51 North Rt 9W, West Haverstraw, NY 10993
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The staff were exceptional from bottom to top. The nursing staff is great. Helen Hayes Hospital is known worldwide for its stellar reputation. Every aspect of Helen Hayes is five stars, with friendly, kind, and caring therapy teams. The therapy teams (PT, OT, recreational) work together to achieve excellent outcomes. The prosthetic services at Helen Hayes Hospital are outstanding and highly functional. The facility offers top-notch physical, occupational, and neurological therapy with a supportive care team. The discharge planning and case management coordinate home care effectively. The staff are incredibly kind and caring, contributing to excellent patient outcomes. The rehabilitation services are praised for their powerful, positive impact on patients.
They described the family visitation policy as terrible, forcing families to wait outside in hot weather and limiting visits to three people, causing immense stress. They called the pediatric outpatient therapy supervisor nasty, repeatedly talking over them during scheduling. They alleged the facility misrepresented itself as a hospital and warned about misrepresentation in emergencies. They reported discrimination against their mother during rehab, noting severe functional decline and neglect (no showers for two weeks, hair destroyed) and failure to arrange home care or follow-up after discharge. They claimed safety issues, including leaving a patient alone in the shower causing a fall and disallowing walking despite clearance, leading to weakness. They criticized management for lack of leadership since a staff member left and for poor communication and failure to arrange home care. They described rude behavior by staff, including a supervisor labeling them rude and talking over them. They asserted the facility treats patients as just another case and has lost focus on family wellbeing, which they found heartbreaking.Helen Hayes Hospital and its Rehabilitation Center clearly leave a big impression on people, with voices ranging from rapturous praise to pointed criticisms. One reviewer opened with a heartfelt nod to Dr. Seliger and Beth, describing an experience that blended gratitude with practical changes in how the facility operates today. They celebrated the continuity of care they felt in the halls, even as they navigated logistical shifts like paying a bill by mail instead of at the registration desk. The person appreciated reconnecting with familiar faces and looking forward to continued therapy with Beth, calling her the best therapist they'd had. This blend of personal connections and high-quality therapy underscored a core theme: when the care team aligns on the patient's needs, outcomes and morale rise together.
Across many accounts the staff are praised as exceptional from top to bottom. Messages repeatedly describe nurses, aides, and therapists as kind, patient, and dedicated, with remarks such as "the staff was exceptional from bottom to the top" and "the building is clean, the food is delicious, the therapy team are friendly, kind, and caring." There are numerous nods to the way nursing, physical therapy, occupational therapy, and recreational therapy work in concert to help patients regain independence. Several reviewers highlight specific, highly positive outcomes - patients leaving with real gains, able to walk again, and feeling that clinical goals were met through coordinated discharge planning and family involvement. The sentiment is that Helen Hayes delivers patient-centered care, and the care teams often go above and beyond to support healing and function.
This strong sense of teamwork and positive outcomes is reinforced by several personal success stories. One patient, recovering from knee replacement, described a transformative arc: ten days to two weeks of inpatient care, then home with continued therapy and support that ultimately enabled walking independently without a cane or crutches. Another reviewer lauded not only the therapists but the entire ecosystem that supports rehab - case management, social work, and home-care coordination - emphasizing that the ultimate measure of success is the patient's ability to return home better equipped to function. There are also anecdotes about prosthetics and fitting out patients for life after rehab, with praise for the prosthetic team and even a shout-out to the collaboration with external providers that helped secure durable, functional devices.
Yet the hospital system's strengths are balanced by pointed criticisms about family policy, communication gaps, and the navigation of care under changing procedures. A number of reviewers criticize family visitation rules, describing strict limits on visitors, outdoor waiting during hot weather, and a punitive sense that family time has become secondary to the patient's timetable. The frustration is palpable when group visits could not be scheduled for a loved one who had recently suffered a stroke, and when families felt they were kept apart or excluded from the healing process. The recurring message is that while clinical care and therapy can be excellent, the hospital's rules around family presence and visitation can feel impersonal, stressful, and at odds with what families believe is needed to support recovery.
There are also cautions about misperceptions and communication hurdles. One review notes a clear frustration with the public-facing description of the facility as more than just a hospital - a rehab center that some visitors perceived as a misrepresentation in medical emergencies. Other patients recount scheduling bottlenecks and a perception that some leaders or supervisors are not listening, including a pediatric outpatient therapy supervisor deemed rude on a scheduling call, which unsettled a parent before therapy even began. Taken together, these critiques underline a persistent theme: even when clinical care is strong, administrative and interpersonal communication can undermine the overall experience if not managed with empathy and clarity.
A particularly stark set of criticisms centers on the care of elderly or vulnerable family members. A reviewer described a traumatic sequence in which a mother with a brain stroke received suboptimal treatment: poor showering and hygiene, insufficient mobility support, and a discharge plan that felt rushed and inadequately equipped with home care or follow-up resources. The reviewer recounted a lack of aftercare coordination, a failure to secure home aides, and even emotional blows like Christmas flowers being discarded in a bathroom. They also pointed to a specific case manager who seemed unhelpful and unavailable during a crucial period. These allegations, while isolated, raise serious concerns about patient safety, dignity, and continuity of care, and they contrast sharply with the hospital's otherwise frequent portrayals of excellence.
Beyond these extremes, the broader feedback still speaks to a culture at Helen Hayes Rehabilitation that produces meaningful, positive health transformations for many, while also highlighting areas for improvement. There are notes of ongoing outpatient therapy and management changes - some reviewers mention that leadership shifts (such as staff departures) can alter the day-to-day experience, for better or worse. In many stories, patients and families found comfort in the hospital's strong, professional approach to rehabilitation, with mentions of well-coordinated teams and a shared commitment to getting patients home safely and independently. The hospital's reputation appears to rest on a foundation of dedicated professionals across disciplines, whose efforts consistently drive good outcomes when the system works for the patient.
Taken together, the narratives present a portrait of a premier rehabilitation institution: a place where highly skilled therapists, nurses, and clinicians frequently deliver exceptional care, empathy, and tangible improvements in function. The praise for the therapists, particularly the individualized attention from PTs and OTs and the effective collaboration with case management, stands out as a genuine strength. At the same time, several reviewers insist that the patient and family experience is not uniformly positive. They point to friction between institutional policies and the needs of families, to gaps in communication, and to episodes where care or discharge planning fell short of expectations. The hospital's overall impact seems to depend on a combination of excellent clinical expertise and the degree to which administrative processes and family engagement are aligned with the patient's healing journey.
25 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Westchester Cty (17 miles away) Stewart (22 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helen Hayes Hospital - RHCF in West Haverstraw, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a fully furnished living space with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. Residents can enjoy tasty meals in the dining room with restaurant-style service and special dietary restrictions are accommodated.
The care services at Helen Hayes Hospital - RHCF are designed to meet the individual needs of each resident. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure proper dosage and timing. The community also offers a mental wellness program to support the emotional well-being of residents.
Residents at Helen Hayes Hospital - RHCF can engage in various activities organized by both staff members and fellow residents. Scheduled daily activities cater to different interests and preferences while resident-run activities foster social interaction and participation. Nearby parks provide opportunities for outdoor recreation.
Convenience is key at Helen Hayes Hospital - RHCF, with several amenities located nearby. There are two parks where residents can enjoy nature walks or picnics. Three pharmacies are easily accessible for medication refills, while three physicians' offices offer medical assistance when needed. For dining options beyond the community, there is one restaurant nearby. Transportation services are also available for easy commuting to appointments or outings.
Overall, Helen Hayes Hospital - RHCF strives to offer a comfortable living environment alongside comprehensive care services to promote the health and happiness of its residents.
Helen Hayes Hospital - RHCF is located at 51 North Rt 9W, West Haverstraw, NY 10993 in Rockland County, New York
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