Jurneys Residential Care

Pros

• The residents are so special!!!

Cons

• The reviewer states that none of the staff are professional in any way.
• They claim medications, including narcotics, frequently go missing from the meds department, leaving them without meds for days.
• They allege the facility is privately owned and should be investigated.
• They describe an incident where the owner removed a brand-new wheelchair and walker and promised replacements, which never materialized.
• They say they were discharged to another location with old equipment and no walker.
• They criticize the pharmacy arrangement (from Virginia) as the cause of delayed or missing medications and frequent med delivery problems.

Review

The whole experience paints a troubling picture of a facility where, in the writer's view, the residents are treated with something far from care and respect. The author opens by acknowledging that the people who live there are "special," but immediately makes clear that the staff and overall operation are something else entirely - far from professional in any recognizable way. The frustration comes through with a raw, unfiltered voice, underscoring a sense that the basic standards of care and accountability are missing, and that the issues aren't isolated incidents but a pattern that touches every aspect of the stay.

A central flashpoint in the account is the transfer of the writer from another assisted living and physical therapy facility to the one in question. The owner - described as personally involved in the move - claims that the new wheelchair and walker were "brand new" and that the patient would be the first to ride in it. The story then takes a sharp turn: the writer was told to leave the new wheelchair and walker behind, only to be transported to Olin, North Carolina, where the expectation was that a different, new set of equipment would be provided. Instead, the patient received an old wheelchair and no walker at all. Three months later, the writer was discharged back to Wilmington, North Carolina, and the whole episode is recounted with a strong sense of betrayal and confusion about the facility's operations and incentives, as a privately owned business with owners who are personally involved in patient transfers and equipment promises that don't materialize.

Beyond the transfer ordeal, the narrative hardens into a broader critique of the facility's professional competence, with particular emphasis on the medications department. The writer claims repeated problems with narcotics and missed doses, alleging that controlled substances were regularly missing. The operation is described as using a pharmacy out of Virginia, a choice that the writer questions and attributes to systemic issues rather than occasional mistakes. The cadence of the complaints - medications "going missing," the staff insisting the meds were not received, and the patient being left without essential drugs - paints a picture of a workflow that appears fragmented and unreliable. The emotional impact of these discrepancies is palpable, turning what should be routine medication administration into a source of fear and distress.

A especially jarring portion of the narrative is the detailed account of specific medications: the patient arrived with a supply of Adderall and pain medications, and, according to the writer, these were already in hand the day before the trip. The claim is that by the next morning, the staff told the patient they did not have the meds and could not locate them, despite having been handed over just hours earlier. The result, the writer states, was an almost ten-day period without essential medications while the facility supposedly ordered replacements from the Virginia pharmacy. The sense conveyed is one of disorganization and a lack of accountability, with serious consequences for the patient's health and wellbeing after a seemingly routine transfer.

The collection of grievances evolves into a broader indictment of the facility's culture and management. The writer characterizes the privately owned operation as lacking professionalism across the board, not just in isolated cases. There is a persistent call for an external investigation, driven by the belief that what is happening inside the facility is not just poor practice but a pattern that undermines patient safety and trust. The tone intensifies as the writer asserts that they witnessed and heard a lot of troubling things, leaving no ambiguity about the depth of dissatisfaction and concern.

In closing, the author reflects on the broader implications of their experience, wondering how such a facility can operate with so many unresolved issues. The plea is direct and urgent: something needs to be done, and the facility - along with its private ownership and the systems that govern its med management - merits scrutiny. The closing sentiment is one of exasperation and sorrow, underscored by a clear demand for accountability: the writer has seen enough to believe that an investigation is warranted and that remedial action is long overdue across multiple areas of operation. The overall narrative is a charged, lived-in account of frustration, fear, and a call for decisive change in how care is delivered at this facility.

Located in Olin, North Carolina, this area offers a peaceful and scenic environment for senior living. With Lake Norman State Park only 22 miles away, residents can enjoy the beauty of nature and outdoor activities. Bojangles' Famous Chicken 'n Biscuits is nearby for convenient dining options. For medical care, Tall Oaks Family Practice is located 24.8 miles away, ensuring access to healthcare services. Overall, this part of Olin provides a balance of tranquility and essential amenities for seniors looking to settle in a welcoming community.

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (20.7 miles)

Parks

• Lake Norman State Park (22 miles)

Physicians

• Tall Oaks Family Practice (24.8 miles)