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3.4 from 51 reviews
5 stars
26
4 stars
4
3 stars
3
2 stars
1
1 stars
17
Overall Review of Azalea Health & Rehab Center
common11 reviews mention this
Therapy support shows up repeatedly
Residents and families repeatedly describe meaningful help from therapy teams.
Several reviews credit therapyāespecially physical therapyāfor helping residents improve after a hospital or rehab stay. People also mention therapists going the extra mile and working hard, with nursing and other staff supporting the rehab process. A few other reviewers describe therapy as the strongest part even when they were unhappy with other aspects of care.
common27 reviews mention this
Caring, attentive staff are highlighted
Many reviewers say staff feel compassionate, friendly, and attentive.
A large share of reviews emphasize kind, compassionate care and staff who are engaged and responsive. Multiple people describe nurses and CNAs providing help with day-to-day needs, keeping rooms clean, and treating residents with concern. Some reviews also point to specific individuals being helpful, which reinforces that families noticed caregiver support during their stay.
caveat4 reviews mention this
Cleanliness and pests raise concerns
Some residents report cleanliness lapses, including pest and odor issues.
A set of reviews describes serious cleanliness problems that affected how safe or well cared for residents felt. These include reports of pests and concerns about rooms being unclean, along with accounts of strong odors in areas around patients. While other reviewers describe the facility as clean, the negative cleanliness reports were specific enough that they became a recurring caution.
caveat12 reviews mention this
Call response can be inconsistent
Several reviews describe delays getting help after calling for it.
Residents and families mention that call buttons and phone contact did not always lead to timely assistance. Reviews describe long waits for help, difficulty getting someone to answer phones on weekends, and instances where staff seemed unavailable when care was needed. Some also raise concerns about staffing coverage at night or weekends, which they say can make duties fall heavier on remaining aides.
caveat4 reviews mention this
Food quality and meal handling vary
Food complaints come up alongside a smaller number of positive comments.
Several reviewers criticize meal quality or how meals were handled, including claims that food was inedible or not appropriate for diabetic needs. Some describe delays or breakdowns around meals, which they connect to residents feeling unwell or not properly fed. Other reviews describe food positively, but the negative meal experiences still repeat enough to be a noticeable tradeoff.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Azalea Health & Rehab Center on seniors.fyi includes 10 photos including images showing interior, dining, decor, lighting, salon, physical therapy, rehabilitation, healthcare, and more.
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