1 South Route 9W, Haverstraw, NY 10927
For more information about senior living options: (844) 490-3973
Greenhills appears to evoke a strikingly mixed set of experiences. On one hand, there are clear moments of warmth and appreciation that paint a bright picture of the place. One reviewer begins with a positive note: "What a great experience. Lovely staff." The sentiment is reinforced by a visit to see an uncle named Timmy, who, according to the account, was smiling and happy to be outdoors with his friends. The visitor describes Timmy as eager to introduce them to his friends and family, and closes that portion with a simple, affectionate line: "We love Greenhills." In this thread of reviews, the atmosphere feels welcoming, and the staff are portrayed as kind and caring in the moments that matter to the family.
Yet, this favorable tone sits beside a starkly contrasting narrative that portrays serious concerns about living conditions and overall quality of care. In a strongly negative assessment, the writer asserts that they would give the place a "zero if possible," detailing living conditions described as unhealthy and inhumane. The account focuses on a troubling image: on the third floor, residents living without air conditioning; an elevator button that is broken and cannot be used to go down; a building that is said to fail to meet code. Hallways are described as unsafe and not equipped with surveillance cameras, with the implication that if a patient were to fall, there would be no immediate awareness unless someone happened to be going up or down the stairs. The reviewer emphasizes a lack of supervision on weekends, a perceived absence of cleanliness, a foul smell, and an overall impression that the facility is more focused on taking money than on patient well-being.
This negative portrayal further claims that there is little to stimulate residents' minds and that many appear sedated for much of the day. The reviewer notes a recurring explanation they received for these conditions: the facility had just been bought and had new owners. Such statements are used to frame the entire experience as one where improvements are either ongoing or unavailable, and where administrative turnover coincides with questions about the standard of care and oversight.
Interwoven with these stern concerns is a concise affirmation of care staff from a different lens. Another reviewer writes simply "Great Staff!!" - a brief though telling phrase that confirms, in the same place, that compassion and attentiveness can exist alongside the more troubling reports. This contrast highlights how one can witness genuine warmth in interactions with workers while still feeling alarmed by structural and operational issues that affect safety and daily living conditions. The juxtaposition of praise for staff with warnings about safety and neglect creates a complex, multifaceted image of Greenhills.
A further, highly charged voice expresses ongoing frustration: "Disgusted and dissatisfied!!! Highly upset every time I go get my mom she looks worse and worse!! I'm about to report them lividdddf." This sentiment echoes the earlier concerns but frames them in a more personal, urgent way, emphasizing the emotional toll on family members who are repeatedly confronted with a loved one's declining appearance or condition. The tone underscores a fear that visible signs of deterioration may reflect deeper, systemic issues within the facility, and it adds a sense of immediacy to the call for accountability and potential reporting.
Taken together, these reviews paint a paradoxical picture of Greenhills: moments of grace and human connection that bring comfort to families, counterbalanced by serious questions about safety, supervision, cleanliness, and the overall environment in which residents live. The presence of both glowing compliments toward staff and alarming descriptions of infrastructure, code compliance, and day-to-day care suggests that experiences may vary greatly from one visit or one resident to another, or may hinge on changes in ownership or administrative practices. The recurring mentions of new ownership imply that transitions in management could be a factor in the inconsistencies, though the accounts do not provide a detailed timeline or independent verification.
For anyone considering Greenhills, these voices underscore the importance of a thorough, firsthand assessment that goes beyond a single impression. Prospective family members might benefit from arranging multiple visits at different times, asking explicit questions about safety features such as functioning elevators and surveillance, and seeking out documented information about code compliance, staffing levels, and supervision schedules - especially on weekends. It's also valuable to speak with staff about how they stimulate residents' minds, how medications are managed, and what measures are in place to prevent sedation and promote engagement. In the end, the stories reflect a place capable of both genuine compassion and troubling gaps, inviting careful, in-depth exploration before forming a decision.
Green Hills Estate is an assisted living community located in Haverstraw, NY. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Green Hills Estate include a beauty salon, where residents can get their hair done and pamper themselves. Each resident has access to cable or satellite TV for entertainment in their private rooms. Community operated transportation is available for those who need assistance getting around town. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by the staff. Fitness enthusiasts can make use of the fitness room on-site. The facility is fully furnished, allowing residents to move in without any hassle. A gaming room provides entertainment options, while the garden provides a serene outdoor space to relax. Housekeeping services ensure that the common areas and individual rooms are kept clean and tidy. Each resident has access to a kitchenette for their convenience. Move-in coordination services are available to assist new residents with transitioning into their new home. A small library is also present on-site for those who enjoy reading. Residents have access to a telephone for communication purposes, as well as Wi-Fi/high-speed internet.
Care services provided at Green Hills Estate include a 24-hour call system to ensure that help is always just a phone call away. There is 24-hour supervision by trained staff members who are available to assist with any needs that may arise throughout the day or night. Assistance with activities of daily living such as bathing, dressing, and transfers is provided as needed. Residents with diabetes receive specialized diets tailored to their specific needs. The staff at Green Hills Estate also assists with medication management, ensuring that residents take their prescribed medications on time and correctly. A mental wellness program is in place to promote emotional well-being among residents.
Dining at Green Hills Estate takes into account any special dietary restrictions that residents may have, ensuring that everyone's nutritional needs are met.
The community offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or making reservations for outings. Fitness programs are offered to promote physical well-being. Residents can participate in various resident-run activities and scheduled daily activities.
In addition to its amenities and care services, Green Hills Estate boasts a convenient location near parks, pharmacies, physicians, restaurants, transportation options, and hospitals. This ensures easy access to necessary resources and healthcare services for the residents.
Overall, Green Hills Estate provides a comfortable and supportive environment for seniors who require assistance with daily living tasks. With its array of amenities, care services, and convenient location, it is an ideal choice for those seeking quality assisted living in Haverstraw, NY.
Green Hills Estate is located at 1 South Route 9W, Haverstraw, NY 10927 in Rockland County, New York
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