Universal Health Care - Greenville

Pros

• The rooms are clean and well-maintained, contributing to a pleasant environment for residents.
• Most staff members have been personable, friendly, and professional in their interactions with patients.
• There are daily activities and special events that keep residents engaged and entertained.
• The facility offers a variety of services, including hair care and non-medical excursions, enhancing the overall experience for residents.
• Some nurses and physical therapists have received praise for their effective and compassionate care.
• Families have expressed gratitude for the kindness shown by staff during difficult times, highlighting the supportive atmosphere in certain situations.
• The admissions staff listens to complaints and addresses them in a timely manner, showing commitment to improving resident care.

Cons

• The facility has been described as neglectful, with staff members not responding to call buttons for extended periods, leading to distressing situations for residents.
• There are reports of rude and unprofessional behavior from staff, including dismissive interactions with patients.
• Residents have experienced falls due to inadequate supervision and monitoring, resulting in injuries.
• Room cleanliness has been repeatedly criticized, with many comments about filthy conditions and unaddressed maintenance issues.
• The quality of food served at the facility has been poorly rated, with complaints about spoiled meals and limited options for residents.
• Patients have reported feeling ignored and uncared for by the staff, leading to a lack of essential personal care.
• Staff members have appeared disinterested or solely focused on completing their shifts rather than providing compassionate care.
• There is a general sense that management is ineffective and that there is high turnover among administrative staff, contributing to inconsistent resident care.
• Concerns about medical oversight have been raised, with families feeling that their input regarding patient care is often disregarded by doctors on staff.

Review

The experiences shared by family members and friends of residents at the facility are starkly divided, revealing a troubling spectrum of care that ranges from appalling neglect to moments of compassionate service. Many reviewers express outrage over the quality of care their loved ones received, particularly highlighting issues related to attentiveness and staff responsiveness. One individual described an egregious incident involving their father-in-law, who had recently undergone amputation and was left unattended for hours after calling for help. The lack of response culminated in a humiliating situation where he was forced to wait in soiled clothing, demonstrating a severe breakdown in basic caregiving protocols.

Other reviews corroborate these troubling accounts with similar themes of neglect. A friend mentioned that her loved one, despite being wheelchair-bound, suffered multiple falls due to inadequate monitoring by staff. In one instance, the resident lay on the floor for an extended period covered in feces after attempting to reach the bathroom on her own—an illustration of both physical and emotional disregard for patient dignity. Such narratives are alarming and raise serious questions about whether the facility maintains adequate staffing levels or ensures that staff are properly trained to attend to residents' urgent needs.

In contrast, some reviews reflect more positive experiences within the same facility. Several individuals noted professional and friendly interactions with staff members who seem genuinely invested in providing good care. They highlighted clean rooms, effective physical therapy sessions, and various activities organized for residents as redeeming qualities of the facility. One thankful reviewer specifically praised how staff went out of their way to provide comfort during a family member’s final moments—a testament to the compassion shown by certain team members that sadly appears overshadowed by wider systemic issues.

Nevertheless, even among those who report satisfactory experiences with care providers, there is an underlying acknowledgment that improvements are necessary across many facets of operation within the facility. Reports concerning delays in receiving medications or assistance indicate an overall deficiency in promptness that might compromise resident safety and wellbeing; despite some caregivers being attentive and considerate, others seem disengaged or overwhelmed by their workload.

Concerns about environmental cleanliness also emerged as a recurring theme in several reviews. One user detailed witnessing filthy living conditions upon their friend’s arrival at the facility: walls were grimy and unkempt spaces persisted until long overdue maintenance requests were finally addressed weeks later. Such neglect raises concerns not only about infection control but also reflects poorly on management practices meant to ensure a sanitary environment conducive to healing.

Food quality surfaced as another point of contention among reviewers; complaints included spoiled meals served at dinner and insufficient nutritional options available to residents—issues exacerbated by reports indicating that some patients received little support around meal times or had better luck bringing in food from outside sources due to dissatisfaction with what was provided. This inconsistency points toward broader organizational shortcomings regarding dietary planning tailored for diverse resident needs.

Ultimately, while there are moments where individual staff members shine through with exceptional care or kindness towards residents—a silver lining amid clouded narratives—the facility's overall reputation suffers significantly due largely to recurring instances of negligence and poor communication between families and medical professionals involved in patient care decisions. Until substantial changes take place that prioritize consistent oversight along with well-structured staffing—all vital components integral for fostering high-quality rehabilitation—the disheartening mixed feedback from both satisfied visitors alongside outraged families underscores persistent deficits requiring urgent attention from administrative leadership committed solely toward improving holistic health outcomes for every resident entrusted into their care.