Legacy Home Health Care Agency, LLC

Pros

• The staff are friendly.

Cons

• They lost the uncle for a week.
• They moved him and couldn't tell us where he was for over a week.
• There was no phone contact or notification.
• They couldn't even locate him when contacted.
• They allegedly stole a $9,000 check from his long-term care insurance designated for a funeral home.
• They took the check and had him sign it over without him knowing what he was doing.
• They deposited it into their bank account.
• It took weeks to claw back an agreement to pay for funeral costs, which would be far less than $9,000.
• He hasn't had a shower since he got there four months ago.

Review

The account begins with a troubling sense of being left in the dark during a family member's difficult time. The reviewer describes losing track of their uncle for an entire week while he was in the care of a facility. They were told that staff needed to "wax the floors in his room," but what followed was a lack of clear information about his whereabouts. The family says they were not told where he was, and when they tried to reach him by phone, there was no contact or notification at all. This absence of communication left relatives feeling anxious and disconnected from his care during a critical period.

What intensifies the concern is the assertion that the staff moved the uncle around without informing the family. The reviewer notes that even when they called to speak with him, the person they were looking for could not be located. The implication is that the facility's internal handling of the situation and the family's ability to stay informed about his safety and whereabouts were severely mishandled, contributing to a sense of abandonment and confusion during a vulnerable time.

A central and highly troubling part of the narrative involves accusations of financial exploitation. The reviewer claims that a $9,000 check from the uncle's long-term care insurance, designated for funeral costs, was stolen. According to the account, staff members had the uncle sign over the check without the family fully understanding what was happening, and the funds were deposited into the staff's own bank account. These are serious allegations of theft and misuse of funds intended for funeral expenses, and they are described as something the family only began to reverse after "weeks" of effort.

Following this alleged misappropriation, the reviewer says it took an extended period to secure an "agreement" that the facility would cover funeral costs, though the amount promised would be far less than the $9,000 that disappeared. The language suggests that the resolution was insufficient and delayed, leaving the family with ongoing concerns about proper disbursement of funds and accountability for the actions of those who were supposed to be safeguarding their relative's interests.

Compounding the distress is a blunt assessment of the uncle's care and personal hygiene requirements. The reviewer states plainly that they do not believe he has had a shower since arriving at the facility four months earlier. This line underscores a perception of neglect and inadequate daily care, painting a picture of a resident whose basic needs may not be consistently addressed. The combination of communication failures, possible financial exploitation, and neglect contributes to a deep sense of mistrust toward the facility and its operations.

Towards the end, the reviewer offers a brief, somewhat paradoxical note: "Ok Friendly staff." This juxtaposition hints at a mixed experience. While some staff may come across as friendly, the narrative overall is dominated by concerns about safety, transparency, and the handling of both the person in their care and the family's trust. The contrast between a sense of courtesy from individuals and a broader impression of mismanagement leaves readers with a conflicted view of the facility's culture and practices.

Taken together, the account portrays a troubling scenario in which a family member's wellbeing, finances, and dignity appear to have been compromised. The writer emphasizes a lack of timely communication, questionable handling of the uncle's movements and location, alleged theft of funds intended for funeral arrangements, an unsatisfactory resolution to those financial concerns, and ongoing questions about basic care and hygiene. The overall impression is one of significant distress, prompting calls for greater accountability, stronger safeguards, and more transparent, proactive communication from the care facility.

Restaurants

• Frank's Place On Market (0.6 miles)
• Jilly's Music Room (1.4 miles)
• McDonald's (1.8 miles)
• The Game Grill & Bar (1.8 miles)
• Swenson's Drive In Restaurants (1.9 miles)
• Spaghetti Warehouse (2 miles)
• Swenson's Drive In Restaurants (2.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Marc's Stores (3.1 miles)

Cafes

• Nervous Dog Coffee Bar (1.6 miles)
• Molly Brown Cafe (2.4 miles)
• Biggby Coffee (2.9 miles)
• Starbucks (3.1 miles)
• Cafe Arnone (4 miles)
• Starbucks (5.9 miles)
• Nervous Dog Coffee Bar (6.2 miles)

Physicians

• Akron General Hematology & Oncology (1.6 miles)
• Internal Medicine Center of Akron (1.7 miles)
• Pediatrics of Akron (1.7 miles)
• Omar S Zmeili, MD (2.4 miles)
• Spi Gyn Onc (2.4 miles)
• Health Care Center Physicians (2.5 miles)
• Digestive Health Center (2.7 miles)

Hospitals

• Akron Children's Hospital (1.7 miles)
• Summa Akron City Hospital (2.4 miles)
• Summa Western Reserve Hospital (2.5 miles)

Parks

• Summit Lake Park (3 miles)
• Mountain Bike Area (3.4 miles)
• Galt Park (4.5 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (3.7 miles)

Places of Worship

• Grace Church (5.7 miles)
• Holy Family Catholic Parish Stow Ohio (6.1 miles)