Information last verified:
920 Cherry Ridge Boulevard, Webster, NY 14580
For more information about senior living options: (844) 490-3973
The staff are caring and clearly enjoy their work. The facility is clean and well maintained. Front desk staff Ann Marie and Victoria provide coordinated support. Brian from Marketing helped them find the right home. Patty, the Independent Living Residence Manager, guided them through the transition. The resident and staff community feels like family. Cherry Ridge was their first choice for a senior living home.
The mom deteriorated within three weeks and passed away. The mom was thrown to the ground by a nursing aide. She had fallen twice and was not supposed to be walking on her own. A supervisor said an aide was fired for abuse, and that information should not have been shared. The facility has cliques, like being in high school. They let employees be bullied and make up lies to fire people. The D.O.N or HR cannot be counted on. There was no response when calls were made to the administration.St Anns Community in Webster is best suited for families seeking a caregiver-forward assisted living experience where daily life is driven by attentive frontline staff and a genuine sense of community. It works well for residents who can function with routine assistance, enjoy clean surroundings, and benefit from consistent, hands-on care without requiring high-acuity medical management 24/7. The setting tends to reward steady support from CNAs and nurses and favors a stable, personal approach to daily activities. Those who need frequent, highly complex medical interventions, aggressive fall prevention measures, or constant, crystal-clear incident transparency may find the fit less secure. In short, this is a practical choice for comfort, continuity, and decent day-to-day care, with caveats for safety oversight and communications.
On the positive side, the strongest takeaway is the warmth and competence of many frontline caregivers, who deliver daily assistance with a hands-on style that families value. Cleanliness and a well-maintained environment help reduce stress for both residents and visiting relatives. Families frequently cite helpful front-desk and coordination support, which eases transitions and ongoing scheduling, as well as a resident-and-staff culture that can feel welcoming and familiar. In practice, this translates to reliable help with activities of daily living, prompt response to routine needs, and a sense that staff are genuinely trying to improve quality of life within the bounds of the program. When a resident remains reasonably independent with occasional supervision, these strengths are meaningful and tangible.
Yet serious concerns surface in the wake of significant safety incidents and murky communication around them. One family reports rapid decline and multiple incident filings within a short window, including an allegation that a nursing aide threw a resident to the ground and another that a supervisor acknowledged an abuse firing, information the family felt was not handled with appropriate discretion or transparency. This is not a superficial issue: it touches on resident safety, staff accountability, and the trust families place in leadership to manage and disclose incidents promptly. Such experiences shadow the positives and create a sense that oversight and supervisory discipline may not always align with family expectations for openness and immediate corrective action.
These tensions between strong day-to-day care and troubling safety signals raise a critical question: do the pros truly offset the cons in a sustainable way? The answer hinges on governance and communication. When care staff are consistently compassionate and capable, residents enjoy a stable routine and relatives gain reassurance from routine toollines, care plans, scheduled check-ins, and transparent care notes. However, the weight of safety concerns cannot be dismissed; without clear, timely incident reporting, root-cause analysis, and decisive management response, the perceived risk to a loved one grows over time and undermines the otherwise solid day-to-day experience. In other words, the caregiver quality is a major asset, but it cannot fully compensate for gaps in safety oversight and family communication.
Families who place a premium on proactive safety oversight and rapid escalation should consider alternatives. If a resident’s needs include higher medical acuity, strict fall prevention, or a culture of transparent accountability from HR and administration, this facility may not consistently meet those expectations. Similarly, for those who prioritize an unambiguous, highly responsive incident-management environment, it is prudent to compare governance practices at St Anns with other nearby options that emphasize open reporting, documented remediation, and stronger family liaison structures. In the current mix, a careful decision hinges on whether the desired balance tips toward dependable daily care with a trustworthy process for handling adverse events.
For those who proceed with St Anns, the prudent next steps are concrete. Request a detailed explanation of the incident-report workflow, including who reviews reports, typical timeframes for resolution, and how family updates are communicated. Seek a tour that focuses on safety features, supervision coverage, and fall-prevention protocols, and ask to meet the director of nursing or the administrator to outline accountability measures. Review current care plans and ask for case-load ratios to understand how many residents each aide typically supports during shifts. If family members choose to move forward, consider a short-term trial period with defined milestones and a scheduled family conference to reassess after the first 30 days. This approach converts concerns into a measurable, accountable plan and helps determine whether the combination of strong day-to-day care and improved oversight truly fits a loved one’s needs.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Anns Community - Webster in Webster, NY is an assisted living community that offers a wide array of amenities and care services for its residents. The community features a beauty salon where residents can get pampered, as well as cable or satellite TV for their entertainment. Community operated transportation is available to help residents get around, whether it's for appointments or shopping.
For those who enjoy being on the computer, there is a computer center available. The dining room offers restaurant-style dining where delicious meals are served. The fitness room allows residents to stay active and maintain their health, while the gaming room provides entertainment options.
Outside, residents can enjoy the beautifully maintained garden and outdoor space. Housekeeping services ensure that their living environment remains clean and tidy. Each resident has a private bathroom for their convenience.
Additional amenities include a small library for book lovers, telephone access, move-in coordination assistance, and Wi-Fi/high-speed internet connectivity throughout the community.
In terms of care services, St Anns Community - Webster provides 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Trained staff members are available to assist with activities of daily living like bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications properly.
The community offers special dietary restrictions such as diabetes diet options and can accommodate other dietary needs as well. Transportation arrangements are available for non-medical purposes.
Residents can participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by the community. Concierge services are also available to cater to individual preferences and needs.
St Anns Community - Webster is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and theaters which provide additional options for recreation and convenience for both residents and family members visiting them.
St Anns Community - Webster is located at 920 Cherry Ridge Boulevard, Webster, NY 14580 in Wayne County, New York
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