Louisburg Healthcare & Rehabilitation Center

Pros

• The administrative team, nursing staff, and rehab department provided excellent service to the father of a reviewer.
• The staff at the facility are friendly and caring, contributing to a positive experience for residents.
• The strong rehab team is responsive to concerns, ensuring that residents receive appropriate care.
• The care plan process effectively identified the needs of residents, leading to helpful plans of care.
• Discharge planning was efficient and beneficial for families navigating transitions.
• The facility is small and friendly, fostering an environment where staff engage with residents to make them feel special.
• Staff members are committed to customer service and actively work to address concerns and suggestions from families and residents.

Cons

• Several of the amazing people that were once praised no longer work at the facility, indicating a significant change for the worse.
• The reviewer could see a big change at the facility that was not for the good.
• The reviewer expressed that they would not recommend this facility to any more family members.
• The facility is noted as not being perfect, suggesting shortcomings in its services or care.
• Despite staff being friendly, there is an implication that the overall quality has declined since previous experiences.

Review

The reviews of a particular rehabilitation and long-term care facility paint a complex picture, illustrating the ebb and flow of experiences encountered within its walls. In 2015, one reviewer recounted an unexpectedly positive encounter when their 84-year-old father received rehabilitation services post-hospitalization. The experience was marked by exemplary care from the administrative team, nursing staff, and rehabilitation department. This sense of warmth and professionalism left a lasting impression, making it clear that in that moment, the facility offered something truly special for patients in need of recovery.

However, a subsequent visit in 2017 revealed a starkly different environment. The same reviewer returned to the facility to visit family members residing there on a long-term basis only to discover that many of the exceptional staff members they once admired had departed. This change seemed emblematic of larger shifts occurring at the facility; it no longer held the same charm or quality it once did. Seeing these transformative changes firsthand led them to reassess their previous endorsement of the facility, leading to the conclusion that they would no longer recommend it to others seeking similar care for their loved ones.

In stark contrast to this experience were other reviews that highlighted consistently high levels of service within specific departments. One reviewer praised the friendly and caring disposition of the staff alongside an effective rehabilitation team. Their report noted how promptly concerns were addressed, underlining an overall positive experience with both service delivery and care management processes. Such testimonials emphasize an aspect often overlooked—how attentive responses can significantly improve patient satisfaction during recovery.

Additionally, another reviewer commended the care plan process as particularly helpful in identifying their mother's needs and establishing her personalized plan of care. They described discharge planning as efficient and beneficial—a crucial part of ensuring continuity after rehabilitation services conclude. This indicates that while some might have experienced dissatisfaction due to staffing changes, critical aspects like proper planning remained robust and effective during their interactions with the facility.

While challenges must be acknowledged—particularly those related to staff retention—the reviews also shed light on instances where compassion permeated daily operations at this small and friendly facility. Residents frequently encountered staff ready to engage with them beyond mere professional obligations: taking time out for conversations designed to lift spirits or provide companionship made residents feel valued despite structural flaws within institutional processes.

Lastly, while it's clear that no healthcare setting is perfect—and indeed many reviewers acknowledged areas needing improvement—there remains an overarching theme highlighting dedication towards customer service aspirations evident throughout various interactions at this facility. Staff's efforts towards addressing suggestions or concerns reveal a commitment not just to clinical outcomes but also emotional well-being among residents—a vital consideration often overlooked in healthcare environments burdened by broader systemic issues. As such, despite possible pitfalls observed over time regarding personnel changes creating disparities in service levels, glimmers of hope remain visible through dedicated efforts by remaining personnel aiming toward enhancing resident life quality amidst transitions faced.

Restaurants

• McDonald's (12.3 miles)
• Char Grill (14.5 miles)
• McDonald's (16.3 miles)
• Nantucket Grill (21.6 miles)
• Bojangles' Famous Chicken 'n Biscuits (21.8 miles)
• McDonald's (22.2 miles)
• McDonald's (22.7 miles)

Parks

• E. Carroll Joyner Park (14.7 miles)
• Horseshoe Farm Park (20.6 miles)
• Durant Nature Park (22.1 miles)
• Buffaloe Road Athletic Park (23.4 miles)
• Wendell Community Center (23.5 miles)

Pharmacies

• CVS Pharmacy (15 miles)
• CVS Pharmacy (16.4 miles)
• Walgreens (16.6 miles)
• Target Pharmacy (16.6 miles)
• Walgreens (16.8 miles)
• Glaxosmithkline (19.5 miles)
• Walgreens (20.1 miles)

Cafes

• Back Alley Coffee Roasters (15.1 miles)
• Panera Bread (17.1 miles)
• Starbucks (22.3 miles)
• Panera Bread (23.2 miles)
• 41 North (23.3 miles)

Places of Worship

• St Catherine of Siena Catholic Church (15.8 miles)
• St Eugene's Catholic Church (23.8 miles)
• Gethsemane Lutheran Church (24.6 miles)

Physicians

• Family First Primary Care (16.8 miles)
• Duke Primary Care Heritage Pediatrics (16.8 miles)
• Burton Family Medicine (17.1 miles)
• Wake Skin Cancer Cente (17.1 miles)
• Duke Primary Care Wake Forest (17.2 miles)
• Wake Specialty Physicians Women's Center (17.5 miles)
• Orthopaedic Specialists of North Carolina Pa (17.8 miles)

Transportation

• Enterprise Rent-A-Car (23.8 miles)