Rosewood Rest Home

Pros

• The staff are wonderful nurses and provide caring attentiveness to all residents.
• Rosewood is an independent, family-owned assisted living facility in North Carolina.
• Residents can easily talk with the administrator or owner for visits, questions, or concerns.
• The hardworking staff are kind and caring with all residents.
• Residents are loved by the staff and receive excellent care.
• The facility is very clean and well kept, with outgoing and hardworking staff.
• Management is great, and the setting is out in the country, offering a peaceful environment.

Cons

• They described the staff as extremely careless, with residents found near or on the highway in front of the facility and no concern when they were brought back to care.
• The facility was described as very run down, undersupplied, and short-staffed, with residents not properly cared for nor receiving proper medical care.
• They described the staff as dirty and unfriendly.
• The place was described as horrible, with overworked, underpaid workers and a horrible work ethic; it was all about money.
• The staff were described as rude, judgmental, and drama-filled, often on their phones and not attentive.
• The staff rarely wore gloves or washed hands, and towels with bowel movements were handled before touching a resident.
• Management was described as not taking staff seriously, including texting to terminate caring staff; the manager was said to yell at residents and staff.
• There was feces smeared on a resident's door and throughout the hallway, and the staff laughed when it was reported.
• There was a strong urine odor throughout the facility.

Review

Rosewood sits as one of the few independent, family-owned assisted living facilities in North Carolina, and that independence is repeatedly noted by residents' families and medical professionals who have engaged with it. Several comments highlight a warm, family-like atmosphere: wonderful nurses, attentive care, and a sense that the administrator or owner is approachable and available for questions or visits. A medical director who has spent years there even placed his husband in Rosewood during his terminal illness, trusting that the staff would deliver the kind of compassionate, family-centered care that he felt he could not provide at home. In these accounts, the emphasis is on kindness, personal attention, and a belief that the facility's non-fancy environment serves the needs of the patient more than appearances do.

There is also consistent praise for the quality of care in many of the reviews. Some residents are described as being treated with exceptional, person-centered care. The staff are portrayed as hard-working, friendly, and genuinely caring for the residents, who are said to be loved by the team. Cleanliness is repeatedly mentioned in a positive light, and the rural setting is cited as a plus - appealing to families who prefer a quieter, country atmosphere away from busier, more urban facilities. Those who praise Rosewood often emphasize that management is accessible and supportive, and that the facility can be recommended for long-term care needs because of the close, family-style approach to service.

That said, several reviewers flag notable staffing and safety challenges that color their overall impressions. In some accounts, Rosewood is described as occasionally shorthanded - a common issue across SNFs and ALFs in many areas - but one that can impact the level of daily care. The sentiment attached to these observations is mixed: some acknowledge the hardworking staff despite shortages, while others express concern about the consequences of being understaffed, including lapses in care or attention to residents' needs. In a few notes, the tone suggests that while the care philosophy aims to be patient-centered, staffing gaps can strain the staff's ability to consistently meet that standard.

There are more severe safety and quality concerns raised in several reviews. One particularly alarming set of comments describes residents being found near or in the middle of a highway in front of the facility, with no apparent immediate concern when they were brought back indoors. Those accounts describe distress and a lack of empathy toward elderly residents, creating fear for the residents themselves, nearby neighbors, and the surrounding town. These statements paint a picture of real, frightening incidents that starkly contrast with the more positive narratives about kindness and attentive care elsewhere in the facility.

Other reviews contribute a more pungent critique of day-to-day operations. Some note a deteriorating environment marked by disorganization and dirt, including reports of feces on a resident's door and smeared hallways, plus a pervasive smell of urine upon entry. In these cases, staff are described as disrespectful or not taking their responsibilities seriously, with management allegedly sending out tense messages about staffing changes. Additional concerns focus on hand hygiene and infection control practices, with claims that staff might skip gloves or proper washing, and that important routines - like handling materials with bodily waste - were not conducted with appropriate care. These comments collectively raise questions about overall professionalism and accountability within the facility.

A parallel strand of criticism targets management behavior and morale. Some reviewers characterize the leadership as undermining or punitive, with one calling it "piss poor management" and alleging that a facility manager yells at residents and staff. The picture that emerges in these accounts is of a workplace where staff morale may be low, with reports of staff spending time on personal conversations or breaks rather than focusing on care tasks, and where tensions around staffing and performance seem to influence the daily culture. It's a stark contrast to the more favorable portrayals of a warm, community-centered environment and underscores how divergent experiences can be within the same facility.

Despite the mixed feedback, another set of opinions reinforces that Rosewood can be a strong fit for some families. Reviewers who describe the facility as "very clean" and "exceptional in person-centered care" also highlight the strength of the local management and the appeal of the rural, out-of-town setting. In these accounts, the staff feel dedicated, the residents are cared for with warmth, and the overall environment is described as welcoming and well-kept. For families prioritizing a quiet, country atmosphere and personalized attention from a smaller, independent operation, these positive experiences provide a strong counterpoint to the more critical reports.

In sum, Rosewood presents as a facility with a core strength in personal, compassionate care delivered in a family-owned setting that can feel like home to many residents. The same environment that yields such warmth for some also coincides with significant concerns raised by others - ranging from safety incidents and cleanliness issues to staff morale and management practices. The variety of experiences suggests that outcomes at Rosewood may be highly sensitive to factors such as staffing levels, shift, local leadership, and how well the facility can translate its values of attentiveness and respect into consistent, day-to-day operations. For families evaluating Rosewood, the decision may come down to balancing the appeal of a close-knit, country setting and person-centered care against the realities of staffing pressures and the safety and cleanliness standards raised in some reviews.

This area of Harmony, North Carolina offers a variety of dining options such as Bojangles' Famous Chicken 'n Biscuits, Ivan's, Zaxby's, Romano's Italian Cuisine, Monterey Mexican Restaurant, Dj's, and Cracker Barrel. For outdoor recreation, Lake Norman State Park is located just 21.4 miles away. Healthcare services include Tall Oaks Family Practice, Southern Family Medicine, and RowMed Orthopedic for your medical needs. Pharmacies like Crp USA, Walgreens, CVS Pharmacy,and Healthsmart Pharmacy are conveniently located within a short drive. For a relaxing afternoon out, Clutch Coffee Bar offers a cozy spot to enjoy a cup of coffee or tea. This part of Harmony provides a mix of dining options and essential services to support senior living in the area.

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (19.5 miles)
• Ivan's (23.9 miles)
• Zaxby's (24.4 miles)
• Romano's Italian Cuisine (24.4 miles)
• Monterey Mexican Restaurant (24.4 miles)
• Dj's (24.4 miles)
• Cracker Barrel (24.6 miles)

Parks

• Lake Norman State Park (21.4 miles)

Physicians

• Tall Oaks Family Practice (23.3 miles)
• Southern Family Medicine (24.7 miles)
• RowMed Orthopedic (24.9 miles)

Pharmacies

• Crp USA (24.1 miles)
• Walgreens (24.7 miles)
• CVS Pharmacy (24.8 miles)
• Healthsmart Pharmacy (24.8 miles)
• CVS Pharmacy (25 miles)

Cafes

• Clutch Coffee Bar (24.8 miles)