Overall Review of Hillside Nursing Center of Wake Forest
common
16 reviews mention this
Staff care is a frequent plus
Many residents and families describe staff as caring and attentive.
Across multiple reviews, families highlight warm, compassionate interactions and professional support from nurses, aides, and therapy teams. Several note that staff took time to explain documents, coordinate needs, or communicate with them during rehab. A few reviewers also contrast that experience with earlier placements, saying Hillside felt safer and more supportive for their loved one.
common
9 reviews mention this
Therapy support helps progress
Physical and occupational therapy are repeatedly credited with meaningful recovery.
Many reviews focus on rehab resultsāpeople describe regaining strength, improving mobility, and building confidence after hospital stays. Several mention PT/OT staff working toward patient-centered goals and pushing within limits. Reviewers also describe coordinated care around appointments and recovery plans as part of the rehab experience.
caveat
8 reviews mention this
Cleanliness concerns come up
Some reviews raise serious concerns about odors and pests.
While some reviewers say the facility felt clean and well cared for, others report unpleasant odors and visible pest problems in rooms or hallways. Several negative accounts describe urine or feces smells and mention flies, roaches, ants, or bed bugs. A few reviews also describe what they saw as minimal effort once inside the patient areas, which compounds the cleanliness concerns for those families.
caveat
4 reviews mention this
Communication can feel unreliable
Several reviewers describe delays and difficulty getting updates.
Some families say communication broke down when they tried to reach staff, get paperwork completed, or receive updates about medical appointments and care plans. A few mention promised updates not happening unless they repeatedly asked, and frustrations with having to go through the front office. Other negative reviews also describe a lack of timely follow-through after questions were raised about care needs.
common
Nearby amenities are within a few miles
Common errands and services are located nearby.
The listing area includes everyday destinations such as pharmacies, a primary care clinic, and coffee options at under about three miles for several entries. There are also parks and restaurants within the same general area. This can help families visiting during recovery, though reviews mainly focus on care and day-to-day interactions rather than location.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.