WellCare

Pros

• Romanta is described as a nurse who spends substantial time with patients, going far above and beyond.
• Romanta is described as top-notch in every way.
• Brooks is described as a pleasant nurse who provided encouraging and attentive care.
• Nicole delivered excellent care on both visits.
• Well Care's physical therapy, occupational therapy, and social work teams are described as professional, knowledgeable, and compassionate.
• Kayla Morgan is outstanding, thorough, knowledgeable, and hygienic; among the best home health nurses.
• The Well Care team in Wilmington is praised as wonderful to work with and truly patient-first.
• Victoria, the bath aide, made therapy sessions fun and uplifting, contributing to positive outcomes.
• The company is described as having passion and compassion for quality home care.
• Post-operative care with Well Care is described as excellent, with therapists helping patients improve mobility.

Cons

• The agency dropped the patient for insurance reasons without informing the family.
• The same nurse repeatedly arrived late and did not communicate arrival times.
• The nurse lacked bedside manner and had poor communication with patients and their families.
• Office staff did not answer the phone or return calls, leaving families without updates.
• Insurance authorization was allowed to expire with no follow-up, causing a three-week gap in care.
• Physical therapy staff did not know the MD's orders before showing up, indicating disorganization.
• Supplies for wound care were not delivered on schedule, forcing the family to purchase them.
• A nurse allegedly signed documents without performing vitals, with accusations of falsified documentation.
• Weekend staff did not return calls or show up, delaying care.

Review

Well Care Home Health and Therapy draws a wide range of experiences from patients and families, with stories that span moments of extraordinary compassion to complaints about poor communication and inconsistent service. Across the reviews, it's clear that outcomes depend a lot on who is providing the care, where the care is delivered, and how well the administrative side keeps up with scheduling, authorization, and supplies. The mix of feedback also reflects the company's two distinct divisions - home care and home health - and how those departments can feel like different entities to patients and families navigating them.

On the positive end, several reviewers highlight individual nurses and therapists whose kindness, competence, and dedication made a real difference. One family spoke of a Well Care nurse named Romanta who, after a hospital stay, spent substantial time addressing their mother's new health needs with extraordinary care, empathy, and availability. The reviewer described Romanta as a rare standout - "Top Notch in every way" - and even suggested asking for her if she remains with the company. Across another set of reviews, Kayla Morgan is repeatedly praised for thorough, hands-on nursing with excellent bedside manners, careful attention to hygiene, and clear communication. A separate parent also described a nurse named Brooks as especially pleasant and motivating during post-operative recovery, while Nicole was commended for attentive care on both the first and last visits. Victoria, referred to as a "bath lady," added humor and warmth to therapy sessions, turning multiple weekly visits into something that felt almost restorative in spirit as well as body. These stories collectively underline a core truth: when a skilled clinician connects well with a patient and family, the experience can be transformative and deeply reassuring.

There are reviews that celebrate the teams as a whole, beyond the standout individuals. Some patients express strong trust and gratitude for Well Care's professionalism in certain contexts, such as post-operative recovery or a father's long hospital-to-home transition. Phrases like "the team is wonderful to work with" and "the physical therapy and other professionals were knowledgeable and compassionate" recur, painting a picture of a capable organization that can deliver meaningful gains when the stars align. In these accounts, Well Care is valued for offering ongoing support, improving mobility, and supporting families as they navigate recovery at home.

But the narrative is not one-sided. A substantial portion of the feedback centers on systemic and interpersonal gaps that undermine confidence. Several reviewers describe a frustrating pattern of unanswered calls, missed appointments, or inconsistent communication, with complaints that the office is hard to reach and return calls are infrequent. One reviewer highlighted a three-week lapse in care caused by an insurance authorization expiration, with no proactive follow-up. Others note that some visits were late, or that the nurse's focus appeared limited to vitals rather than comprehensive care such as medication reconciliation, leaving families worried about whether orders and plans were being properly followed.

There are particularly pointed accusations about professionalism and integrity. A few reviewers recount experiences where a nurse allegedly failed to conduct proper assessments or sign documentation honestly, raising concerns about accuracy and accountability. One parent claimed that a nurse tried to obtain signatures on documents without performing essential checks, and another reviewer described a nurse who allegedly made harsh or dismissive remarks toward a family member. While these are individual reports, they collectively contribute to a climate of skepticism about whether the agency maintains consistent standards across staff and locations.

Supplies and scheduling also emerge as recurring stressors. Several reviewers report delays or shortages of necessary wound-care items and other equipment, sometimes forcing families to procure supplies themselves. Weekend staff is frequently mentioned as less responsive, with calls not returned or visits not kept, which can be especially challenging when dealing with wound care or critical post-surgery needs. Complaints about the disconnect between home health and home care divisions underscore a sense of confusion for families trying to coordinate a cohesive care plan across different parts of the same organization.

Despite the challenges, there are consistent reminders that Well Care's mission can still shine through when the care team holds strong, especially in therapy-oriented services. Some reviewers draw a comparatively favorable contrast between Well Care and other providers, noting that, when organized and staffed well, the company can deliver high-quality physical therapy and rehabilitation, good therapeutic outcomes, and a sense of continuity that patients and families value. A handful of reviews explicitly recommend giving Well Care a try, with the caveat that results may depend on choosing the right staff and understanding two separate divisions within the company.

In sum, Well Care's reputation is marked by notable individual excellence and genuine compassion on one side, and by persistent operational strains on the other. Families that encounter reliable, responsive clinicians - people like Romanta, Kayla Morgan, Brooks, Nicole, and Victoria - report meaningful benefits for their loved ones' recovery and well-being. Conversely, frequent complaints about phone accessibility, scheduling reliability, insurance hurdles, and inconsistent communication paint a picture of a company that still has significant room to improve in coordination and administrative support. For anyone considering Well Care, the overarching takeaway is clear: seek out staff you trust, clarify scheduling and authorization expectations up-front, and be prepared to advocate for timely communication and continuity of care across both divisions.

This part of Wilmington, North Carolina, offers a variety of medical facilities including Neurosurgical Associates, Endocrinology clinics, and eye care centers within short distances. There are also several pharmacies nearby for easy access to medications. The area boasts a range of dining options from fast food chains to sit-down restaurants. For entertainment, there are theaters such as The Pointe 14 at Barclay for movie enthusiasts. Outdoor lovers can enjoy parks like Hugh MacRae Park for leisurely walks or picnics. Additionally, there are cafes like Port City Java for socializing over coffee. The Wilmington International Airport is conveniently located nearby for travel needs and the Brunswick Novant Medical Center is available for comprehensive healthcare services in the vicinity. Places of worship such as Sacred Heart Catholic Church provide spiritual support for residents.

Physicians

• Coastal Neurosurgical Associates (0.1 miles)
• Wilmington Endocrinology (0.4 miles)
• Tinsley, Ellis, A, Jr, MD (0.4 miles)
• Wilmington Eye - Medical Center Drive (1.2 miles)
• New Hanover Medical Group (1.6 miles)
• New Hanover Medical Group (3.4 miles)
• Cape Fear Eye Institute OD PA (3.8 miles)

Restaurants

• Henry's Restaurant (0.2 miles)
• Burger King (1.6 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.7 miles)
• Double Happiness Restaurant (2.1 miles)
• Katy's Grill & Bar (2.1 miles)
• McDonald's (2.4 miles)
• Okami Japanese Steakhouse (2.8 miles)

Theaters

• The Pointe 14 at Barclay (0.9 miles)
• Surf Cinemas (18.7 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• Seashore Discount Drugs (1.8 miles)
• Walmart Pharmacy (3.3 miles)
• Walgreens (4.7 miles)
• Epic Pharmacies (5.6 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Hugh MacRae Park (1.8 miles)
• Brunswick River Park (4.4 miles)
• Leland Westgate Park (6 miles)
• Annsdale Park (6.5 miles)
• Oak Island Park (22.6 miles)

Cafes

• Port City Java (3.2 miles)
• Bespoke Coffee & Dry Goods (3.6 miles)
• Starbucks (3.8 miles)
• Cafe Koa (19.8 miles)

Transportation

• Wilmington International Airport (ILM) (5.1 miles)
• American Airlines (5.1 miles)

Hospitals

• Brunswick Novant Medical Center (18.1 miles)

Places of Worship

• Sacred Heart Catholic Church (18.2 miles)
• Ocean View United Methodist Church (21.8 miles)