Overall Review of Franklin Oaks Nursing And Rehabilitation Center
caveat11 reviews mention this
Staffing and supervision concerns
Several residents and families report delayed help, missed checks, and understaffing issues.
Multiple reviews describe moments where call buttons went unanswered or staff did not come to check on residents for long stretches. Families also recount episodes like falls without timely assistance, residents left in waste or without appropriate water, and limited help with mobility or bathroom needs. A few reviewers also mention understaffing in connection with rehab schedules and weekend coverage, which affected daily support.
common12 reviews mention this
Caring staff is a strong theme
Many families praise staff for being friendly, responsive, and attentive to needs.
Alongside the negative experiences, a larger set of reviews says caregivers were kind and professional. Several mention quick responses to concerns, staff being on top of what a resident needs, and consistent check-ins from nurses, aides, and therapists. A few reviewers also describe good communication and overall care across departments during rehab or long stays.
caveat7 reviews mention this
Cleanliness and housekeeping get mixed reviews
Cleanliness stands out as a recurring point, with both strong praise and serious complaints.
Some reviews say the facility is clean, without odors, and that housekeeping does an excellent job. Others report the opposite, including descriptions of unsanitary conditions and housekeeping slipping down over time. Overall, residents and families appear to be looking at cleanliness as a day-to-day consistency issue.
caveat3 reviews mention this
Food quality and diets are disputed
Dining quality and diet support are not consistently described the same way.
A couple of reviews criticize meals as processed or unpleasant and question whether diet plans are customized for medical needs. Another review reports food as pretty good, and a different family describes being allowed to bring in food for a resident when meals were not meeting expectations. Residents also mention specific diet-related needs, but the reviews do not agree on how well those needs were handled.
caveat2 reviews mention this
Care for dementia and mental needs
Reviews specifically mention dementia and mental challenges, but satisfaction is not uniform.
One review describes a resident with dementia and Parkinson’s disease and reports no complaints, including helpful support from staff and active therapy involvement. Another review criticizes the environment for people with mental challenges. Taken together, the feedback suggests outcomes vary by individual experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
166 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
McDonald's (12.8 miles)
Char Grill (15 miles)
McDonald's (16.8 miles)
Nantucket Grill (22.1 miles)
Bojangles' Famous Chicken 'n Biscuits (22.3 miles)
McDonald's (22.7 miles)
McDonald's (23.2 miles)
Parks
E. Carroll Joyner Park (15.2 miles)
Horseshoe Farm Park (21.1 miles)
Durant Nature Park (22.6 miles)
Wendell Community Center (23.9 miles)
Buffaloe Road Athletic Park (24 miles)
Pharmacies
CVS Pharmacy (15.5 miles)
CVS Pharmacy (16.9 miles)
Walgreens (17.1 miles)
Target Pharmacy (17.1 miles)
Walgreens (17.4 miles)
Glaxosmithkline (19.9 miles)
Walgreens (20.5 miles)
Cafes
Back Alley Coffee Roasters (15.7 miles)
Panera Bread (17.6 miles)
Starbucks (22.8 miles)
Panera Bread (23.7 miles)
41 North (23.7 miles)
Places of Worship
St Catherine of Siena Catholic Church (16.3 miles)
St Eugene's Catholic Church (24.2 miles)
Physicians
Family First Primary Care (17.3 miles)
Duke Primary Care Heritage Pediatrics (17.3 miles)
Burton Family Medicine (17.6 miles)
Wake Skin Cancer Cente (17.7 miles)
Duke Primary Care Wake Forest (17.7 miles)
Wake Specialty Physicians Women's Center (18 miles)
Orthopaedic Specialists of North Carolina Pa (18.3 miles)
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
Franklin Oaks Nursing And Rehabilitation Center photos
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Outdoors
Outdoor
Windows, Building, Entrance, Outdoors, Porch, and Brick
Outdoor and Grass
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