Northern Riverview Health Care

Pros

• The staff at Northern Riverview is accommodating and tries to resolve problems for residents.
• The facility goes the extra mile in caring for patients and their needs.
• The staff is always attentive to the needs of residents and knows them by name.
• The nursing staff is lovely and very helpful.
• The facility is clean, and the residents are happy.
• The administrator at Northern Riverview was a godsend when assistance was needed.
• The staff at the assisted living facility is caring and helpful.

Cons

• The care is below par.
• The rehab team has no compassion to assist difficult patients.
• The rehab equipment is filthy and not sanitized.
• Patients do not have the proper equipment for total comfort.
• The management's philosophy is to keep the patient there as long as possible and bill Medicare.
• Patients get worse and catch illnesses they did not have when admitted.
• There is no fresh air and the grounds are in disarray.
• Some staff members did not seem to care about the residents and border on neglect.
• Staff members have stolen clothes from residents.
• Staff did not inform family of an illness, leading to hospitalization and transmission of illness to family members.
• Majority of staff seem to be there only because it's their job, lacking in genuine care and compassion.
• Smoking occurs in front of the entrance, causing a discomfort for some residents or visitors.

Review

Northern Riverview Assisted Living, located in West Haverstraw, NY, has received mixed reviews from residents and their families. While the staff is generally accommodating and friendly, there are some areas for improvement that have been highlighted by reviewers.

One common concern is the lack of exercise facilities or outdoor spaces for residents to enjoy. The absence of a gym or outdoor area with picnic tables prevents individuals, especially those with heart conditions, from getting the necessary physical activity. This is seen as a major drawback since regular exercise is crucial for maintaining overall health.

Additionally, the quality of food served at Northern Riverview seems to be an issue for many residents. Although meals are served on time and efforts are made to create a pleasant dining experience, the taste and enjoyment of the food itself often fall short. It is mentioned multiple times that the food is unpopular and unsatisfactory.

Some reviewers express concerns about the level of care provided at Northern Riverview. One individual suggests that there is no effective interdisciplinary team in place and describes an atmosphere that feels dark and depressing. The rehab team specifically receives criticism for lacking compassion towards difficult patients and focusing more on billing insurance for job security rather than providing genuine care.

Another reviewer highlights instances where their great-grandmother fell without anyone noticing for a considerable amount of time. This lack of attentiveness raises questions about the effectiveness of supervision and response to emergencies within the facility.

However, not all reviews are negative. One family member commends Northern Riverview's staff, nurses, doctors, and overall care provided to their loved one. They specifically mention the staff going above and beyond to meet both patient needs and family expectations.

On a more positive note, another reviewer praises the cleanliness of the facility and appreciates how caring the staff members are towards residents. They also highlight that Northern Riverview accepts Medicaid as payment, which can be a significant factor when selecting an assisted living facility in Rockland.

In summary, while Northern Riverview Assisted Living has received mixed reviews, there are areas that need improvement. Concerns about the lack of exercise facilities and outdoor spaces, dissatisfaction with the food provided, and questions regarding the quality of care are common among reviewers. However, positive feedback regarding the staff's friendliness, cleanliness of the facility, and acceptance of Medicaid payments also exist.

Hospitals

• Helen Hayes Hospital (2.2 miles)
• VA Hospital at Montrose (3.8 miles)
• Hudson Valley Hospital Center (8 miles)

Physicians

• Scott Sanders, MD Dermatology (2.2 miles)
• Palisades Pediatrics (2.4 miles)
• Digestive Disease Associates (3.9 miles)
• Caremount Medical (4.3 miles)
• Bardonia Pediatric Associates PC (5.5 miles)
• North Star Medical Group (5.6 miles)
• Advanced Orthopedics & Sports Medicine (6.5 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (4.9 miles)
• Walgreens (5.7 miles)
• CVS Pharmacy (5.7 miles)

Parks

• Croton Landing Park (3.8 miles)
• Senasqua Park (3.8 miles)
• Rockland Lake State Park (3.9 miles)
• Croton Point Park (4.1 miles)
• Louis Engel Park (5.3 miles)
• Nyack Beach State Park (5.4 miles)
• Rockefeller State Park Preserve (8.5 miles)

Restaurants

• The Burger Loft (4.1 miles)
• The Blue Pig (4.3 miles)
• DD's Diner (5.2 miles)
• The Boathouse (5.2 miles)
• 3 Westerly Bar and Grill (5.3 miles)
• Sing Sing Kill Brewery (5.6 miles)
• McDonald's (5.8 miles)

Transportation

• Croton-Harmon Amtrak Station (4.1 miles)
• Cortlandt Metro North Train Station (4.5 miles)
• Metro North - Ossining Train Station (5.3 miles)
• Peekskill Metro North Train Station (6.8 miles)
• Bus Stop (6.9 miles)
• Metro North - Tarrytown Train Station (9.3 miles)
• Chappaqua Train Station (10 miles)

Theaters

• AMC Palisades 21 (6.3 miles)
• Nanuet STM 12 & RPX (7.1 miles)

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (6.7 miles)
• Bais Hamedrash (7.2 miles)
• Good Shepherd Lutheran Church (9.2 miles)

Cafes

• Starbucks (6.8 miles)
• Boxer Donut & Espresso Bar (7 miles)
• Art Cafe Of Nyack (7.3 miles)
• Starbucks (9.3 miles)
• Coffee Labs Roasters (9.5 miles)
• Starbucks (10.1 miles)
• Starbucks (10.9 miles)