WellCare in Wilmington, NC

Pros

• Well Care is by far the best Home Health agency in the area, with friendly and helpful staff from receptionist to therapist.
• Dwayne has been great to work with as the physical therapist.
• OT Diane has been incredible, with compassion and excellence that exceeds expectations.
• Romanta is top-notch in every way, spending extra time attending to her patient’s needs.
• Kayla Morgan does an outstanding job as a home health nurse.
• The Well Care team is wonderful to work with and truly puts the patient first.
• Victoria, the bath attendant, makes therapy sessions enjoyable and uplifting.
• The company’s passion and compassion for quality home care goes above and beyond.

Cons

• They dropped her for insurance purposes but they never informed us.
• The nurse that came out each time had very poor communication with the patient and never informed the family of arrival times.
• The nurse came to the patient’s house and did absolutely nothing.
• This company is a disgrace; it deserves zero stars and has horrible customer service.
• They don’t answer your calls and they don’t call you back.
• I can never get them to answer my phone calls.
• Worst home health agency to work with: rude, uncaring, and no respect for nurses.
• They are lazy and understaffed.
• Anytime we needed the on-call nurse they would say they were too busy and tell us to go to the ER.
• The absolute worst home health agency I have ever had the displeasure of dealing with.
• Terrible service, staff and customer service.
• They can’t keep a regular schedule and lie about staff being sick.
• The VA experience shows WellCare never timely or dependable and will lie about anything.
• Weekend staff does not return phone calls and have not shown up for appointments.
• The nurse signed false documents saying vitals were taken.
• This company has horrible customer service and should not be in business.
• They were not professional in the care of the patient.
• This is illegal and stealing.

Review

WellCare in Wilmington is best suited for seniors who need hands-on post-acute rehabilitation at home and can connect with highly capable, compassionate therapists and nurses on a case-by-case basis. The strongest endorsements come from patients who worked with standout clinicians: a diligent physical therapist like Dwayne, an exceptionally effective occupational therapist such as Diane, and nurses who truly went the extra mile, exemplified by Romanta and Kayla. When the care team meshes with the patient’s needs, tangible progress is reported and the care feels personal, not merely transactional. In these cases, WellCare can deliver meaningful mobility gains and a sense of being truly cared for, even within the home-health framework.

That said, this agency is not a universal fit. Families should consider alternatives if predictable scheduling, consistent staffing, and reliable administrative communication are nonnegotiable. A number of reviews paint a different picture: clinics where calls go unanswered, visits that are missed or rescheduled with little notice, and a disconnect between what is prescribed and what actually arrives at the home. For anyone with complex, ongoing nursing needs or a requirement for steady back-up coverage, the variability in front-line staffing and office responsiveness becomes a decisive drawback. In short, when smooth operations and dependable follow-through are critical, alternative providers or facility-based options may be the wiser path.

On the upside, WellCare’s clinical strengths can offset the main drawbacks when the patient’s rehabilitation needs are clear-cut and the care plan is actively managed. The best cases show therapists who are knowledgeable, engaged, and capable of driving meaningful improvement. Post-op recoveries, mobility progression, and careful exercise progression have been described as thorough and motivating, with nurses who move beyond paperwork to attentive, personalized care. The rapport between clinician and patient matters, and where that bond exists, it creates genuine momentum that patients and families notice and value. The presence of strong, dedicated professionals, whether in therapy or nursing, acts as a counterweight to organizational friction, offering real-world, day-to-day benefits for recovery and daily function.

However, the accumulation of cons cannot be ignored. The most persistent concerns revolve around communication and continuity: offices that do not answer or return calls promptly, scheduling that feels inconsistent, and insurance or authorization issues that precipitate unnecessary gaps in care. Reports of missed visits, delayed supplies, and variability in who shows up can complicate recovery, especially for elderly patients who rely on a stable routine. Several accounts allege lapses in documentation and even questions about the accuracy or thoroughness of visits, which understandably raise red flags for families hoping to avoid errors that could impact safety or medications. A pattern of turnover and weekend coverage gaps also contributes to a sense of uncertainty about what comes next.

In practical terms, this translates to a decision framework. WellCare can be a strong choice for a patient who values highly skilled therapy and who can tolerate some administrative turbulence in exchange for meaningful clinical gains. The critical caveat is the need for rigorous oversight by family or designated caregivers: insist on a named primary clinician and a reliable back-up roster; demand written care plans with concrete visit frequencies, timing windows, and escalation channels; request real-time communication protocols so phone calls and messages are returned promptly; and verify the process for supplies, equipment, and prescription reconciliations. If these safeguards cannot be documented and honored, the risk of disruptive gaps rises substantially.

For families prioritizing steady, around-the-clock reliability and a more predictable administrative experience, alternatives should be explored. Other home-health providers with more consistent call-back rates, better scheduling discipline, and transparent, proactive communication protocols may offer a safer, less stressful experience for long-term care or for patients with intricate medical regimens. Additionally, for those who ultimately need 24/7 supervision or a more integrated living environment, an assisted living setting with in-house care services could deliver steadier daily oversight and a more predictable care rhythm. WellCare remains a viable option in the right circumstances, but it requires a plan for stability that is robust enough to weather the inevitable scheduling and communication hiccups that appear in many reviews.

This part of Wilmington, North Carolina, offers a variety of medical facilities including Neurosurgical Associates, Endocrinology clinics, and eye care centers within short distances. There are also several pharmacies nearby for easy access to medications. The area boasts a range of dining options from fast food chains to sit-down restaurants. For entertainment, there are theaters such as The Pointe 14 at Barclay for movie enthusiasts. Outdoor lovers can enjoy parks like Hugh MacRae Park for leisurely walks or picnics. Additionally, there are cafes like Port City Java for socializing over coffee. The Wilmington International Airport is conveniently located nearby for travel needs and the Brunswick Novant Medical Center is available for comprehensive healthcare services in the vicinity. Places of worship such as Sacred Heart Catholic Church provide spiritual support for residents.

Physicians

• Coastal Neurosurgical Associates (0.1 miles)
• Wilmington Endocrinology (0.4 miles)
• Tinsley, Ellis, A, Jr, MD (0.4 miles)
• Wilmington Eye - Medical Center Drive (1.2 miles)
• New Hanover Medical Group (1.6 miles)
• New Hanover Medical Group (3.4 miles)
• Cape Fear Eye Institute OD PA (3.8 miles)

Restaurants

• Henry's Restaurant (0.2 miles)
• Burger King (1.6 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.7 miles)
• Double Happiness Restaurant (2.1 miles)
• Katy's Grill & Bar (2.1 miles)
• McDonald's (2.4 miles)
• Okami Japanese Steakhouse (2.8 miles)

Theaters

• The Pointe 14 at Barclay (0.9 miles)
• Surf Cinemas (18.7 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Seashore Discount Drugs (1.8 miles)
• Walmart Pharmacy (3.3 miles)
• Walgreens (4.7 miles)
• Epic Pharmacies (5.6 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Hugh MacRae Park (1.8 miles)
• Brunswick River Park (4.4 miles)
• Leland Westgate Park (6 miles)
• Annsdale Park (6.5 miles)
• Oak Island Park (22.6 miles)

Cafes

• Port City Java (3.2 miles)
• Bespoke Coffee & Dry Goods (3.6 miles)
• Starbucks (3.8 miles)
• Cafe Koa (19.8 miles)

Transportation

• Wilmington International Airport (ILM) (5.1 miles)
• American Airlines (5.1 miles)

Hospitals

• Brunswick Novant Medical Center (18.1 miles)

Places of Worship

• Sacred Heart Catholic Church (18.2 miles)
• Ocean View United Methodist Church (21.8 miles)