Azalea Health & Rehab Center

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  • Interior

    A welcoming reception area featuring modern design elements and soft lighting.

  • Decor

    A cozy living room featuring green walls, comfortable seating, and natural lighting.

  • Dining

    A cozy dining area designed for community gatherings, featuring ample seating and natural light.

  • Lighting

    A spacious and inviting dining area with neatly arranged tables and warm lighting.

  • Wall Art

    A spacious dining area featuring a wooden table and chairs, complemented by decorative elements such as a mirror and artwork.

  • Exercise Equipment

    A spacious physical therapy room equipped with various exercises and rehabilitation tools.

  • Salon

    A serene hair salon setup with a mirror, styling chair, and subtle decor.

  • Healthcare

    A spacious patient room in a hospital featuring two beds and modern amenities.

  • Rehabilitation

    A physical therapy session in progress, focusing on patient rehabilitation.

  • Wheelchair

    A joyful moment shared between an elderly woman in a wheelchair and her caregiver.

Azalea Health & Rehab Center

3800 Independence Boulevard, Wilmington, NC 28412

For more information about senior living options: (844) 490-3973

3.2 from 31 reviews
5 stars
15
4 stars
2
3 stars
1
2 stars
1
1 stars
12

Skilled Nursing Facility

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    Overall Review of Azalea Health & Rehab Center

    Pros

    • pro The care is described as excellent, with professional and attentive aides and highly skilled therapists.
    • pro The therapy team is amazing.
    • pro The staff genuinely cares about residents and provides exceptional service.
    • pro The facility is highly recommended by reviewers.
    • pro Resident progress is described as remarkable, with caring staff who push patients when needed.
    • pro The food is excellent.
    • pro The facility is very clean and well-maintained.
    • pro Specific staff members are highlighted for exceptional care, including Ruth and Charity (daytime nurses), Kim (night nurse), Erica (business office manager), and the evening front desk staff as a gem.
    • pro The staff are noted to go the extra mile to help residents.

    Cons

    • pro The facility is awful and should be shut down.
    • pro A resident's wheelchair broke and would not lock, causing a fall.
    • pro Rooms were dirty and unsanitary, with roaches observed.
    • pro There was no water in the rooms and staff did not check on residents regularly.
    • pro Nurses and CNAs sat at the desk on their cell phones instead of caring for patients.
    • pro The food was terrible, sometimes served frozen, and the cafeteria environment was unacceptable.
    • pro Staff were rude and uncaring, with many leaving patients unattended for long periods.
    • pro Residents were left in their beds for hours after ringing for assistance, and medications were delayed.
    • pro The facility had strong odors and poor cleanliness; housekeeping often fell behind.
    • pro Families were advised not to place their loved ones there.

    Review

    Azalea Health & Rehabilitation Center in Wilmington, NC appears in these accounts as a place of stark contrasts. Across many voices, the threads of experience weave a picture of a facility that can deliver outstanding therapy and compassionate care for some residents, while for others it becomes a troubling environment marked by neglect, unsanitary conditions, and miscommunication. The spectrum is wide enough that even among longtime visitors there are both glowing endorsements and urgent warnings, making it hard to pin a single verdict on the facility.

    On the positive side, a number of reviewers highlight professional, attentive aides and therapists who know how to help patients rehabilitate safely. Several accounts praise the therapy team as exceptional, capable of pushing patients when needed and supporting recovery with genuine care. Some families describe staff as caring, kind, and responsive, with specific nods to individual nurses and CNAs who went "the extra mile" to assist. For instance, one reviewer emphasizes that the therapists were "the best" and understood how to guide rehabilitation safely, while others note the therapy staff as a bright spot even when other parts of the experience were difficult. A few residents and families mention clean/common areas, attentive nurses during the day and night shifts, and moments of personal connection that made a meaningful difference during a challenging time. In at least one account, someone even singled out particular staff members by name for their dedication, underscoring that some people on staff truly stood out for their compassion and competence.

    Yet the same facility is described in equally strong terms as a place of serious concern when things go wrong. A sizable portion of the reviews recount harrowing episodes of neglect and unsafe conditions. Several families describe rooms that were dirty or unsanitary, with roaches reported in living spaces, and in at least one instance a patient sleeping on a mattress without sheets. There are alarming anecdotes of patients not being attended to promptly, with reports that staff sat at a desk on their cell phones or failed to respond to call lights, leaving loved ones waiting or worrying. The most disturbing accounts include an instance where a wheelchair was broken and a patient reportedly fell as a result, followed by a rapid emergency response. Others describe residents experiencing cognitive or perceptual issues, apparently worsened by the environment, to the point that hospital transport was necessary. In several stories, families took matters into their own hands by calling emergency services or demanding movement to higher levels of care after witnessing what they felt were unsafe conditions.

    Sanitation and daily care are recurring motifs in the harsher reviews. Complaints range from inconsistent housekeeping to failures in basic hygiene and meal service. One reviewer described a caretaker swearing at their roommate during a transfer, which is cited as emblematic of broader staffing issues. Others recall periods when rooms were not kept well and when meals were inconsistent or poorly prepared. There are mentions of no water in rooms and a general sense that routine care - like assistance with meals, medication administration, or even activities of daily living - was not reliably provided. The frequency and intensity of such complaints - ranging from a "prison cafeteria" feel to outright neglect - create a perception that quality of care varied dramatically from shift to shift or unit to unit.

    The human impact of those gaps in care is the most sobering part of these accounts. One family described a situation in which a loved one was not only poorly attended to but ended up in a medical crisis that required hospital evaluation. Another review detailed a permanently altered view of the facility after witnessing multiple red flags - unresponsive staff, odors, unsanitary conditions, and a lack of basic attention to room and patient needs. In contrast, several accounts celebrate the moments when the care team was effective and attentive, underscoring that the facility can be capable when the stars align - therapists who push progress, nurses who respond promptly, and a medical environment that feels safe.

    There are also mixed messages about staff culture and administration. Some reviewers praise particular individuals in leadership or front-office roles - for example, one person credited Erica, the business office manager, with being helpful and effective, and another praised the admissions team's effort and care. Conversely, other comments point to perceived indifference or pressure from certain staff members, especially in admissions or front desk roles, where the sentiment was that bed availability or administrative pressures overshadow patient well-being. These contrasting experiences hint at a broader pattern of inconsistency in staff responsiveness and attitudes, suggesting that the everyday experience may hinge on which staff members are on shift and how they are managed on any given day.

    For families considering Azalea Health & Rehabilitation Center, the mosaic of reviews offers a warning and a hopeful counterpoint. It's clear that some residents experience meaningful rehabilitation, companionship, and respectful treatment, with therapy teams and certain nurses described as outstanding. At the same time, there are credible and detailed accounts of neglect, unsanitary conditions, delayed or absent care, and alarming safety concerns. The common thread across these narratives is the imperative for close supervision, proactive communication, and ongoing quality assurance. Visiting and advocating for loved ones - checking on rooms, asking direct questions about staff turnover and shift patterns, and monitoring daily routines - emerge as practical steps for families navigating a facility with such a divergent set of experiences.

    In summary, Azalea Health & Rehabilitation Center is a place where care quality appears to be highly variable. For some residents, the combination of strong therapy, compassionate staff, and overall improvement represents a reassuring option for rehabilitation. For others, the experiences recounted are alarming - unsafe conditions, inconsistent care, and management concerns that culminate in distressing outcomes. The best path forward for families is to engage proactively: visit regularly, inquire about staffing levels and turnover, review the latest state inspections and complaints, and communicate directly with both clinical and administrative leadership to ensure that the care guiding their loved ones aligns with the highest standards.

    Features

    Housing

    • 80 resident community capacity 80 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Wilmington International (7 miles away) Wilmington International (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Azalea Health & Rehab Center in Wilmington, NC offers a comfortable and vibrant assisted living community for seniors looking for a carefree lifestyle. With a range of amenities and care services, residents can enjoy their independence while receiving the assistance they need.

    The community features a beauty salon, allowing residents to pamper themselves and stay stylish. Cable or satellite TV is available in each room, ensuring that residents can relax with their favorite shows. Community operated transportation is provided, making it easy for residents to run errands or attend social events.

    For those who enjoy technology, there is a computer center equipped with Wi-Fi/high-speed internet. A fully furnished fitness room and gaming room are available for those who want to stay active and have fun. The outdoor space includes a garden where residents can enjoy fresh air and take peaceful walks.

    Dining at Azalea Health & Rehab Center is restaurant-style, providing delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that every resident's needs are met. Meal preparation and service, as well as assistance with diabetes diet management, are provided.

    The care services offered include 24-hour call system and supervision to ensure the safety of all residents. Assistance is available for activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications properly. A mental wellness program is in place to support emotional well-being.

    To enhance the social aspect of living at Azalea Health & Rehab Center, concierge services are available for any needs or requests. Fitness programs and scheduled daily activities keep residents engaged and entertained. Planned day trips and resident-run activities offer opportunities for exploration and connection within the community.

    Located near several cafes, parks, pharmacies, physicians' offices, restaurants, and theaters, residents have access to various conveniences and entertainment options in the surrounding area.

    Overall, Azalea Health & Rehab Center provides a warm and inviting environment where residents can enjoy a fulfilling and enriching lifestyle, knowing that their care needs are met.

    Nearby Places of Interest

    Theaters

    • The Pointe 14 at Barclay (0.5 miles)
    • Surf Cinemas (17.5 miles)

    Physicians

    • Coastal Neurosurgical Associates (1.2 miles)
    • Wilmington Endocrinology (1.2 miles)
    • Tinsley, Ellis, A, Jr, MD (1.2 miles)
    • Wilmington Eye - Medical Center Drive (1.5 miles)
    • New Hanover Medical Group (2.4 miles)
    • New Hanover Medical Group (2.8 miles)
    • Cape Fear Eye Institute OD PA (3.1 miles)

    Restaurants

    • Henry's Restaurant (1.4 miles)
    • Burger King (2.4 miles)
    • Walk-On's Sports Bistreaux - Wilmington Restaurant (2.9 miles)
    • Double Happiness Restaurant (3.3 miles)
    • Katy's Grill & Bar (3.4 miles)
    • McDonald's (3.6 miles)
    • Elijah's Restaurant (4 miles)

    Pharmacies

    • Walgreens (1.9 miles)
    • CVS Pharmacy (2 miles)
    • Seashore Discount Drugs (2 miles)
    • Walmart Pharmacy (2.7 miles)
    • Walgreens (3.9 miles)
    • Epic Pharmacies (5.7 miles)
    • CVS Pharmacy (5.8 miles)

    Parks

    • Hugh MacRae Park (3 miles)
    • Brunswick River Park (4.4 miles)
    • Leland Westgate Park (5.6 miles)
    • Annsdale Park (5.8 miles)
    • Oak Island Park (21.3 miles)

    Cafes

    • Port City Java (4.2 miles)
    • Bespoke Coffee & Dry Goods (4.3 miles)
    • Starbucks (5 miles)
    • Cafe Koa (18.6 miles)

    Transportation

    • Wilmington International Airport (ILM) (6.2 miles)
    • American Airlines (6.2 miles)

    Hospitals

    • Brunswick Novant Medical Center (16.9 miles)

    Places of Worship

    • Sacred Heart Catholic Church (17 miles)
    • Ocean View United Methodist Church (20.6 miles)

    Frequently Asked Questions

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