Chapel Hill Towers in Akron, OH

Pros

• Regina is friendly, helpful, and straightforward, helping tenants move in quickly.
• Lincoln is professional and welcoming, making new tenants feel safe and valued.
• Shelly is an incredible manager who has made the community welcoming.
• The staff are friendly and responsive, and tenants feel heard.
• The grounds are beautiful and park-like, contributing to a pleasant living environment.
• The complex is bright and clean with nice, new appliances.
• The location is convenient, close to stores and restaurants.
• It is pet-friendly and features a dog park.
• There are community events like Bingo and a doggie run that residents enjoy.
• Summit Ridge is described as a great value with affordable rent for the space and quality.

Cons

• They claim there is no water due to non-payment, insisting the shutoff is a lie and that Millennia hasn’t paid the water bill in months.
• They allege corporate management harasses tenants over rent and then doesn’t pay the building’s bills.
• They describe yellow leakage from ceilings and walls in the bathroom as a persistent issue.
• They say the trash rooms, stairwells, and hallway carpets are filthy and never properly cleaned.
• They note advertised amenities like fire pits and community rooms are nonfunctional or never reopened since Covid.
• They report ongoing maintenance neglect: broken tiles, major staining, dead lights, and at least one elevator always being out of service.
• They recount extended periods without hot water, with only a small rent credit afterward.
• They characterize the property as a slum under current management and strongly advise avoiding it.
• They report pervasive pests and mold, including roaches, bed bugs, and black mold.
• They describe unsafe, poorly lit parking lots with frequent car break-ins and little security.
• They criticize management as rude, unprofessional, and unresponsive.
• They claim the security deposit is never returned and accuse the company of scams.

Review

Chapel Hill Towers is best suited for independent seniors who prize location and affordability and are comfortable managing an aging, imperfect building. For families evaluating assisted living, this community should be approached as a low-cost housing option rather than a care-enabled environment. It works only for residents who can function largely on their own, tolerate intermittent utility reliability, and accept ongoing maintenance quirks as part of the deal. The realities documented in resident feedback make it clear this is not a setting where on-site care, proactive health monitoring, or robust safety oversight are guaranteed. For anyone who needs regular assistance, memory care, or constant supervision, alternatives with licensed caregiving and 24/7 staff presence are far more appropriate.

Those weighing Chapel Hill Towers against genuine assisted living should explicitly consider alternatives that provide real care infrastructure. The reviews reveal chronic gaps in essential services: unreliable heat, inconsistent hot water, and frequent outages that compromise comfort and safety, especially in cold weather. Pest infestations, mold concerns, and aging plumbing compound the risk for residents with respiratory issues or mobility challenges. Security and safety gaps, dim parking areas, broken elevators, and reports of theft or confrontations, underscore why a care-driven community with monitored entrances, emergency call systems, and regular wellness checks is likely a better fit for someone who may need help with daily tasks or who is vulnerable to environmental hazards.

The most persuasive pros in favor of Chapel Hill Towers are largely related to location and everyday convenience, but their impact is uneven against the significant cons. Several reviews praise proximity to shopping, dining, and transit, along with floors that offer on-site conveniences like washers or a dishwasher in some units and a sense of community activity when programs run. A few staff members and leasing agents stand out for responsiveness and courtesy, and for households that can navigate independent living, these positive interactions matter. Yet these strengths pale beside the routine failures: water and heat interruptions, long delays in addressing leaks or clogs, and pervasive pest problems that disrupt daily life. The contrast between attractive marketing and ongoing maintenance chaos makes the practical decision clear: location and occasional kindness from staff cannot compensate for ongoing infrastructure instability and safety concerns.

The core tension is that the pros do not meaningfully offset the main drawbacks for seniors who may eventually need help. A dependable heat and hot water supply, clean hallways, and a pest-free environment are non-negotiable for long-term comfort and health. Chapel Hill Towers struggles on all fronts there, with repeated complaints of cold apartments in winter, backlogged repairs, and odors or cleanliness issues in common areas. Elevators frequently malfunction, which is not a trivial matter for residents with mobility issues or physical therapy needs. Parking and lighting problems create real safety risks for nighttime coming and going. Even when leases look attractive on paper, the lived experience in many units feels unstable, with reports of lost or mishandled payments, disputed deposits, and an office culture that some residents describe as dismissive or unresponsive. In a decision-focused lens, these red flags are not easily survivable for a household counting on predictable utility service and respectful, proactive management.

For families considering a transition into senior living, a practical playbook emerges. Visit multiple times at different hours to gauge maintenance responsiveness and resident sentiment. Request current pest-control and mold remediation records, and insist on a written service calendar that proves ongoing attention to elevators, plumbing, and hall cleanliness. Probe management about plans for stabilizing heat and water, and ask for concrete timelines and compensation credits if outages recur. Speak with several residents about how quickly issues are resolved and whether the front office follows through on promises. If guardianship or caregiving needs are looming, require assurances of emergency response protocols and on-site staff availability. In short, Chapel Hill Towers demands a careful, risk-aware evaluation rather than a cursory look.

Ultimately, Chapel Hill Towers should be viewed as a last-resort option for prospective residents who must balance extreme budget constraints with acceptance of significant maintenance and safety risks. For families whose priority is genuine assisted living with licensed caregivers, daily check-ins, and proactive health support, stronger candidates exist in Akron and surrounding communities. The reality is clear: the lure of a low rent and a central location cannot erase chronic failures in basic services, infestation control, and safe operation. If the goal is a care-enabled environment that preserves independence while delivering reliable support, alternatives with transparent processes, verified safety records, and dedicated on-site care are advisable. For those determined to pursue Chapel Hill Towers, proceed with disciplined due diligence, written guarantees, and a clear exit plan that protects the senior’s health, dignity, and financial stability.

Pharmacies

• Marc's Stores (0.4 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Discount Drug Mart (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)

Restaurants

• Applebee's (0.5 miles)
• Chick-Fil-A (0.5 miles)
• Taco Bell (0.6 miles)
• Burger King (0.6 miles)
• O'Charley's Restaurant + Bar (0.7 miles)
• Raising Cane's Chicken Fingers (0.7 miles)
• Swenson's Drive In Restaurants (1.1 miles)

Cafes

• Starbucks (0.6 miles)
• Molly Brown Cafe (2.2 miles)
• Starbucks (4.6 miles)
• Nervous Dog Coffee Bar (4.7 miles)
• Nervous Dog Coffee Bar (4.9 miles)
• Biggby Coffee (5.9 miles)

Parks

• Galt Park (1.5 miles)
• Mountain Bike Area (4.7 miles)
• Summit Lake Park (5.1 miles)

Physicians

• Health Care Center Physicians (2.3 miles)
• Omar S Zmeili, MD (2.6 miles)
• Spi Gyn Onc (2.7 miles)
• Internal Medicine Specialists (3.2 miles)
• Pediatrics of Akron (3.5 miles)
• Akron General Arthritis And Rheumatolgy (3.6 miles)
• Davis Eye Center (3.6 miles)

Hospitals

• Summa Western Reserve Hospital (2.4 miles)
• Summa Akron City Hospital (2.6 miles)
• Akron Children's Hospital (3.6 miles)
• Robinson Memorial Hospital (6.5 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (3.2 miles)

Places of Worship

• Holy Family Catholic Parish Stow Ohio (3.5 miles)