Autumn Care Of Statesville

Pros

• The physical therapy facilities at Autumn Care are state-of-the-art and newly opened, impressing families with their quality.
• Some staff members are described as friendly and conscientious, working hard despite being busy.
• A nurse took the initiative to check on a patient who had developed pneumonia, demonstrating attentiveness to health issues.
• The building is noted to be clean and nice, contributing positively to the overall environment.
• Families appreciate the time staff spend with them during visits, showing a commitment to communication and support.

Cons

• Residents frequently waited over an hour for assistance to the restroom due to understaffing.
• Communication among staff was poor, leading to inconsistent information being provided to families.
• There were concerns about record keeping related to medication and food/water intake.
• Phone etiquette at the facility was lacking, with staff members being unhelpful and dismissive during calls.
• Residents were not consistently fed their meals, with reports of skipped meals on multiple occasions.
• Calls for assistance went unanswered for lengthy periods, creating a lack of immediate care for patients in need.
• Staff appeared overworked and overwhelmed, particularly during weekends when the situation worsened.
• Overall care quality was described as dismal, with inadequate attention given to residents' needs.
• The facility's reputation seemed to suffer significantly after it changed ownership, indicating a decline in standards of care.
• Patients had to conform to staff schedules rather than receiving individualized attention based on their preferences or needs.

Review

Autumn Care, a facility that once thrived under the reputation of its former owners, has seen a troubling decline in the quality of care and service provided to residents. Multiple reviewers express deep concern over the understaffing at the facility, which has led to alarming delays in essential services. One resident's family described a disheartening scenario where their loved one had to wait over an hour to be escorted to the restroom. Such prolonged waits seem common, as many reports reflect a struggle for residents and their families to locate staff when needed, leading to significant frustration and anxiety. The calls for assistance often go unanswered for extended periods, with some families stating that bell calls can take over 20 minutes before someone arrives.

Communication is another critical issue highlighted by reviewers. Many experience conflicting information from different staff members regarding care plans and daily routines, which creates confusion and distrust among family members. Poor record-keeping surrounding medication administration, food intake, and hydration further exacerbate concerns about resident safety and well-being. This lack of coordinated care suggests systemic problems within the facility's management structure that could compromise patient safety.

The experiences shared by families suggest that certain days are particularly challenging; weekends, in particular, have been reported as worse than weekdays due to staffing shortages. One reviewer recounted how a nurse informed them that only two nurses were available for three hallways on a Sunday morning, resulting in their loved one being left in bed without assistance. Families expressed sorrow as they witnessed inadequate attention given during meal times—one family stated their loved one was not fed on multiple occasions while others received excessive amounts of food without proper oversight.

Despite these serious issues raised by numerous reviewers, there were some contrasting perspectives regarding Autumn Care’s rehabilitation services. A few individuals remarked positively about physical therapy offerings within this updated facility that included state-of-the-art equipment and knowledgeable staff willing to assist patients with recovery efforts. However, even those satisfied with physical therapy noted the lack of overall attentive care from nursing staff outside this specialized service area; they felt other crucial needs remained largely unmet.

The overall sentiment among those leaving reviews is one of disappointment in both employee performance and patient response protocols at Autumn Care. Some noted instances where courteous interactions fell drastically short of professional standards during phone consultations when trying to gather information or address concerns about their loved ones’ care status. Lackluster communication practices leave many feeling undervalued as family members trying desperately to advocate for proper support systems.

Those who have witnessed both sides emphasize not judging a facility solely on its aesthetics but rather examining the level of personalized care provided therein. While some find comfort in visiting what's perceived as clean and visually appealing environments like Autumn Care’s building space, true value lies significantly more in having compassionate caregivers dedicated enough despite overwhelming workloads to respond promptly when help is required—a need woefully unmet according to most feedback gathered from concerned families seeking better outcomes for their relatives residing there.

In conclusion, it is clear from these reviews that Autumn Care faces substantial challenges related to staffing levels and efficient communication practices within its environment—all issues demanding urgent attention if ever any hopes exist for restoring trust with past patrons drawn here by promise alone rather than proven results delivered consistently through daily operations tending towards humane treatment above all else required when caring for vulnerable populations reliant upon adequate support systems wholly designed around prioritizing theirs above profits garnered otherwise lurking dangerously close behind such establishments every time corners are inevitably cut chasing after financial gains instead thereof risking lives unnecessarily pervading every aspect reviewed thoroughly above throughout countless testimonials now emerging following ownership transitions undergone recently affecting hazardously vital human lives caught up somewhere along way lost amidst twists unfolding too slowly turning back tide courageously fighting against neglect altogether previously respected long ago believed honorable places diligently checking fair bills paid appropriately still owed full recompense everyone successfully served before!

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (8.7 miles)
• Kickback Jack's (13.7 miles)
• Duckworth's Grill & Taphouse Mooresville (13.8 miles)
• Cracker Barrel (13.8 miles)
• Hickory Tavern (13.9 miles)
• McDonald's (13.9 miles)
• Joel's Asian Grill (14.4 miles)

Parks

• Lake Norman State Park (10.2 miles)
• Glen Oak Green Park (22.8 miles)

Physicians

• Tall Oaks Family Practice (13.2 miles)
• Northshore Orthopedics & Sports Medicine (14.2 miles)
• Novant Health Lakeside Family Physicians (14.3 miles)
• PHC Sailview Family Medicine (14.3 miles)
• Southern Family Medicine (14.6 miles)
• Piedmont Healthcare (14.8 miles)
• Shuping George DDS MS PA (15.1 miles)

Pharmacies

• Crp USA (13.4 miles)
• Walgreens (13.8 miles)
• CVS Pharmacy (13.9 miles)
• Healthsmart Pharmacy (14.6 miles)
• CVS Pharmacy (14.7 miles)
• Walgreens (15.8 miles)
• CVS Pharmacy (20.2 miles)

Cafes

• Clutch Coffee Bar (14.1 miles)
• Urban Grind Roasters - Artisan Coffee (14.7 miles)
• Starbucks (16.6 miles)
• Starbucks (23.1 miles)

Theaters

• AmStar 14 - Mooresville Theatre (14.3 miles)

Places of Worship

• First Presbyterian Church (14.8 miles)
• St Therese Catholic Church (15 miles)
• Cove Church (18.1 miles)
• Liberty Baptist Church (18.8 miles)

Transportation

• Amtrak (23.3 miles)