Maxim Healthcare in Winston Salem, NC

Pros

• The staff are a great group of people who work here.
• They treat their work as a calling and genuinely care about clients.
• The vibe of the place makes people feel at home.
• Hayley and Tasha are fantastic clinicians.
• The Neil Group has a warm, friendly, and supportive atmosphere.
• Amber Gold is an incredibly compassionate and skilled clinician.
• Lauren is amazing at answering the phone and helping patients.
• The doctors at The Neil Group genuinely care about their patients.
• The Neil Group literally saved a life and values every individual.

Cons

• They never answer the phone and are very hard to reach.
• They consistently cancel or reschedule appointments at the last minute.
• They delay essential mental health care for months, leaving patients in distress.
• They appear to care more about money than about patient well-being.
• They provide poor, unresponsive customer service and slow follow-up.
• They mismanage medications and refuse timely refill requests.
• The front-desk staff are rude and unprofessional, with little compassion.
• They fail to follow up on referrals and promised contact attempts.
• They create a chaotic, disorganized experience with inconsistent policies.

Review

This community is best suited for families that prioritize deeply personal, in-home care delivered by staff who colleagues describe as genuinely devoted to helping clients improve their lives. When care teams show up with warmth, patience, and a sense of calling, loved ones who need one-on-one attention and flexible, home-based support can experience meaningful relief. It is a fit for families willing to trade some scheduling predictability for access to caregivers who listen closely, tailor strategies, and provide continuity when possible. Those seeking a traditional, consistently staffed assisted-living environment with guaranteed on-site services may find this model struggles to meet that level of reliability.

However, several reviewers warn that the biggest drawback is systemic communication and scheduling. The most persistent complaints center on phone access and timely responses: repeated reports of long holds, missed callbacks, and delays in returning referrals or forms. Appointment wait times are described as lengthy, with some individuals facing months-long delays or repeated rescheduling. Billing and portal processes are another friction point, with accusations of misapplied claims and slow or incomplete documentation. In practice, these operational gaps can negate the best intentions of a compassionate care team and leave families scrambling during crises or moments of heightened need.

Yet the pros do repeatedly surface in the narrative. When staff are available, caregivers come across as attentive, empathetic, and capable of building trust with clients. Several reviewers highlight specific clinicians and team members who demonstrate strong listening skills, practical problem-solving, and a willingness to advocate for patients. In crisis moments, it's noted that leadership or owners sometimes step in to address issues directly, signaling a level of accountability that families appreciate when it occurs. The presence of a home-based care model also enables a more familiar, less institutional environment, which can be a meaningful comfort for clients who value individualized attention over facility-based routines.

The core tension, then, is between high-quality, person-centered care and uneven, at-times frustrating administrative reliability. The care team's compassion and clinical competence can offset many day-to-day frustrations when families can secure prompt communication and consistent access to the right clinicians. But when scheduling, referrals, or medication-management coordination falter, even excellent providers can't fully deliver on the care promise. This mismatch underscores a practical truth: in this setting, outcomes hinge as much on administrative responsiveness as on bedside skill.

For families weighing alternatives, the message is clear. If predictable scheduling, guaranteed on-site coverage, and streamlined access to refills and paperwork are non-negotiable, broader-systems options - such as traditional assisted living communities or larger, well-established home-health networks with documented response times - should be considered. Those who can tolerate occasional administrative hiccups in exchange for deeply caring clinicians, flexible at-home support, and a more intimate care relationship may still find real value here. The decision rests on how much weight is placed on personal warmth and clinical rapport versus operational reliability and frictionless logistics.

In the end, this community earns a candid verdict: it can be a strong match for families prioritizing heartfelt, individualized care delivered at home, with clinicians who truly listen and adapt. But the case for choosing it hinges on accepting occasional scheduling chaos and inconsistent administrative follow-through as trade-offs for access to caring professionals. Prospective families should enter with explicit expectations: request a dedicated care coordinator, secure a primary contact for timely updates, and confirm a concrete plan for referrals, insurance paperwork, and medication management. If those protections aren't feasible, alternatives with steadier scheduling and clearer accountability will likely serve the loved one's needs more reliably.

This part of Winston Salem, North Carolina offers a convenient and bustling urban environment with a variety of amenities within close proximity. There are several restaurants ranging from fast food options like Chick-Fil-A and McDonald's to more casual dining experiences at K&W Cafeteria and Olive Garden. Additionally, there are multiple pharmacies nearby for easy access to medication and healthcare needs. For coffee enthusiasts, there are numerous Starbucks locations in the area as well as other cafes such as Krankies Coffee and Panera Bread. Medical services are also easily accessible with several physician offices specializing in internal medicine, nephrology, urology, and more. For entertainment, there are movie theaters like AMC Hanes 12 nearby. Overall, this part of Winston Salem provides a vibrant community with plenty of dining options, healthcare services, and recreational opportunities for seniors looking to live in the area.

Restaurants

• K&W Cafeteria (0.2 miles)
• Olive Garden (0.7 miles)
• Chick-Fil-A (0.7 miles)
• Jason's Deli (0.7 miles)
• McDonald's (0.8 miles)
• TinTin (0.8 miles)
• Cheddar's Scratch Kitchen (1.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Revco D.S. (2.3 miles)
• Walgreens (2.4 miles)
• South Park Family Pharmacy (3.7 miles)
• Walgreens (6 miles)
• Walgreens (7.4 miles)
• Express Scripts Holding Co. (8.2 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.6 miles)
• Krankies Coffee (4.2 miles)
• Panera Bread (19.5 miles)
• Starbucks (23.2 miles)
• Starbucks (23.8 miles)

Physicians

• Nephrology Associates (1.1 miles)
• Cumadin Clinic (1.1 miles)
• Brookview Hills Internal Medicine (1.1 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (1.1 miles)
• Forsyth Endocrine Consultants (1.2 miles)
• Urology Partners (1.2 miles)
• Center For Clinical Research (1.3 miles)

Theaters

• AMC Hanes 12 (1.4 miles)
• Regal Palladium & IMAX (19.8 miles)
• AMC CLASSIC Greensboro 18 (24.2 miles)

Places of Worship

• St John's Lutheran School (1.6 miles)
• Immaculate Heart of Mary Catholic Church (16.7 miles)

Parks

• Miller Park (1.8 miles)
• Salem Lake Trail (6.7 miles)
• Union Cross Park (10 miles)

Hospitals

• WFBH Ardmore Tower (2.5 miles)
• Wake Forest Univ Bapt Med Center (3.3 miles)
• Bethany Cardiology (19.1 miles)