Mccrea Manor

Pros

• The staff at McCrea Manor is amazing and provides great care.
• McCrea Manor treats residents like family, with no one being just a name on the door.
• The staff are caring and the facility is very clean.
• Erika explains the admission process clearly and makes the process smooth.
• Cookies and meals at McCrea Manor are awesome.
• McCrea Manor is wonderful and creates a positive, enjoyable environment for residents.
• Most of the employees diligently care for residents, even under challenging circumstances.
• Families would highly recommend McCrea Manor for a loved one.

Cons

• Krista and most of the Administrative staff are described as uncaring, heartless, and awful.
• The on-staff doctor should lose their license.
• The facility is described as completely inexcusable, negligent, and dangerous to the resident's health.
• The reviewer states they have never witnessed a greater lack of care for the elderly; the grandma was ignored and mistreated.
• The grandmother was left unattended, never checked in on for lunch, and nearly had a stroke from low sugar.
• She was filthy with stuff spilled on her, unable to sit up, and there was no rush to help.
• The front desk receptionist is extremely rude and there was no one around or available when asked.
• The facility is short-staffed, and the receptionist is very rude; some claim many 5-star reviews are from staff.
• If given zero stars, the reviewer would; staff is rude and unhelpful to patients and visitors and not communicative to families.
• Do not send your loved ones here.
• A family member's experience: seven weeks, multiple falls, rarely a nurse visited, after-hours voicemail, lost photos; find another location.

Review

The collection of impressions about McCrea Manor reveals a facility that inspires starkly different experiences among families and loved ones. On one end, there are heartfelt accounts of relief and gratitude: a grandmother being discharged after what residents and families describe as a very positive stay, a transition that felt seamless, and a place where she could regain strength and enjoy thoughtful touches like visits from the building's furry friends. Several families repeatedly express genuine appreciation for the care their loved ones received, noting staff who felt like family and a culture where people are treated with warmth and respect rather than simply as names on a door.

Numerous positive anecdotes center on specific staff members and everyday routines. One reviewer singles out Erika for guiding the admission process with patience and smoothness, while others praise the dining experience - cookies and meals that were described as outstanding - and the overall cleanliness of the facility. A recurring theme is the sense that McCrea Manor can feel like a community, with residents who are not just cared for but considered and valued. Several reviewers emphasize that the facility and its operations feel connected to the broader community, thanking departments like marketing for their outreach and noting that staff routinely go above and beyond to help families navigate the care journey.

There is also a view that improvements have occurred under new leadership. A review from over a year ago mentions a noticeable difference since management changes, calling the shift a "breath of fresh air" and expressing sincere thanks for the ongoing efforts of the team. Some families describe the upper management as responsive and willing to work with them to address concerns, acknowledging that no business is perfect and that there is always room for improvement. The sentiment here is that, while the tone of care can vary, there is momentum toward better processes and a stronger emphasis on resident safety and well-being.

But the portrait isn't uniformly positive. A substantial portion of feedback critiques specific staff members and parts of the administrative operation. Several reviews label certain administrative personnel - including Krista in particular - as uncaring or unhelpful, and there are pointed claims that the on-staff physician should face license-related consequences. Complaints about short-staffing, difficulty reaching staff, and unhelpful front desk experiences recur, with families describing weekends as especially challenging due to voicemail monopolies, outdated boards, and delayed communications about changes in a resident's condition or schedule.

Medical and follow-up concerns are a prominent thread. One review tells of a mother who did not receive a follow-up appointment to remove a catheter and drainage after surgery, describing delays and a lack of accountability from the director of nursing. The allegation is that multiple critical steps - such as timely follow-up appointments and proactive communication with families - were neglected, creating dangerous situations and undermining trust in the facility's ability to manage medical needs. Several accounts express fear that medical issues could be slipping through the cracks, with some families feeling that necessary information and updates were not being conveyed in a timely or adequate way.

There are deeply troubling, firsthand reports of neglect and poor care. A grandmother is described as left unattended at mealtimes, nearly experiencing a stroke due to low blood sugar, and found in a filthy state with spilled substances and poor mobility. The family recounts a lack of timely intervention, rude front desk interactions, and a general sense that responsibility was being deflected rather than owned. Some reviewers recall that staff would minimize or dismiss serious events as "flukes," while others insist that the same patterns continued for extended periods. These stories paint a picture of a facility where patient safety and dignity can be compromised, particularly in high-stress moments.

Amid the criticisms, there is also concern about the integrity of online reviews themselves. Several accounts suggest the presence of retaliatory or inauthentic reviews - some coming from current or former employees or their friends - which some reviewers feel casts doubt on the overall portrayal of McCrea Manor. The mention of such concerns underscores the underlying need for prospective families to conduct thorough, independent visits and to check regulatory records in addition to online feedback. There is an emphasis on looking up state complaints and observing the facility without notice, including weekend visits, to form a well-rounded view rather than relying solely on posted reviews.

Taken together, the reviews present a facility capable of exceptional compassion and personalized care in some cases, tempered by significant concerns about staffing, communication, and consistent accountability in others. Families who praise McCrea Manor often emphasize the human touch - the way caregivers treat residents like family, the warmth of interactions, and the small, meaningful details that brighten daily life. Yet a substantial number of reviews insist that important safeguards - reliable emergency and follow-up care, prompt and respectful communication with families, and a consistently safe, hygienic environment - are not always present. For anyone considering McCrea Manor, the messaging is clear: there can be moments of outstanding care and community, but there are real and persistent concerns that require careful, on-site evaluation, direct conversations with staff, and scrutiny of state and regulatory records to determine whether the facility can meet a loved one's specific needs and expectations.

Physicians

• Alliance Urology (0.2 miles)
• Cancer Care Center (0.2 miles)
• Alliance Aultworks Occupational Medicine (1.1 miles)
• Alliance Audiology (1.1 miles)
• Dr William Eichner's Office (1.8 miles)
• Cleveland Clinic Mercy Hospital Health Center (1.9 miles)
• Carnation Clinic (2 miles)

Hospitals

• Surgery Alliance (0.2 miles)
• Immediate Medical Services (1.1 miles)
• Gary D Becker (6.8 miles)

Parks

• Alliance Dog Park (0.7 miles)
• Butler Rodman Park (0.7 miles)
• Silver Park (2.3 miles)
• Metzger Park (8.3 miles)
• Diamond Community Park (10.1 miles)
• Randolph School Park (10.3 miles)
• Hartville Memorial Park (10.9 miles)

Restaurants

• Rey's Route 62 Bar & Grill (0.8 miles)
• Pizza Hut (0.9 miles)
• Burger Hut (2 miles)
• McDonald's (2.4 miles)
• Kinsey's Korner (7.6 miles)
• McDonald's (8.2 miles)
• Grinders Above & Beyond (8.4 miles)

Cafes

• Panera Bread (1 miles)
• Java Town Cade (2.2 miles)
• Starbucks (12.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• Rite Aid (2.1 miles)
• Gromoll Drug Store (6.3 miles)
• Rite Aid (8.5 miles)
• Medicine Shoppe (8.5 miles)
• Discount Drug Mart (10.4 miles)
• CVS Pharmacy (11.1 miles)

Places of Worship

• Christ United Methodist Church (2.1 miles)
• First Christian Church (11.8 miles)
• Bayard United Methodist Church (11.8 miles)
• First Presbyterian Church (12.4 miles)
• Grace United Methodist Church (12.7 miles)
• First Christian Church (12.8 miles)
• True North Church (12.9 miles)