Hickory Ridge Nursing & Rehabilitation Center
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721 Hickory Street, Akron, OH 44303
For more information about senior living options: (844) 490-3973
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Hickory Ridge was very nice and caring. Alley did a wonderful job giving me a shower and meals. All the nurses were very nice, especially Suzie, Cindy, and Ruth. Everything at Phoenix of Fairlawn was great; the staff were attentive and the resident was up, dressed, clean, and fed daily. The building at Phoenix was kept in good shape, and the updates to the family were frequent. After moving to Phoenix, she stopped declining and started improving, and is now doing well.
They describe Hickory Ridge as absolutely horrible and advise others not to go there. They report call bells were frequently unanswered and staff were slow to respond. They claim residents were left soaking wet and inadequately cleaned. They say shared bathrooms were never clean and meals were left uneaten or not provided. They accuse staff of being annoyed by basic requests and often on their phones. They note a strong odor and filthy conditions, with beds on the floor indicating poor upkeep.From the many experiences shared about Hickory Ridge and the competing care at Phoenix of Fairlawn, a troubling pattern emerges. Families describe vastly different levels of care, attention, and communication, with Hickory Ridge repeatedly portrayed as a place where neglect and poor oversight are common, and Phoenix repeatedly shown as a place where residents receive timely assistance, clean surroundings, and proactive medical management. Amid the strong opinions, a few voices do acknowledge moments of genuine kindness from certain staff at Hickory Ridge, but even those passages feel overshadowed by broader concerns about safety, dignity, and basic everyday care.
One of the most forceful accounts describes a resident whose abuse and neglect appeared systemic rather than isolated. The reviewer alleges favoritism among staff that translates into overlooked abuse, with a resident who had black eyes and had become unable to feed themselves. They describe a scene of passivity: curtains closed to mask the smell of meals going uneaten for hours, and a general atmosphere of indifference once concerns were raised. Reporting abuse allegedly made the resident a problem, not the abuse, and the reviewer blames an entrenched culture where paperwork, accountability, and proper supervision are skirted. The complaints extend to scheduling and human resources, which are described as unprofessional and unstable, with frequent turnover that further erodes continuity of care. The warning at the end is stark: avoid this facility for both employment and for loved ones.
In stark contrast, one short but heartfelt note offers a rare bright spot: Hickory Ridge was described as "very nice and caring" by a visitor who singled out specific staff and teammates who did showering, meals, and daily care. Alley received special praise for giving a shower and helping with meals, and nurses Suzie, Cindy, and Ruth were named as particularly kind. The reviewer even mentions becoming friends with residents like Bessie and a housekeeper named Erin, along with therapists Frank and others. The message here is not that Hickory Ridge is flawless, but that there are individuals there who provide meaningful, compassionate care and form supportive relationships with both residents and their families.
Another voice, equally emphatic, turns the table with a chilling narrative focused on a grandmother with dementia who deteriorated after a fall and a med reaction. The call bell reportedly never reached the resident in time, and the family found her soaking wet, unclean, and left to fend for herself during meals. A shared bathroom was described as dirty, with simple but essential tasks like getting the patient up to eat repeatedly unaccomplished. The reviewer recounts frustration at persistent miscommunications and delays in updating families about infections and overall progress. They describe a slow, disorganized transfer process out of Hickory Ridge, blaming the facility for resistance to moving patients and for a lack of proactive planning. The comparison to Phoenix is explicit: once moved, the grandmother's condition improved, and the family felt the prior care divisions were responsible for the decline.
That comparison to Phoenix of Fairlawn surfaces again in later accounts, where the new facility is portrayed as a comprehensive upgrade in care. The move is described as a turning point: staff at Phoenix are attentive, the building is clean, and medications are tracked with greater rigor. Family members report seeing their loved ones dressed, fed, and engaged with a plan for recovery. Communication with the family is frequent and clear, and the facility's atmosphere is described as supportive and hopeful - almost as if the environment itself fosters better outcomes. The reviewer emphasizes the absence of the issues they faced at Hickory Ridge, noting fast responses to needs and a team approach to evaluating and planning for discharge or return home.
The negative depictions of Hickory Ridge do not end there. A lengthy account paints the entrance as deceptive - looking decent while the interior holds a starkly different reality. The writer describes the smell, a lack of basic care, and residents who were unclothed or begging for food. Call buttons were out of reach, response times were slow, and staff were often engaged in conversations on their phones or otherwise distracted. The reviewer cites authorities visiting and uncovering violations and even an infectious outbreak, expressing concern that these conditions were not isolated incidents but indicative of a broader pattern. The tone is urgent and admonitory: look into the facility thoroughly, as the conditions described point to deep systemic issues.
Another caregiver's testimony centers on a father-in-law who was treated as if his life and comfort were secondary to money. Call bells reportedly went unanswered for long stretches, nurses were described as yelling at patients, and the overall dignity of residents was called into question. The reviewer warns against relying on this facility, emphasizing the emotional and physical toll of neglectful care. Yet another deeply critical account details repeated failures: the family had to intervene to check legs, apply compression socks, and change clothes because staff rarely did so. Food would arrive on shirts and remain uneaten, call lights went unanswered for extended periods, and staff appeared distracted or unavailable - freeing the conclusion that this facility was not suitable for loved ones needing consistent, respectful care.
Taken together, these reviews sketch a landscape in which two facilities located in the same area represent almost opposite ends of the care spectrum. Hickory Ridge is portrayed as a place where neglect, poor communication, and insufficient oversight can lead to serious harm and distress for residents and their families. The stories emphasize the fear of retaliation for speaking up, inconsistent staffing, and gaps in essential care tasks - from feeding and dressing to basic hygiene and timely response to emergencies. The collective message is a warning to prospective families: conduct thorough due diligence, observe the facility closely, and consider alternative options before placing a loved one in this environment. The strong call to action is clear - protect your family by seeking care where staff demonstrate consistent empathy, reliability, and transparent communication.
Phoenix of Fairlawn, in contrast, is depicted as a beacon amid this chorus of concern. The accounts describe tangible improvements in medical oversight, daily routines, and daily living conditions. Families speak of attentive staff who are proactive about getting meals, managing medications, and keeping residents clean and dressed. They describe an environment with better communication, regular updates, and a collaborative approach to planning for discharge, home care, or ongoing treatment. The difference between the two facilities is not just about amenities or staffing levels; it is about the quality of human connection, the responsiveness to the needs of aging or ill residents, and the dignity afforded to people in vulnerable moments.
Ultimately, the narratives illustrate a powerful reminder: the care a loved one receives hinges on many factors, including staff consistency, organizational culture, and rigorous oversight. While one facility is accused of enabling neglect and even exposing residents to unsafe conditions, another is praised for its compassionate care, transparent communication, and a patient-centered approach. For families facing decisions about long-term care, these voices underscore the importance of touring facilities, asking pointed questions about staffing, response times, infection control, and how problems are handled when concerns are raised. They also highlight the value of identifying staff members who consistently demonstrate respect and dedication, as their presence can be a crucial buffer against the broader systemic issues that the more critical accounts describe.
170 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hickory Ridge Nursing & Rehabilitation Center is an assisted living community located in Akron, OH. Our center offers a variety of amenities to ensure the comfort and well-being of our residents. We have a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Our community operates transportation services for easy access to nearby locations.
For those who enjoy using technology, we have a computer center with high-speed internet access. Residents can gather in our dining room for delicious meals prepared and served restaurant-style. The fitness room is available for those who want to stay active, and our gaming room provides a fun space for socializing and recreation.
Outdoor enthusiasts can relax in our beautiful garden or utilize the outdoor space for activities. Housekeeping services are provided to maintain cleanliness, and private bathrooms offer convenience and privacy. Residents can make use of the small library or take advantage of the telephone and Wi-Fi facilities.
We offer 24-hour call systems to ensure the safety of our residents, along with round-the-clock supervision. Our trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We understand specific dietary needs, including diabetes diets and special dietary restrictions. Medication management is also provided.
To promote mental wellness, we offer a program designed to support emotional health. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. Additionally, our wellness center caters to the overall health needs of our residents.
Our community also benefits from nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. We strive to provide a welcoming atmosphere where residents can enjoy various activities such as fitness programs, planned day trips organized by concierge services, resident-run activities, and scheduled daily activities.
At Hickory Ridge Nursing & Rehabilitation Center in Akron, OH, we prioritize providing exceptional care services while ensuring that residents are able to lead fulfilling and active lives.
Hickory Ridge Nursing & Rehabilitation Center is located at 721 Hickory Street, Akron, OH 44303 in Summit County, Ohio
Hickory Ridge Nursing & Rehabilitation Center on seniors.fyi includes 8 photos including images showing interior, television, building, landscaping, bedroom, rehabilitation, exercise equipment, clouds, and more.
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Interior
Decor
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Television
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