Right At Home

Pros

• Right at Home is described as a family-like workplace where the team is committed to improving the quality of life for those in their care.
• The staff are praised for integrity, caring, and a willingness to help.
• Caregivers are among the nicest and most trustworthy people, showing thoughtfulness, love, and compassion.
• Ms. Jackie is cited as an amazing, tireless leader guiding a loyal team of aides.
• The scheduling directors are highly professional, polished, and keep families up to date.
• Right at Home caregivers put families' minds at ease, even with dementia care managed from a distance.
• Caregivers are described as loyal and making clients feel like family, with many staying with Right at Home for years.
• Right at Home nurses provide skilled and flexible care that keeps loved ones comfortable and safe at home.
• The service is life-saving, with responsive and flexible care that adapts through every phase.
• Right at Home has delivered excellent work across multiple contracts, demonstrating skill, reliability, and readiness when needed.

Cons

• One reviewer called Right at Home the worst company they had ever experienced, accusing the owner of illegal actions and coercing caregivers to enter a client's home despite the client's denial.
• Another reviewer claimed they were over-billed and pressured by the owner to pay, describing it as unfair business practice and suggesting contacting NC Consumer Protection.
• A reviewer stated that many caregivers sit on their cell phones and do nothing to help the client.
• A reviewer said they would not refer anyone to the agency, claiming they didn't know their heads from a hole in the ground.

Review

Right at Home is portrayed in a broad array of experiences as more than just a care provider. Across reviews, the organization comes through as a community that treats people with respect, compassion, and a steady commitment to the well-being of those it serves. Several voices emphasize a shared mission: to improve quality of life for clients, and to do so in a way that makes both clients and families feel supported, understood, and valued. The tone across many remarks is that of a family-like culture, where staff dedication and a clear sense of purpose are woven into daily work and long-term relationships with clients.

From inside the organization, one staff member describes a personal journey that mirrors the company's broader message. Beginning as a companion, the employee trained to become a personal care assistant and ultimately moved into a recruiter role. This trajectory is celebrated as evidence of a workplace that sees potential in its people and rewards growth and new skill development. The reviewer stresses that professional advancement is recognized and rewarded, and that being part of Right at Home feels like belonging to a family. For this individual, the mission statement - improving the quality of life for those in care - appears not just as a slogan, but as a lived, daily commitment that fosters pride and loyalty to the team.

Care experiences described by families reinforce the sense of a dependable, compassionate network. One account centers on a 97-year-old father who required 24/7 care after a hip fracture. The caregiver team is described as among the nicest and most trustworthy people the reviewer has known, with caregivers who are remembered for their thoughtfulness, love, and compassion. The review highlights longevity among staff, an impressive leadership presence - specifically naming Ms. Jackie - and the powerful impression these caregivers leave, such that some even attend the client's celebration of life. The sentiment is that the care staff didn't just meet basic needs; they became an integral part of the family's experience during a challenging time, and the reviewer encourages others to consider Right at Home for their own loved ones.

Another positive thread comes from a Winston-Salem family, who found Right at Home to be outstanding in the long-term care landscape. The reviewer emphasizes the professionalism and thoroughness of the scheduling directors, who stay on top of changes, ask thoughtful questions, and ensure the loved one's needs are accurately met. For families managing dementia care from afar, the reliability and clear communication of Right at Home's team offer substantial peace of mind. The ability to keep a loved one safely at home, with caregivers who consistently perform well, is framed as a major advantage, underscoring the agency's capacity to support families who want home-based care rather than institutionalization.

Yet, the collection of reviews is not without sharp contrasts. One reviewer offers a starkly negative perspective, labeling Right at Home as the worst company experienced and accusing the owner of illegal behavior related to pressuring caregivers in the face of client denial. The critique also points to caregivers who allegedly spent time on their phones instead of assisting clients, warning others to stay away. This account introduces a forceful reminder that experiences with homecare agencies can vary dramatically and that concerns about management practices and day-to-day caregiver conduct do surface in the marketplace.

Other voices add nuance to the broader picture. A different family describes Right at Home as a lifeline, responsive and flexible as they navigated care for aging parents through multiple phases - from post-surgery recovery to transitioning back home. The reviewer attributes much of their gratitude to the skilled, flexible care provided by Right at Home nurses, which helped ensure their parents' comfort and safety in a familiar home environment. The sentiment is not only relief but genuine appreciation for a team that adapted to changing needs and supported the family through every step.

There are also testimonials that highlight personal connections and trust built with specific staff members. One reviewer notes a strong alliance with Greg and Jackie, who delivered professional and high-quality service over several years. This testimony underscores the importance of consistent, compassionate leadership in adding value to care for a loved one. It's a reminder that, for many families, the relationships formed with caregivers and the stability of those relationships can profoundly influence the overall caregiving experience.

Billing issues appear as a counterpoint in the tapestry of reviews. At least one reviewer describes over-billing and feeling pressed into paying amounts they believed were unfair, recounting heated exchanges with management and suggesting others contact official consumer protection channels. This negative experience serves as a cautionary note about financial interactions and the need for clear, fair billing practices to accompany compassionate clinical care. A separate line of feedback echoes a positive sentiment but is followed by a stark contrast in another review, reinforcing that financial processes are a critical area where experiences diverge and consumers should seek transparency before committing.

In summation, the feedback paints a complex portrait of Right at Home: a company whose core strengths lie in compassionate care, a family-like culture, professional and responsive scheduling, and the ability to support families through multiple care phases and transitions. Many testimonials celebrate growth opportunities for staff, the sense of belonging within the team, and the dedicated work of caregivers who become an extended family to clients. At the same time, the collection includes warnings about potential management and billing concerns, reminding prospective clients and their families to engage in thorough conversations about care plans, billing practices, and the leadership structure before initiating services. Taken together, the reviews depict an organization with deeply rooted strengths in care quality and relational trust, alongside areas where ongoing attention and accountability are essential to maintain the high standards that many families have come to rely on.

Restaurants

• K&W Cafeteria (0.1 miles)
• Olive Garden (0.6 miles)
• McDonald's (0.7 miles)
• Chick-Fil-A (0.7 miles)
• Jason's Deli (0.8 miles)
• TinTin (0.9 miles)
• P.F. Chang's China Bistro (1.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Revco D.S. (2.1 miles)
• Walgreens (2.2 miles)
• South Park Family Pharmacy (3.6 miles)
• Walgreens (5.9 miles)
• Walgreens (7.2 miles)
• Express Scripts Holding Co. (8.1 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Starbucks (1.8 miles)
• Krankies Coffee (4.1 miles)
• Panera Bread (19.4 miles)
• Starbucks (23 miles)
• Starbucks (23.6 miles)

Physicians

• Nephrology Associates (1 miles)
• Cumadin Clinic (1 miles)
• Brookview Hills Internal Medicine (1 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (1.1 miles)
• Forsyth Endocrine Consultants (1.1 miles)
• Urology Partners (1.1 miles)
• Center For Clinical Research (1.2 miles)

Places of Worship

• St John's Lutheran School (1.5 miles)
• Immaculate Heart of Mary Catholic Church (16.6 miles)

Theaters

• AMC Hanes 12 (1.5 miles)
• Regal Palladium & IMAX (19.7 miles)
• AMC CLASSIC Greensboro 18 (24 miles)

Parks

• Miller Park (1.7 miles)
• Salem Lake Trail (6.5 miles)
• Union Cross Park (9.8 miles)

Hospitals

• WFBH Ardmore Tower (2.4 miles)
• Wake Forest Univ Bapt Med Center (3.2 miles)
• Bethany Cardiology (19 miles)