Universal Health Care - Greenville
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2578 West Fifth Street, Greenville, NC 27834
For more information about senior living options: (844) 490-3973
The rooms are clean and well maintained. Most of the staff are personable, friendly, and professional. The facility offers many services beyond medical care, including hair care and outside excursions. The physical therapy is professional and effective. There are daily activities for residents and holiday events, and meals are enjoyed by residents. Staff members go out of their way to meet residents’ needs and provide comfort. The nurses provide loving, compassionate care, especially during end-of-life moments. The admissions staff are attentive and responsive to concerns.
The facility was unresponsive to call buttons for hours, leaving the resident in distress. The staff were inattentive and uncaring, with delays in pain medication and some nurses being rude. The environment showed neglect, with residents not checked on in a timely manner and multiple falls causing injuries. Rooms were dirty, with soiled linens, unmade beds, and delayed or insufficient cleaning. A resident lay on the floor for hours, covered in feces, indicating severe neglect. Food quality was poor, with spoiled meat and meals often not properly served or residents left to bring in meals. Medical communication and coordination were poor, with some staff not listening to families and care timings misaligned. Administrative staff were described as rude, with a sense that staff were more interested in tenure than patient care. A bedsore progressed to septic infection and death due to neglect, highlighting grave care failures.Universal Health Care - Greenville is best suited for families that can actively supervise and advocate for a loved one, particularly when a rehabilitation-focused track and access to a wide range of ancillary services matter. It is a setting where a resident may benefit from formal therapy, ongoing activities, and non‑medical offerings (hair care, social outings, and church or community visits) but only if reliable family involvement is ensured to shield the resident from potential gaps in daily care. Those who require consistently high-touch staffing, rapid response to needs, and unwavering cleanliness should consider alternatives.
On the plus side, the facility presents some tangible strengths. Rooms tend to be clean and well maintained, and there is a sense that staff members who engage with residents can be personable and professional. The Rehabilitation and Physical Therapy components have worked well for some residents, delivering meaningful progress and supporting recovery after procedures or hospital stays. The campus also offers a broad menu of services beyond core medical care, including hair care and non-medical outings, which can enhance quality of life for residents who thrive on social and restorative activities. Positive anecdotes emphasize compassionate end-of-life care and staff who went above and beyond for families in moments of need. For families with a flexible budget and an appetite for a robust activity calendar, these elements can be meaningful.
However, the glaring drawbacks are serious and frequent enough to demand caution. Reports of long call-button delays, sometimes lasting hours, are recurring enough to undermine safety and dignity, especially for residents who are wheelchair-bound or recovering mobility. Medication delays and inconsistent pain management further erode trust in daily care. Falls and injuries appear in multiple accounts, including incidents with broken bones, highlighting potential gaps in supervision and timely assistance. Room cleanliness and basic dignity issues surface in several narratives, from unmade beds and soiled linens to fecal incidents and unaddressed messes. Across reviews, a pattern emerges of understaffing, high turnover, and a perception that some aides and nurses are more focused on tasks than on residents’ immediate needs. Food quality and meal timing are mixed complaints as well, and communication with families, while some staff are responsive, can be inconsistent, especially when administrative changes disrupt continuity of care.
These strengths do not fully offset the core cons. In practice, the combination of unreliable response times, inconsistent caregiving, and uncomfortable safety concerns creates a risk calculus that many families will find unacceptable. When options exist, higher staffing stability, more predictable routines, and consistently attentive care tend to translate into better daily experiences and fewer safety events. The places where staff are warm and capable do not compensate for systemic issues that recur in multiple shifts and departments. While some residents benefit from meaningful therapy and engaged activities, the overall pattern of neglectful or rushed care in key moments weighs heavily in decision-making.
Those whose circumstances might lead to alternatives are clear. Anyone caring for a loved one with significant mobility challenges, cognitive needs, or a history of being left unattended should scrutinize options elsewhere. Families seeking consistently prompt response to calls, reliable medication administration, and rigorous infection- and safety-control practices will likely view Universal Health Care - Greenville as a second choice at best. For anyone still considering this community, it is essential to separate hopeful impressions from repeated experiences: schedule multiple visits at varied times, speak with both staff and current residents, and request to review incident logs and staffing patterns. A candid test of the facility’s culture will come from real-time demonstrations of response and accountability.
In the end, the decision hinges on risk tolerance and family capacity for vigilant oversight. This community can support rehabilitation and offer a breadth of services that appeal to some families, but the pattern of delayed responses, safety concerns, and inconsistent care makes it a risky choice for many. The prudent path is to pursue a facility with proven, steady staffing and a track record of reliable, compassionate care, unless a family is prepared to deploy rigorous advocacy, frequent in-person oversight, and an ongoing risk assessment to catch problems before they escalate.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Universal Health Care - Greenville is an exceptional assisted living community located in the heart of Greenville, NC. Our community offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our amenities are designed to enhance the well-being and convenience of our residents. We have a beauty salon on-site where residents can pamper themselves and look their best. Residents can also enjoy their favorite TV shows with our cable or satellite TV service. Our community operated transportation makes it easy for residents to run errands or visit local attractions. For those who want to stay connected, we offer a computer center and Wi-Fi/ high-speed internet access.
Dining at Universal Health Care - Greenville is an exceptional experience. Our dining room offers restaurant-style dining with delicious meals prepared by our talented chefs. We accommodate special dietary restrictions to ensure that each resident's needs are met.
Our care services cater to the unique needs of each resident. Our 24-hour call system provides peace of mind knowing that assistance is just a button away. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided by our trained staff to ensure that residents take their medications correctly and on time. Our mental wellness program focuses on promoting emotional well-being among our residents.
At Universal Health Care - Greenville, we believe in keeping our residents engaged and fulfilled through various activities and programs. Our concierge services help plan day trips for residents, allowing them to explore their surroundings and create lasting memories. Fitness programs are available to keep residents active and healthy. Resident-run activities foster a sense of community and encourage social interaction among peers.
We understand the importance of maintaining personal independence for our residents, which is why we offer move-in coordination services for a smooth transition into our community. Housekeeping services ensure that each resident's living space is clean and tidy.
Transportation arrangements are available not only for non-medical purposes but also for doctor's appointments, ensuring that residents have access to the medical care they need. Our wellness center provides additional resources to support the physical and emotional well-being of our residents.
Experience the comfortable and enriching lifestyle at Universal Health Care - Greenville, where we strive to provide exceptional care in a warm and welcoming environment.
Universal Health Care - Greenville is located at 2578 West Fifth Street, Greenville, NC 27834 in Pitt County, North Carolina
Universal Health Care - Greenville on seniors.fyi includes 5 photos including images showing building, dining, trees, landscaping, architecture, interior, garden, pathway, and more.
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