1211 West Market Street, Akron, OH 44313
For more information about senior living options: (844) 490-3973
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Residents love it here and consider it a great place to live. The facility has improved, is clean, and smells good. The staff are super friendly. The management is responsive to resident requests and concerns. Nursing staff are attentive. The food is good and tastes like home cooking, with fresh salads. Miss Gail at the front desk is an amazing ambassador and comfort to residents and families.
The facility has bed bugs and does not inform residents, leaving them sitting in urine and feces for hours. The staff are unresponsive and frequently do not answer calls, making it hard for families to reach them. Admissions are mishandled, with patients placed in rooms without proper explanation and subjected to unwanted treatment. The care is severely lacking, with no medications given and basic needs ignored. The food is described as inedible or of poor quality. The facility is dirty and poorly maintained, with housekeeping neglect. Management and staff are often described as rude, incompetent, or indifferent. The front desk receptionist is rude and disrespectful and many feel they should be fired. There are alarming claims of overdoses occurring at the facility. Resident amenities, like television service, are unreliable or unavailable due to billing or maintenance issues. Residents develop bedsores due to neglect and insufficient care. The overall environment is described as a joke or should be shut down by some reviewers.The collection of reviews paints a complex picture of senior care in the West Akron area, with experiences ranging from heartfelt appreciation to alarming accusations. On balance, several residents and family members commend the facilities for friendly, compassionate staff and meaningful moments of connection, even as other reviewers raise serious concerns about safety, communication, and quality of care. The stories touch on Highland Square Rehabilitation and Nursing, Highland Nursing Center, and Ayden, illustrating how the same placement can feel like a welcoming home to some and a troubling experience to others.
Many notes highlight positive interactions with staff and residents. Reviewers frequently mention that the nurses and aides are kind, attentive, and willing to go above and beyond to support residents. One person describes a "wonderful experience" with a team ethos: staff work together to help residents as needed, and the environment feels collaborative. There are praises for a homey atmosphere in meals and surroundings - comments about meals that taste like home cooking, salads prepared fresh, and a general sense that the care team is considerate and personable. The ability to step out for a smoke break, access vending machines, and enjoy a comfortable room also gets singled out as pluses in some reviews, contributing to a sense of normalcy and dignity for residents.
Other reviews underscore improvements that some facilities have achieved. In particular, Highland Square Rehabilitation and Nursing is noted by several reviewers as having become cleaner and more pleasant, with a fresh smell and a friendly, responsive staff. Family members appreciate management's attentiveness to resident requests and concerns, indicating that the leadership at times listens and acts on feedback. For families, these elements - cleanliness, approachable management, and staff who seem genuinely invested in residents - create a sense of trust and reassurance amid the challenges of long-term care.
However, the picture is far from uniformly positive. A number of reviewers recount serious grievances about safety, cleanliness, and care quality. Allegations of bed bugs, residents sitting in urine or feces for hours, and overall neglect are cited by some, accompanied by criticism that timely communication and transparency are lacking. Phrases like "complete DUMP here," "disgustingly dirty," and "jail house food" appear in several posts, reflecting experiences where basic standards of care or patient dignity were perceived to be unmet. There are accounts of inadequate med administration, missing or inappropriate treatments, and distressing claims about staff anxiety or indifference under pressure. In some cases, reviewers even urge closure or shutdown, arguing that the facility fails to meet essential standards of safety and treatment.
Communication issues also recur. Several reviewers describe difficulty reaching the facility by phone, frequent call transfers, or being repeatedly misrouted. One family expresses frustration over an emergency situation where it took 45 minutes to reach someone, while others note rude or dismissive receptionists. There are mentions of a persistent problem with being told to wait or not receiving straight answers about care plans, schedules, or services. Some reviewers specifically criticize the lack of information about meals and nutrition, and others point to inconsistent follow-through on inquiries, leaves, and visits.
The Ayden facility appears to reflect the same duality. On the negative side, there are complaints about a lengthy cable outage impacting residents who rely on television for connection and entertainment, as well as concerns about staff responsiveness to needs such as meals and room setup. One reviewer describes a period of weeks with no cable, leaving a mother who cannot read or leave her room with limited engagement and social contact. On the positive side, other reviews highlight dedicated, thoughtful care from individual staff members and emphasize personal relationships with residents. A particular commendation goes to Miss Gail at the front desk, described as an "ambassador" and a steady point of comfort and liaison for families. Across the Ayden reviews, families express gratitude for personalized care, including moments of connection through video chats during the pandemic, underscoring the importance of human connection even amid logistical frustrations.
Taken together, the reviews reveal a spectrum of experiences that can vary by facility, unit, and individual staff members. Several residents and families clearly value the warmth, attentiveness, and perceived dedication of caregivers, and they notice improvements over time in cleanliness and responsiveness. At the same time, other reviewers raise urgent concerns about safety, nutrition, medication management, infection control, and communication that would understandably alarm families seeking dependable care for their loved ones. The common thread across these narratives is a call for accountability, clearer communication, and sustained attention to both the physical environment and the day-to-day care that residents rely on. For anyone considering these facilities, the reviews suggest weighing the consistently praised elements - kind staff, personalized attention, and improvements in atmosphere - against the more troubling reports about neglect, safety lapses, and poor responsiveness, and seeking out up-to-date inspections, tour opportunities, and direct conversations with leadership to form a complete picture.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Akron Healthcare is an assisted living community located in Akron, OH. We offer a wide range of amenities to ensure our residents have a comfortable and enjoyable living experience. Our community features a beauty salon, cable or satellite TV, community operated transportation, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination assistance, outdoor space, private bathrooms, restaurant-style dining, a small library, telephone access, transportation arrangement for non-medical needs as well as transportation to doctors appointments. We also provide a wellness center with various services and Wi-Fi and high-speed internet access throughout the premises.
In terms of care services provided at Akron Healthcare, we offer 24-hour call system and supervision to ensure the safety and wellbeing of our residents. Our staff provides assistance with activities of daily living such as bathing and dressing. We also cater to specific dietary needs including diabetes diets and special dietary restrictions. Medication management is available for those in need along with a mental wellness program.
Our dining options are tailored to meet the special dietary restrictions of our residents. We understand the importance of nutrition and strive to provide delicious meals that meet individual needs.
We believe in creating an engaging environment for our residents by offering various activities and programs. These include concierge services to assist with daily tasks, fitness programs to promote physical wellbeing, planned day trips for socialization opportunities outside the community, resident-run activities allowing individuals to take charge of their own entertainment options and scheduled daily activities for those who enjoy structure and routine.
Akron Healthcare is conveniently located near several amenities including five cafes nearby for residents looking for casual dining options outside the community. There are also two parks nearby providing opportunities for outdoor recreation and relaxation. For medical needs, there are 17 pharmacies and 15 physicians in close proximity to our community. Additionally, there are 27 restaurants nearby offering diverse culinary choices for individuals who prefer eating out occasionally. For spiritual needs, a place of worship is conveniently located nearby. There is also a theater for those interested in cultural and entertainment events. Finally, we are situated close to three hospitals to ensure prompt medical attention if needed.
At Akron Healthcare, we are dedicated to providing a comfortable and enriching assisted living experience for our residents.
Akron Healthcare is located at 1211 West Market Street, Akron, OH 44313 in Summit County, Ohio
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