferences, while regular social interaction and visits (including programs that feature animal-assisted moments) add warmth that many families prioritize. When care is working well, residents appear cherished, communication among team members is compassionate, and families notice tangible improvements in mood and function.

However, critical faults recur in the reviews and cannot be dismissed. Several accounts describe rude or inattentive reception and administrative personnel, missed or poorly coordinated medical follow-ups, and gaps in communication with families. Grievances range from delayed updates after falls or medical changes to concerns about hygiene and overall cleanliness, with some families reporting feelings of neglect or insufficient attention during high-need moments. A subset of reviews even questions the integrity of online ratings, suggesting a need for independent verification and a careful, unvarnished site visit. The most serious tensions center on leadership accountability, with accusations that staff are overextended and that some management decisions seem to prioritize the bottom line over timely, attentive resident care.

The key pros offset the main cons to the extent that the facility delivers reliable, compassionate direct care and preserves a tight-knit, resident-first culture. In practical terms, this means that for a resident who benefits from attentive hands-on care, consistent daily routines, and a pace of life that resembles a caring family environment, the positives can significantly enhance quality of life even when administrative threads fray occasionally. Families able to cultivate a strong relationship with the caregiving team and to stay engaged with the facility’s activities may find the risk of administrative missteps mitigated by the daily, genuine attention residents receive. Yet for those who require flawless communication, immediate escalation of concerns, and pristine operational hygiene every day, the downsides may overshadow the positives.

For decision-makers, the practical path is clear. Start with an in-person, unannounced visit to observe how staff interact with residents and how the floor feels during mealtimes and activities. Speak directly with front-desk staff, the admissions coordinator (noting any commendations for Erika’s smooth process), therapists, and nurses to gauge consistency and responsiveness. Probe leadership about staffing models, weekend coverage, and the steps taken when medical follow-ups are delayed. Check current state complaint history and request references from multiple families, including those whose loved ones have recently transitioned out. Use these conversations to gauge whether the culture of care and the real-world operations align with the family’s expectations.

In sum, McCrea Manor offers a compelling option for families prioritizing warmth, personalization, and sustained caregiver relationships in a smaller setting. The notable caveat is that administrative clarity and reliability can be uneven, and that some reviews raise legitimate concerns about communication, follow-through, and cleanliness. If the goal is a home-like environment where residents are treated with genuine kindness and therapy-oriented care is strong, McCrea Manor deserves serious consideration. If, however, unwavering administrative accountability and consistently seamless operations are non-negotiable, avenues with stronger, more uniform oversight may be worth pursuing.

Physicians

• Alliance Urology (0.2 miles)
• Cancer Care Center (0.2 miles)
• Alliance Aultworks Occupational Medicine (1.1 miles)
• Alliance Audiology (1.1 miles)
• Dr William Eichner's Office (1.8 miles)
• Cleveland Clinic Mercy Hospital Health Center (1.9 miles)
• Carnation Clinic (2 miles)

Hospitals

• Surgery Alliance (0.2 miles)
• Immediate Medical Services (1.1 miles)
• Gary D Becker (6.8 miles)

Parks

• Alliance Dog Park (0.7 miles)
• Butler Rodman Park (0.7 miles)
• Silver Park (2.3 miles)
• Metzger Park (8.3 miles)
• Diamond Community Park (10.1 miles)
• Randolph School Park (10.3 miles)
• Hartville Memorial Park (10.9 miles)

Restaurants

• Rey's Route 62 Bar & Grill (0.8 miles)
• Pizza Hut (0.9 miles)
• Burger Hut (2 miles)
• McDonald's (2.4 miles)
• Kinsey's Korner (7.6 miles)
• McDonald's (8.2 miles)
• Grinders Above & Beyond (8.4 miles)

Cafes

• Panera Bread (1 miles)
• Java Town Cade (2.2 miles)
• Starbucks (12.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• Rite Aid (2.1 miles)
• Gromoll Drug Store (6.3 miles)
• Rite Aid (8.5 miles)
• Medicine Shoppe (8.5 miles)
• Discount Drug Mart (10.4 miles)
• CVS Pharmacy (11.1 miles)

Places of Worship

• Christ United Methodist Church (2.1 miles)
• First Christian Church (11.8 miles)
• Bayard United Methodist Church (11.8 miles)
• First Presbyterian Church (12.4 miles)
• Grace United Methodist Church (12.7 miles)
• First Christian Church (12.8 miles)
• True North Church (12.9 miles)