Maxim Healthcare

Pros

• The staff are described as caring and the office vibe feels like home.
• Hayley and Tasha are highlighted as fantastic.
• The medical assistants and front-desk staff are friendly, helpful, and welcoming.
• Amber Gold is praised as kind, a great listener, and instrumental in getting a medication approved.
• The owner is credited with professionalism and personally addressing issues.
• Tasha Wilson and Dr. Granada Neil are described as wonderful and supportive, with patients feeling heard.
• The Neil Group is appreciated for not being affiliated with large hospital monopolies, which some view as delivering better care.

Cons

• The Neil Group is described as the worst place, never answers the phone, and has no accessibility for working parents or decent customer service.
• There is phone tag for 11 days and a proposed two-month wait for an appointment, which worsens the person's mental health.
• The facility is called extremely frustrating to work with and not recommended unless someone has abundant patience.
• One child's therapist allegedly brought up demonic spirits during sessions without asking about the family's beliefs.
• The practice sees children bi-weekly with little room for more frequent visits due to high client load.
• Important 504 forms were signed and returned but not filled out, creating safety and paperwork delays.
• Urgency for patient safety is questioned, with responses to urgent messages taking days or not arriving at all.
• Paying copays did not translate into meaningful help with medication changes, and the patient's mental health worsened.
• A reviewer states they were treated like a drug addict and that a psychiatrist was unprofessional.
• The overarching warning: do not go here or send family here due to poor communication, responsiveness, and care.

Review

The Neil Group presents itself in the public eye as a dedicated mental health practice with a mix of staff who genuinely seem to care and a culture that some clients describe as welcoming and homey, while others find it frustrating, disorganized, or even harmful. Across the reviews, you can sense a broad spectrum: from praise for compassionate clinicians and warm introductions to scathing complaints about accessibility, communication, and safety concerns. The result is a complicated portrait of a practice that some families rely on and others would avoid if they had a better option.

Several reviews highlight the positive side of the Neil Group. For some parents and patients, the environment feels supportive and personal. They point to clinicians who go above and beyond in terms of listening, patience, and practical problem-solving. Hayley and Tasha emerge as particularly well-regarded figures - one reviewer describes Hayley as fantastic and notes that her approach resonates with both children and families. Tasha is praised for her energy and demeanor, which many families find engaging and reassuring. In some entries, Amber Gold is singled out as especially caring and capable, with a patient-centered attitude and persistence in advocating for the patient with insurance companies. A reviewer even emphasizes relief at working with a practice that is not tied to the largest health monopolies, which, for them, translates into feeling better care and more attentive service. A small thread of appreciation also appears when the owner responds to issues directly, with one review praising a proactive owner who personally steps in to rectify problems - an act that many clients find both rare and meaningful.

Yet the majority of voices in the mix lean toward the negative, especially around accessibility and administrative responsiveness. A common grievance is the difficulty of getting an appointment or any kind of timely communication. Several reviewers report long waits and frustrating delays: a patient being told two months for an appointment, another facing phone tag that stretches over 11 days, and multiple instances where messages sent through the patient portal go unanswered or are only answered after repeated attempts. For working parents, the scheduling reality often feels untenable, with limited slots and little urgency shown for urgent needs. In one case, a family described the experience as a nightmare tied to slow or non-existent follow-up after referrals, including insurance details not being added to a profile and FMLA paperwork being left unsettled for months due to a policy change that required an appointment to complete forms.

The situation is particularly tense for families with children and for those dealing with serious mental health concerns. Several reviews recount the complexities of managing care for multiple kids, including episodes of self-harm risk, epilepsy, and autism-related challenges. One family describes a ten-year-old who has been hospitalized for safety five times since April, as well as a six-year-old with significant tantrums, and documents roadblocks like delayed paperwork for safety-related modifications at home (such as bedroom doorknobs) and the challenge of obtaining timely 504 accommodations. The bi-weekly scheduling pattern for children is noted as insufficient for families who feel their kids could benefit from more frequent contact. Some reviewers question whether the practice fully prioritizes urgent safety needs, citing delays and a lack of urgency in paperwork and communications that affect day-to-day safety and housing accommodations.

Religious orientation is another nuanced thread in the feedback. A reviewer notes discovering the practice's faith-based nature and expresses disappointment about not sharing that conviction, though they acknowledge that this is a factor they should have researched beforehand. In contrast, a different voice mentions a clinician who inappropriately introduced religious themes - such as demonic spirits in relation to nightmares - without first assessing the family's beliefs. This discrepancy highlights a broader tension: for some families, the spiritual or faith-based flavor of the practice is a non-issue or even a positive alignment, while for others it feels intrusive or misaligned with their personal worldview. The complexity of this issue suggests that patients arrive with diverse expectations about the practice's orientation, and not all experiences align with those expectations.

Communication and accountability appear as recurring themes that color many experiences. Several accounts describe a sense that staff and management could be more responsive, with calls rarely returned promptly, messages through portals going unaddressed, and staff not prioritizing urgent requests. Yet there are counterpoints: a few patients report responsive, empathetic interactions with the owner or certain staff members who take ownership of problems and work to make things right. In some cases, after a problematic start, the care team's actual clinical work earns praise, with patients and families crediting the clinicians for listening, showing care, and delivering effective treatment. A few reviews explicitly separate the clinical quality from the administrative bottlenecks, suggesting a gap between excellent individual clinicians and the system's ability to deliver timely, coordinated support.

Overall, the landscape of experiences at the Neil Group is deeply mixed, reflecting a practice with strong, caring clinicians who can profoundly impact patients' lives, set against a backdrop of administrative friction, scheduling hurdles, and variable responsiveness. For families seeking care, the message across these reviews is nuanced: you may find clinicians who listen, engage thoughtfully with both children and adults, and advocate effectively for coverage and treatment, especially if you encounter staff who understand and address your unique situation. On the other hand, you may also confront slow communications, long wait times, and bureaucratic hurdles that can feel perilously close to unsafe or unsupportive when a patient is in distress, particularly for children with complex needs or adults navigating urgent mental health concerns. The Neil Group clearly has moments of exceptional care and dedication, but it also reveals vulnerabilities in accessibility and coordination that many reviewers urge the practice to address more urgently.

This part of Winston Salem, North Carolina offers a convenient and bustling urban environment with a variety of amenities within close proximity. There are several restaurants ranging from fast food options like Chick-Fil-A and McDonald's to more casual dining experiences at K&W Cafeteria and Olive Garden. Additionally, there are multiple pharmacies nearby for easy access to medication and healthcare needs. For coffee enthusiasts, there are numerous Starbucks locations in the area as well as other cafes such as Krankies Coffee and Panera Bread. Medical services are also easily accessible with several physician offices specializing in internal medicine, nephrology, urology, and more. For entertainment, there are movie theaters like AMC Hanes 12 nearby. Overall, this part of Winston Salem provides a vibrant community with plenty of dining options, healthcare services, and recreational opportunities for seniors looking to live in the area.

Restaurants

• K&W Cafeteria (0.2 miles)
• Olive Garden (0.7 miles)
• Chick-Fil-A (0.7 miles)
• Jason's Deli (0.7 miles)
• McDonald's (0.8 miles)
• TinTin (0.8 miles)
• Cheddar's Scratch Kitchen (1.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Revco D.S. (2.3 miles)
• Walgreens (2.4 miles)
• South Park Family Pharmacy (3.7 miles)
• Walgreens (6 miles)
• Walgreens (7.4 miles)
• Express Scripts Holding Co. (8.2 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.6 miles)
• Krankies Coffee (4.2 miles)
• Panera Bread (19.5 miles)
• Starbucks (23.2 miles)
• Starbucks (23.8 miles)

Physicians

• Nephrology Associates (1.1 miles)
• Cumadin Clinic (1.1 miles)
• Brookview Hills Internal Medicine (1.1 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (1.1 miles)
• Forsyth Endocrine Consultants (1.2 miles)
• Urology Partners (1.2 miles)
• Center For Clinical Research (1.3 miles)

Theaters

• AMC Hanes 12 (1.4 miles)
• Regal Palladium & IMAX (19.8 miles)
• AMC CLASSIC Greensboro 18 (24.2 miles)

Places of Worship

• St John's Lutheran School (1.6 miles)
• Immaculate Heart of Mary Catholic Church (16.7 miles)

Parks

• Miller Park (1.8 miles)
• Salem Lake Trail (6.7 miles)
• Union Cross Park (10 miles)

Hospitals

• WFBH Ardmore Tower (2.5 miles)
• Wake Forest Univ Bapt Med Center (3.3 miles)
• Bethany Cardiology (19.1 miles)