87 South Route 9W, Haverstraw, NY 10927
To contact a resident: (845) 429-5381
For more information about senior living options: (866) 208-4318
Overall Review of Northern Riverview Health Care
Pros
The staff is accommodating and resolves problems for residents.- Meals are served on time, and staff work to make dining a pleasant experience.
- Residents are friendly and camaraderie is fostered.
- There is an on-site doctor who is hands-on.
- The nursing staff is lovely and very helpful.
- The administrator is described as a godsend and provides needed help.
- The facility is clean and staff are caring toward patients and families.
- The facility accepts Medicaid.
Cons
The care is below par and lacks an interdisciplinary team.- The atmosphere is dark and depressing, with staff prioritizing billing over patient care.
- Rehab equipment is filthy and not sanitized between patients.
- There is no fresh air or outdoor space for residents, and the grounds are in disarray.
- Some staff neglect residents, leaving them in filthy or urine-stained clothes and even stealing clothing.
- Staff sometimes fail to inform families when residents become ill, leading to hospitalizations.
- The food served is unpalatable and often bad, and the facility should be closed down.
Review
Northern Riverview Health Care in Haverstraw is best suited for seniors who must rely on Medicaid and who want a practical, on-site medical presence with generally responsive staff. It serves households in Rockland and West Haverstraw who need a straightforward option that can help with routine care, meals, and local transportation, while keeping costs manageable. This community functions best for residents who do not demand top-tier rehab programming or an ultra-bright, resort-like atmosphere, but who still expect staff to listen and respond when needs arise. For families prioritizing a consistently uplifting environment, highly calibrated rehabilitation services, and meticulous cleanliness, alternatives should be on the short list.
Those who may want to consider other options are clear: if robust physical therapy, strong safety monitoring, and a facility with inviting outdoor spaces and exercise amenities are non-negotiable, look elsewhere. Several accounts describe a lack of outdoor activity space and no on-site gym, which makes sustained conditioning a challenge for heart-health needs or fall-prevention routines. When the emphasis shifts to proactive, highly attentive care, especially for residents with dementia, frequent falls, or complex medical management, the mix here becomes uneven. Potential buyers should enter with a precise decision framework and a plan to verify ongoing quality of care beyond initial impressions.
On the upside, the strongest recurring positives center on staff accessibility and medical oversight. Residents commonly note that the team is accommodating and that doctors are available to provide hands-on attention. There is practical continuity: meals are served on time, Medicaid transportation is available, and a sense of camaraderie often emerges among residents. In assisted living, some families report cleanliness and daily attentiveness that helps their loved ones feel cared for. On balance, these practical strengths create a dependable baseline for daily living, which matters when budget and access influence the choice.
Yet the negatives cut into that baseline in meaningful ways. Multiple reviews portray care as inconsistent at best, with claims of neglect and a lack of proactive monitoring. The absence of a true interdisciplinary care approach is repeatedly cited, along with criticism that some rehab staff lack compassion or urgency for difficult cases. Sanitation concerns around rehab equipment, and reports of patients not receiving timely attention after falls, cast a long shadow over other positives. Outside, the grounds and air quality are flagged as subpar, with complaints about the environment feeling dark or disarrayed. These elements are not small reservations; they touch daily safety, dignity, and the overall trajectory of recovery.
The campus reality across assisted living and nursing-style care appears Mixed rather than uniform. Some families praise the clean rooms, the friendliness of co-residents, and the presence of on-site clinicians, implying a workable option for those who want Medicaid-friendly care and a stable, personal touch from staff. Others recount experiences that would alarm families seeking peace of mind: persistent cleanliness issues, delayed responses to emergencies, and troubling anecdotes about staff behavior. In short, the facility can meet essential needs and offer practical service, but it does not consistently deliver the safety net and rehabilitative rigor that may be required for higher-acuity residents.
Decision guidance: visit with a checklist. Request a current plan of care, speak with the administrator about staffing schedules and turnover, and review recent incident reports and any family communication protocols. Confirm the availability and scope of therapy services, and demand a tour of the rehab area to observe sanitation practices and equipment condition. Inspect the outdoor surroundings and confirm whether any nearby options exist for outdoor activity or walking routes. If choosing this community, enter with explicit expectations and a clear plan for ongoing oversight, especially around falls, cleanliness, and timely communication. If those assurances cannot be secured, pursue alternatives with stronger reputations for proactive care, robust rehab services, and consistently clean, bright environments.
182 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Westchester Cty (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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