The Oaks - Winston Salem

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  • Interior

    A cozy hair salon setup with styling chairs and mirrors.

  • Outdoors

    A building with a welcoming front porch adorned with a wreath and rocking chairs on a sunny day.

  • Decor

    A cozy living room with comfortable seating and warm lighting.

  • Living Room

    A cozy living room with a blue sofa, coffee table, and fireplace surrounded by shelves.

  • Building

    A small building with a front entrance, surrounded by trees and underneath a clear blue sky.

  • Trees

    A scenic view of a sign for 'The Oaks' surrounded by vibrant flowers and trees.

  • Dining

    A cozy dining area with tables, chairs, and a sofa on hardwood flooring.

  • Landscaping

    A sunny outdoor garden area with benches and lush greenery.

  • Exercise Equipment

    A well-equipped gym with various exercise machines and fitness tools.

The Oaks - Winston Salem

901 Bethesda Road, Winston Salem, NC 27103

For more information about senior living options: (844) 490-3973

2.7 from 87 reviews
5 stars
22
4 stars
15
3 stars
2
2 stars
9
1 stars
39

Skilled Nursing Facility

Overall Review of The Oaks - Winston Salem

Pros

  • pro The Oaks is an incredibly enjoyable place to stay when you can't go directly home after a hospital stay.
  • pro The staff have been so awesome and welcoming.
  • pro The physical therapy/occupational therapy team is absolutely awesome.
  • pro Riley and Noray are an amazing night shift team.
  • pro Serina is amazing and very caring to my mom.
  • pro Maddie, the nighttime nurse, was great with my mom.
  • pro The front desk lady is great.
  • pro The nursing and assistance staff were all wonderful; never did I see a frown or hear grumbling.

Cons

  • pro The reviewer felt the facility was horrible and would have given zero stars.
  • pro The staff were described as inconsiderate, lacking compassion, and without patience.
  • pro The facility was described as extremely incompetent and lazy.
  • pro The sister resident was allegedly unable to do anything for herself and needed help with basic tasks.
  • pro The grandfather's social worker allegedly dodged calls and failed to complete an essential assessment, while the facility billed uninsured self-pay meals.
  • pro Nurses were described as inattentive, and a heart attack response took about an hour.
  • pro A doctor allegedly insulted a patient by calling him a potato in front of the family.
  • pro Residents were said to be left in feces and not fed out of spite, with delayed assistance.
  • pro The facility was described as unprofessional, lacking empathy, and unresponsive.
  • pro Legal action for negligence and calls to shut the place down were reportedly pursued.
  • pro There were alleged medication mix-ups, with another patient's meds given to take home.
  • pro The facility was said to be so negligent that it did not deserve any stars.

Review

The collection of experiences surrounding The Oaks reveals a facility that inspires starkly different opinions. On one end, families describe a place that has truly disappointed or outright harmed loved ones, with accusations of neglect, slow responses, and even inappropriate behavior by staff and doctors. On the other end, there are glowing accounts from patients and families who feel the rehab program is stabilizing, compassionate, and effective, with dedicated therapists and consistently courteous frontline staff. Taken together, the reviews paint a picture of a rehab campus where outcomes appear to depend heavily on individual staff interactions and the particular team assigned to a resident at any given time.

Several reviewers offer pointed complaints about consistency and empathy in care. One family speaks of a sister who is currently in rehab, noting that staff appeared to lack compassion or patience and that she cannot perform basic needs independently. They do give credit to the physical therapy team, praising the time and attention they receive five days a week, but still describe the broader facility as "inconsiderate" and lacking in empathy. Another review raises concerns about the social worker's reliability, alleging a two-week delay in an important assessment and suggesting the facility charged uninsured, self-pay bills for meals while supposedly working to secure coverage elsewhere. The general tone in these accounts is that the care overall is uneven, with competent specialists sometimes offset by inattentive or unresponsive frontline staff.

There are more alarming anecdotes as well. A grandfather's account describes a delayed response to a heart attack by a nurse, taking about an hour for attention and for calling an ambulance. A separate post relays an even more troubling incident where the patient was left in feces for extended periods, with notes of medication mix-ups (other patients' meds being given to take home) and a sense of neglect in basic, urgent needs. One reviewer even recalls a doctor who allegedly called a patient a demeaning name in front of the family. These stories contribute to a pervasive fear about patient safety and respect within parts of the facility.

Other reviews contribute a stark contrast: regretful first impressions that evolve into strong negative feedback about overall reliability and professionalism, including persistent delays when buzzed for help, poor meal quality, and some staff who were described as "inattentive." A particular account mentions a nurse's long response time and a sense that some shifts were loud, disruptive, or not as considerate to sleeping patients. Some reviewers have taken action by considering or pursuing legal avenues and health-board reporting, underscoring the depth of frustration among families who feel their loved ones were poorly treated or endangered.

Yet amid the negative voices, there are equally powerful positive narratives. One reviewer describes The Oaks as "heaven sent" for their mother who had a stroke, especially because other facilities were full or unable to meet her needs. They emphasize highly capable, thoughtful care across disciplines: the nurses, the physical, speech, and occupational therapists, and even the team's consistency in communicating with their mother, who is nonverbal. This account highlights not just clinical expertise but also kindness, praise for staff who were patient, upbeat, and respectful, and a sense of reassurance from the care team that helped the family feel comfortable during a stressful time.

Further praise centers on specific staff members and routines that uplifted the experience. A long-time resident describes multiple stays at The Oaks and credits the overall atmosphere, noting there is no pretense of luxury but plenty of practical support. They consistently highlight the therapy team - naming individuals who made a meaningful difference in regaining strength and independence. The reception from the nursing staff, aides, and even maintenance and cleaning crews is described as uniformly positive: smiles, conversations about personal histories, staff remembering names, clean and comfortable rooms, and an environment where patients feel valued rather than like a burden. There's also appreciation for the administrative side, with clear explanations of insurance coverage and discharge timelines, and for the dietary team - who discuss meals, offer menus, and accommodate preferences.

In addition to praise for the therapy and direct care teams, several families commend the communication and involvement of the staff. The front desk personnel are repeatedly described as helpful and kind, and families report that the caregiving teams coordinate well to address evolving needs. The sense of teamwork across departments - therapy, nursing, dietary, maintenance, and housekeeping - emerges as a recurrent thread in the positive testimonials. One reviewer even notes that the grounds and everyday routines (like timely positioning in bed, daily baths, and bedding changes) are conducted with attentiveness and a focus on patient comfort, to the point that they felt compelled to emphasize the overall happiness and welcoming atmosphere they encountered.

Taken together, these reviews offer a nuanced portrait of The Oaks. For some families, it is a place of high-quality rehab where therapists motivate and empower patients, where nurses and aides deliver compassionate, attentive care, and where administrative and dietary teams contribute to a sense of normalcy and respect during a challenging transition. For others, it is a facility that falls short in core areas like responsiveness, safety, and consistent empathy, with incidents that range from procedural lapses to serious concerns about patient well-being. The overarching takeaway is that The Oaks can be an effective rehab option with dedicated, skilled teams that genuinely improve daily living and recovery, but that the experience is far from uniform and can hinge on individual staff dynamics and the vigilance of families or advocates who are closely involved in a resident's care. If considering this facility, prospective families may want to speak with multiple departments, observe bedside care, and clarify expectations around response times, safety protocols, and the roles of specific therapists and medical staff to better gauge whether this environment will meet their loved one's needs.

Features

Housing

  • 131 resident community capacity 131 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Piedmont Triad International (20 miles away) Piedmont Triad International (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Oaks - Winston Salem in Winston Salem, NC is a vibrant assisted living community offering an array of amenities and care services to cater to the needs of its residents.

The community boasts a range of amenities including a beauty salon, cable or satellite TV, a computer center, and a small library for residents to enjoy. There is also a fitness room and outdoor space available for physical activities and relaxation. The fully furnished apartments feature private bathrooms and kitchenettes, providing residents with the comfort of home.

The dining experience at The Oaks is exceptional with restaurant-style dining offering delicious meals prepared by the professional culinary team. Special dietary restrictions are also accommodated.

Care services provided include 24-hour call system and supervision for round-the-clock peace of mind for residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their medications on time while adhering to any special dietary restrictions they may have.

Residents can engage in various activities offered at The Oaks, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. For those seeking entertainment outside the community, there are several cafes, pharmacies, restaurants, places of worship, theaters nearby as well as physicians and hospitals for medical needs.

With its comprehensive care services, top-notch amenities, and convenient location near numerous establishments and healthcare facilities, The Oaks - Winston Salem provides an enriching assisted living experience tailored to meet the unique needs and preferences of its residents.

Videos

Nearby Places of Interest

Cafes

  • Starbucks (0.5 miles)
  • Starbucks (1.2 miles)
  • Starbucks (2.6 miles)
  • Krankies Coffee (3.2 miles)
  • Panera Bread (18.5 miles)
  • Starbucks (22.2 miles)
  • Starbucks (22.7 miles)

Restaurants

  • McDonald's (0.5 miles)
  • P.F. Chang's China Bistro (0.6 miles)
  • K&W Cafeteria (0.8 miles)
  • Olive Garden (0.9 miles)
  • Chick-Fil-A (1.4 miles)
  • Sonic Drive-In (1.5 miles)
  • Jason's Deli (1.5 miles)

Places of Worship

  • St John's Lutheran School (0.8 miles)
  • Immaculate Heart of Mary Catholic Church (15.8 miles)

Parks

  • Miller Park (0.9 miles)
  • Salem Lake Trail (5.7 miles)
  • Union Cross Park (9 miles)

Physicians

  • O'connor John J Cpo (1.1 miles)
  • Urology Partners (1.1 miles)
  • Brookview Hills Internal Medicine (1.2 miles)
  • Center For Clinical Research (1.2 miles)
  • Cumadin Clinic (1.2 miles)
  • Nephrology Associates (1.2 miles)
  • Wake Forest Baptist Health - Internal Medicine - Highland Oaks (1.3 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • CVS Revco D.S. (1.4 miles)
  • Walgreens (1.5 miles)
  • South Park Family Pharmacy (3.1 miles)
  • Walgreens (5.8 miles)
  • Walgreens (6.4 miles)
  • Express Scripts Holding Co. (7.3 miles)

Hospitals

  • WFBH Ardmore Tower (1.6 miles)
  • Wake Forest Univ Bapt Med Center (2.4 miles)
  • Bethany Cardiology (18.2 miles)

Theaters

  • AMC Hanes 12 (2.4 miles)
  • Regal Palladium & IMAX (18.9 miles)
  • AMC CLASSIC Greensboro 18 (23.2 miles)

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