Overall Review of Akron Healthcare
common
15 reviews mention this
Nursing staff care gets mixed notes
Many residents and families describe staff who are attentive and caring.
A number of reviews describe nursing staff and therapists as kind, responsive, and willing to help, with examples like staff answering questions, checking in daily, and jumping in beyond their job. Some reviewers also point to communication and personal relationships—front desk and care staff who get to know residents as individuals. At the same time, other reviews raise serious concerns about neglect, unsafe care, and lack of medication, so the experience isn’t consistent across reviews.
common
6 reviews mention this
Dining stands out for salads
Meals are a frequent topic, including praise for fresh salads.
Several reviews mention food quality positively, including home-cooking style meals and salads described as fresh or made to order. Other reviews are much more critical, citing small meal portions, unidentifiable food, or complaints that food wasn’t adequately provided. The community does offer restaurant-style dining and diet-focused service options in diabetes and special diets, which aligns with how often meals come up in resident and family comments.
caveat
8 reviews mention this
Cleanliness concerns appear often
Cleanliness problems are described in multiple reviews.
Some reviews say the facility is clean and smells good, but more often there are strong negative comments about odor and overall condition. Multiple reviewers mention infestations or pests, including bed bugs and a maggot sighting, along with complaints about dirty rooms and housekeeping. With this split, readers should expect cleanliness to be a debated point across experiences.
caveat
9 reviews mention this
Phone and call follow-through issues
Several reviewers report difficulty reaching the facility by phone.
A recurring complaint is that staff don’t answer the phone or that calls go unanswered, get redirected, or end without help. Other reviews mention limited follow-through when families are trying to get information, including problems contacting an activities director or getting timely assistance during urgent situations. There are also comments from families who describe frustration with how requests and questions are handled once contact is made.
caveat
9 reviews mention this
Safety and care consistency raised
Some reviews describe serious lapses in day-to-day care.
While some families praise thoughtful, personal care, multiple reviews describe what they see as neglect or unsafe handling—such as residents not receiving needed help, not getting medication, or not being checked after calls for assistance. There are also detailed safety concerns, including repeated falls and disagreements about whether records were kept. At least one reviewer also describes dissatisfaction with how therapy and medications were managed during a stay.
caveat
2 reviews mention this
TV and internet access complaints
Some families report TV access outages during stays.
Two reviews describe televisions being off or without cable for extended periods, creating a lack of entertainment and contact with the outside world. One reviewer ties the problem to a prolonged outage and describes taking additional steps to get TV working. Although the community lists high-speed internet and in-room TV options, these comments suggest access may not always be reliable in practice.
common
3 reviews mention this
Activities show up in reviews
Activities and community outings are mentioned by reviewers.
A few reviews highlight community life through activities such as Halloween parties, where families say both residents and children enjoyed the event. Other comments mention day-to-day perks and routines that support time out of the room. There are also complaints about reaching the activities director by phone, indicating that day-of coordination and accessibility can vary.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
117 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (14 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Friendly, attentive staff; strong sense of community with engaging activities and clean facilities.
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