Canterbury Villa Of Alliance

Pros

• The staff at Canterbury Villa consistently demonstrate genuine care and attentiveness toward each resident, creating a warm and friendly environment.
• Residents enjoy a variety of engaging activities, enriching their daily lives and providing opportunities for socialization.
• The facility is well-maintained, clean, and offers a pleasant atmosphere for both residents and their visitors.
• Many families have experienced positive outcomes from the rehabilitation services provided, helping loved ones regain strength and independence.
• The food served at Canterbury Villa is often described as good, with a nice variety of meals available to suit different tastes.
• Families appreciate the efforts made by evening staff members who go above and beyond to ensure residents' comfort and happiness.
• Visitors frequently mention the welcoming nature of the facility’s coffee shop, which allows families to connect over meals in a relaxed setting.

Cons

• The staff at Canterbury Villa exhibited a lack of competence and left residents unattended, leading to serious concerns about care quality.
• Residents often received substandard meals, such as overcooked hot dogs or meals they disliked, which went unaddressed by the staff.
• There were numerous complaints about poor staffing levels, leaving the available nurses and aides overwhelmed and unable to provide adequate care.
• The facility was criticized for failing to follow specific requests regarding personal care, such as shower schedules and clothing preferences.
• Family members reported feeling frustrated and ignored when attempting to communicate issues or seek assistance from staff.
• Some residents appeared neglected, showing signs of distress or unhygienic conditions during visits from family members.
• Despite high monthly costs for care, families felt that their loved ones were not receiving the attention and support they required in a timely manner.

Review

Canterbury Villa of Alliance has garnered a diverse range of reviews from families who have either placed their loved ones in the facility or have visited. Many commend the staff's attentive care, the cleanliness of the building, and a variety of activities offered to residents. One reviewer highlighted that they appreciated how staff members promptly addressed questions and catered to residents' individual needs, emphasizing the facility’s commitment to ensuring a supportive environment. The layout is described as convenient due to its single floor design with four wings, making navigation easy for residents.

However, amid these compliments lies some critical feedback regarding communication and customer service. A prospective resident's family member experienced rudeness when inquiring about admission details over the phone, causing them to decide against choosing Canterbury Villa for their loved one. This incident underscores an element that many believe should be foundational in any nursing facility: excellent customer service. The concern was not merely limited to one individual's experience; several reviews pointed out that while many staff members are caring and friendly, others displayed indifference or lack of attentiveness during critical moments.

The food served at the facility has received mixed reviews as well. While some found it satisfactory with decent variety, others reported instances where specific dietary preferences were ignored or poorly executed. A particular critique outlined a scenario where a resident was offered unwanted meals repeatedly despite family requests for alternatives. This inconsistency in meal provision raises questions about how dietary restrictions and preferences are managed within the facility—an essential factor for maintaining residents' health and dignity.

When it comes to rehabilitation services, several reviewers praised Canterbury Villa’s rehab program as effective and helpful in facilitating recovery journeys. One family member recounted how their loved one was able to return home after a successful short-term stay focused on strengthening goals. Yet there were starkly contrasting experiences shared by others regarding staffing levels during crucial periods, particularly during shift changes when care seemed insufficient and overworked aides struggled to meet residents’ needs adequately.

Further complicating matters were serious concerns regarding staff availability during emergencies—allegations surfaced surrounding insufficient staffing leading to neglectful situations where patients were left unattended while needing immediate assistance. These complaints included tense encounters where individuals observed distressing scenes involving care recipients left without timely responses from overwhelmed nurses or aides—a situation no family wishes to confront when entrusting their loved ones’ well-being to outside care providers.

Ultimately, while many families felt that Canterbury Villa offers adequate living conditions with various enriching activities designed for engagement among residents, stark contrasts in personal experiences emphasize persistent issues around communication shortcomings and staffing inadequacies affecting overall quality of life for those residing there. As seen through numerous firsthand accounts, potential clients must weigh both positive interactions alongside alarming instances before making decisions about placement within this facility—indicating an urgent need for continual assessment and improvement in operations aimed at providing compassionate care devoid of systemic flaws.

Hospitals

• Immediate Medical Services (0.2 miles)
• Surgery Alliance (1.2 miles)
• Gary D Becker (6.6 miles)

Physicians

• Alliance Aultworks Occupational Medicine (0.2 miles)
• Alliance Urology (1.2 miles)
• Cancer Care Center (1.2 miles)
• Alliance Audiology (1.7 miles)
• Dr William Eichner's Office (2.6 miles)
• Paragon Heart Group (2.7 miles)
• Cleveland Clinic Mercy Hospital Health Center (2.7 miles)

Parks

• Butler Rodman Park (0.5 miles)
• Alliance Dog Park (0.9 miles)
• Silver Park (2.7 miles)
• Metzger Park (7.2 miles)
• Diamond Community Park (9.1 miles)
• Hartville Memorial Park (10.3 miles)
• Randolph School Park (10.4 miles)

Restaurants

• Pizza Hut (0.6 miles)
• Rey's Route 62 Bar & Grill (0.8 miles)
• Burger Hut (3.1 miles)
• McDonald's (3.1 miles)
• McDonald's (7.1 miles)
• Grinders Above & Beyond (7.3 miles)
• Kinsey's Korner (8.2 miles)

Cafes

• Panera Bread (1.4 miles)
• Java Town Cade (3.2 miles)
• Starbucks (11.2 miles)
• Starbucks (13.1 miles)

Pharmacies

• Walgreens (2.6 miles)
• Rite Aid (2.9 miles)
• Gromoll Drug Store (7.2 miles)
• Rite Aid (7.4 miles)
• Medicine Shoppe (7.4 miles)
• Discount Drug Mart (9.4 miles)
• CVS Pharmacy (10.6 miles)

Places of Worship

• Christ United Methodist Church (3.1 miles)
• First Christian Church (10.8 miles)
• Bayard United Methodist Church (11.5 miles)
• Grace United Methodist Church (11.7 miles)
• First Presbyterian Church (12 miles)
• First Christian Church (12.3 miles)
• True North Church (12.5 miles)