Bayview Nursing & Rehab Center

Pros

• The staff at Bayview Nursing & Rehab Center are professional and show genuine care for the residents.
• Residents are kept active and engaged with various activities available in the facility.
• The Admissions Director went above and beyond by staying late to ensure a smooth admission process for new residents.
• Many family members appreciate the attentive and compassionate care given to their loved ones during their stay.
• The overall cleanliness of the facility is commendable, making it a welcoming environment for residents.
• Several visitors expressed gratitude for the warm welcome and support provided to their loved ones upon arrival.
• Family members have found that Bayview offers reasonable costs compared to other facilities they've encountered.
• Some staff members, like Elaine and Karen, have been recognized as exceptional caregivers who genuinely care about residents' well-being.

Cons

• The social director was rude and insulting, making fun of a resident's need for a cane.
• Residents often experienced delays in the response to their call bells, leading to frustration.
• Food served to residents was frequently cold and unappetizing, with many complaints about the meal options.
• Residents were not properly changed or cleaned, which raised concerns about hygiene and care standards.
• Staff members appeared disengaged, spending time on their cell phones while residents needed assistance.
• There were reports of residents being put to bed in the same clothes they wore all day without proper care.
• A resident found on the floor had been waiting for help for an extended period after pressing the call bell.
• The director of nursing displayed unprofessional behavior and was perceived as covering up issues within the staff.
• A significant concern was raised about missing communication when a resident was taken for outside medical appointments without notification to family members.
• Reports of neglect included incidents where food was mishandled, suggesting possible disrespect toward residents' needs and belongings.

Review

Bayview Nursing & Rehab Center has garnered a mixed array of impressions from visitors and family members of residents, reflecting both positive experiences and significant concerns. Many reviewers highlighted the professionalism and caring attitude of the staff, particularly praising individual members for their genuine interest in residents’ well-being. One family member described meeting the social services director, admissions director, and an administrative nurse during their sister's stay at the facility. They noted that the center kept residents actively engaged with various activities and that the cost of care was reasonable. The review emphasized that staff did not treat residents as mere numbers but rather took a personal interest in each individual, which resonated deeply with families.

In particular, one reviewer shared a poignant experience regarding their mother’s admission to Bayview. They recounted how the Admissions Director extended her hours to ensure their mother was settled comfortably in her new room. Upon arrival, their mother was quickly attended to by nursing staff who ensured she felt cared for immediately. Family members appreciated this level of attention and compassion amidst a potentially daunting transition into rehabilitation care. Unfortunately, they later faced a setback with their mother's health, leading to her discharge under hospice care; however, even during this brief stay, they expressed high regard for the quality of care provided by Bayview.

Conversely, other reviews painted a troubling picture of conditions within the facility that raised serious red flags about quality control and resident safety. One reviewer described distressing instances where call bells were ignored for long periods, leaving residents unattended when they needed assistance urgently. Reports emerged detailing inadequate sanitary conditions and concerning practices around medication administration that suggested negligence or lack of training among some staff members. Such reviews sharply contrasted with more positive testimonials about individual caregivers like Elaine and Karen who reportedly went above and beyond in providing compassionate care.

Staff shortages seemed to be a recurrent theme across multiple reviews as well. A visitor remarked on noticing frequent hires or staffing shortages at Bayview Nursing & Rehab Center which raised suspicions regarding employee compensation or benefits—factors that could contribute to workforce stability in such demanding caregiving environments. Simultaneously, another visitor voiced frustration over negative dietary experiences reported by other residents despite having meal choices available—a balance between options intended for satisfaction versus real-life grievances expressed by those living there.

Further complicating these sentiments is an alarming account from an individual whose grandfather required rehabilitation after sustaining injuries from a fall. This reviewer lamented disheartening treatment toward family members as well as neglectful behavior concerning their grandfather's hygiene needs and medical transparency about his health status—a serious violation of trust in caregiving relationships vital within assisted living environments.

While some families walked away impressed with how Bayview presented itself during tours—appreciating its cleanliness and inviting atmosphere—they were deterred by higher-than-expected costs compared to other options available in the market. It is clear that while some aspects of Bayview Nursing & Rehab Center may shine through commendable dedication from select employees who genuinely strive to connect with residents when it matters most; systematic issues undeniably persist alongside often-heartbreaking accounts from families navigating vulnerable transitions amidst healthcare's complex landscape.

In summary, Bayview Nursing & Rehab Center stands at a crossroads highlighted through diverse experiences ranging from commendable support structures defying traditional stereotypes associated with senior care facilities—where every resident might feel valued—to stark realities echoing cries for better oversight against patient neglect amid staffing shortages negatively affecting caregiving standards across far too many moments therein.