Hillside Nursing Center of Wake Forest

Pros

• The nursing staff and caregivers at Hillside provided excellent and thorough care for the patient's recovery.
• The physical therapy (PT) and occupational therapy (OT) staff were outstanding, helping the patient regain strength and stamina.
• Hillside offers a calming and "homey" environment that exceeds expectations compared to other facilities.
• Residents in the Assisted Living section are treated with love and care by the dedicated staff.
• The management team demonstrates exceptional compassion towards residents and their families.
• Families feel secure in knowing their loved ones receive high-quality care at Hillside during rehabilitation stays.
• Staff members consistently show professionalism and genuine concern for the well-being of patients, creating a positive experience for families.

Cons

• The reviewer expressed concerns about the lack of security measures at Hillside, noting that anyone could enter the facility and access patient rooms without being questioned.
• A complaint was made regarding a serious medication error where the patient's prescribed pain relief was administered incorrectly, leading to confusion and drowsiness for an extended period.
• The reviewer reported that their mother was not transported to her required surgical follow-up appointment, causing distress among family members who were waiting at the doctor's office without knowing her whereabouts.
• The reviewer felt scared for their mother's safety due to the easy access and lack of oversight in the facility.
• After their experience, the reviewer's family decided to sign their mother out of Hillside as recommended by her surgeon, reflecting a complete dissatisfaction with the care received there.
• The doctor promised not to recommend Hillside to any future families based on the negative experience shared by the reviewer.

Review

Hillside Nursing & Rehabilitation Center has garnered a variety of reviews from families who have entrusted their loved ones to the facility for various care needs, ranging from rehabilitation after surgery to long-term assisted living. Many reviewers spoke positively about their experiences, praising the quality of care and the dedication of the staff. Their testimonials paint a picture of a facility that strives to provide compassionate care and support during challenging times.

One notably positive review highlighted how the nursing staff and caregivers at Hillside were described as ?very good? and ?thorough,? especially in the context of rehabilitation for a recent amputee. The physical therapy (PT) and occupational therapy (OT) teams were commended for their commitment to helping residents regain strength and stamina in preparation for prosthesis fitting. The reviewer noted a stark contrast between Hillside and another top-rated facility, asserting that Hillside surpassed expectations regarding patient care. The warm ambiance of the facility, which was termed more ?calming? and ?homey? than typical rehab centers, contributed significantly to a positive experience.

Assisted living services at Hillside also received high praise from families who felt their loved ones were cared for by attentive staff. Several reviews focused specifically on the Resthome Assisted Living department, where residents appeared to be surrounded by love and warmth fostered by dedicated staff members. Nurses, bath aides, and managers were specifically mentioned as exceptional caregivers who made the environment feel safe and welcoming?a sentiment echoed across multiple testimonials. One family member expressed their ongoing support for Resthome even after losing their mother, indicating they would return or recommend its services due to the meaningful connections formed there.

Conversely, not all experiences at Hillside were exemplary. A contrasting account detailed significant concerns regarding security measures within the facility. This reviewer emphasized alarming vulnerabilities in visitor protocols?namely, that guests could enter freely without proper identification checks or badging systems in place. They recounted being able to tour various areas unimpeded while observing residents requesting basic assistance with no staff oversight or intervention. Such observations raised fears about potential elder abuse or neglect; thus prompting this family to remain vigilantly present with their loved one during visitation hours.

Compounding these worries were serious lapses in medical care reported by another family regarding medication administration mistakes involving Tramadol?a narcotic pain reliever intended only for severe pain?but given erroneously under less critical circumstances instead. This error left an elderly patient confused and drowsy when it should not have been necessary at all. Furthermore, transportation issues arose when this same patient was mistakenly not taken to her crucial follow-up appointment?an incident that prompted strong recommendations against utilizing Hillside moving forward.

Ultimately, Hillisde presents both bright spots of exceptional care?especially evident within its assisted living department?and glaring issues related to safety protocols and medication management that warrant attention from administrators. Families seeking long-term placements or rehabilitation services will find it essential to weigh both perspectives carefully while considering what level of care aligns best with their needs and values before making potentially life-altering decisions for their loved ones? health care management.

In conclusion, while many have found solace through dedicated workers fostering supportive environments conducive to healing at Hillside Nursing & Rehabilitation Center?the emerging criticisms concerning safety practices raise essential questions about systemic processes needing improvement within such caregiving facilities as society continues striving toward better standards for eldercare overall.

Cafes

• Back Alley Coffee Roasters (0.9 miles)
• Panera Bread (2.8 miles)
• Starbucks (7.6 miles)
• Panera Bread (8.6 miles)
• Starbucks (12.5 miles)
• Starbucks (14.1 miles)
• 41 North (14.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (2.1 miles)
• Target Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (10.9 miles)
• Walmart Pharmacy (11.2 miles)

Places of Worship

• St Catherine of Siena Catholic Church (1.7 miles)
• Gethsemane Lutheran Church (9.9 miles)
• Beacon Baptist Church (12.1 miles)

Parks

• E. Carroll Joyner Park (2.1 miles)
• Horseshoe Farm Park (6.4 miles)
• Durant Nature Park (7.4 miles)
• Buffaloe Road Athletic Park (9.6 miles)
• Marsh Creek Park (11.1 miles)
• Eastgate Park (11.6 miles)
• Williams Park (11.8 miles)

Physicians

• Family First Primary Care (2.1 miles)
• Duke Primary Care Heritage Pediatrics (2.1 miles)
• Burton Family Medicine (2.4 miles)
• Wake Skin Cancer Cente (2.4 miles)
• Duke Primary Care Wake Forest (2.8 miles)
• Wake Specialty Physicians Women's Center (2.9 miles)
• Orthopaedic Specialists of North Carolina Pa (3.1 miles)

Restaurants

• McDonald's (2.5 miles)
• Char Grill (2.7 miles)
• McDonald's (4.6 miles)
• Nantucket Grill (6.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (7 miles)
• McDonald's (7.5 miles)
• McDonald's (8.5 miles)

Transportation

• Enterprise Rent-A-Car (9.4 miles)

Hospitals

• Duke Raleigh Hospital (12.1 miles)
• WakeMed Heart Center (14 miles)
• WakeMed Health & Hospitals (14 miles)

Theaters

• Cinemark Raleigh NC (14.2 miles)
• Alamo Drafthouse Raleigh (14.7 miles)