920 Cherry Ridge Boulevard, Webster, NY 14580
For more information about senior living options: (844) 490-3973
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The staff is very caring and clearly enjoys the work they perform. Ann Marie and Victoria at the front desk, along with behind-the-scenes coordination, contribute to a positive experience. The caregivers are amazing, and residents are nurtured toward good health. The resident and staff community at Cherry Ridge feels like family and creates a welcoming atmosphere. Brian from Marketing helped the family find just the right home, and Patty guided the transition into Cherry Ridge. Cherry Ridge was at the top of the family's preference list for follow-on care.
The facility has a cliquish atmosphere, like being in high school. It is alleged that staff are bullied and that some employees are fired after others fabricate lies. The DON and HR are not reliable sources of support. There are allegations of abuse by a nursing aide. A supervisor allegedly disclosed that an aide was fired for abuse, which seemed inappropriate and breached privacy.Cherry Ridge Assisted Living, known as The Glen, elicits a range of strong emotions from families who have interacted with it. On one hand, several reviewers consistently praise the facility for its cleanliness and the genuine care exhibited by many of the staff. They describe a welcoming atmosphere where front desk team members and caregivers contribute to a sense of community, making residents feel supported and valued. The positive stories highlight specific individuals who stand out for their helpfulness and warmth, and they emphasize that the overall environment feels like a close-knit, supportive place to live.
One family's account centers on a deeply personal and tragic experience. They share that their mother entered the facility with hopes of receiving compassionate care, but within three weeks she deteriorated and passed away. They report three incident reports tied to her stay and recount alarming moments where the mother told them she had been thrown to the ground by a nursing aide. The narrative continues with two falls and an expectation that she should not have been walking independently, underscoring concerns about safety and supervision. A supervisor reportedly told the family that an aide was fired for abuse, and the family notes confusion and disagreement over how that information was communicated. This account paints a troubling picture of safety and transparency during a highly emotionally charged time.
Complementing that perspective, another review celebrates the staff as caring and attentive across the spectrum of roles. This account emphasizes the people who make the daily routines work: Ann Marie and Victoria at the front desk, along with numerous caregivers who reportedly go above and beyond. The reviewer states that their parents were well-nursed and able to transition back toward independence, crediting the team's coordination and dedication for the quality of care received. The message here is that when staff are engaged and collaborative, residents and families feel seen, supported, and valued.
Yet, there is a contrasting viewpoint about the internal culture and management responsiveness. A separate reviewer describes the facility as having "clicks" and compares it unfavorably to high school social dynamics. This account asserts that bullies and false accusations can influence staffing decisions, and it claims that the Director of Nursing (D.O.N.) and Human Resources may not be as reliable or responsive as families expect. The reviewer also mentions attempting to contact leadership with no response, which adds to the perception of gaps in communication and accountability. Taken together, this account suggests that experiences can vary dramatically depending on department leadership and internal dynamics.
There is also a strong appreciation for independent living within Cherry Ridge. A couple living in an independent living (IL) apartment for about a year and a half describes Cherry Ridge as their first-choice senior living option. They emphasize that the community feels like family, citing the sense of belonging among residents and staff alike. In particular, they lift up Brian from Marketing for helping them find the right living arrangement, and Patty, the IL Residence Manager, for guiding them through their transition. This perspective reinforces that the facility's strengths extend beyond clinical care to foster a welcoming, supportive community atmosphere in the independent living portion.
Taken together, the reviews present a complex portrait: Cherry Ridge is seen by many as a clean, well-run community with caring staff who create a warm, family-like environment. The experiences span from heartfelt gratitude for compassionate everyday care to urgent concerns about safety incidents and questions about management and administrative responsiveness. The presence of dedicated front-desk staff, engaged caregivers, and helpful marketing and IL leadership stands out as a unifying thread for those who feel the facility meets their loved ones' needs and supports a dignified, independent-leaning lifestyle.
For families considering Cherry Ridge, the consensus appears to be that the facility has notable strengths in its daily care, community feel, and the people who work directly with residents. At the same time, there are important cautions about safety reporting, incident handling, and consistent communication from leadership. Prospective residents and their families might find it beneficial to have open conversations with care teams, request detailed incident records, and assess their personal comfort level with how safety concerns are addressed and how quickly leadership responds. The overall message is one of a facility with real warmth and community spirit, tempered by concerns that deserve careful, proactive attention.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Anns Community - Webster in Webster, NY is an assisted living community that offers a wide array of amenities and care services for its residents. The community features a beauty salon where residents can get pampered, as well as cable or satellite TV for their entertainment. Community operated transportation is available to help residents get around, whether it's for appointments or shopping.
For those who enjoy being on the computer, there is a computer center available. The dining room offers restaurant-style dining where delicious meals are served. The fitness room allows residents to stay active and maintain their health, while the gaming room provides entertainment options.
Outside, residents can enjoy the beautifully maintained garden and outdoor space. Housekeeping services ensure that their living environment remains clean and tidy. Each resident has a private bathroom for their convenience.
Additional amenities include a small library for book lovers, telephone access, move-in coordination assistance, and Wi-Fi/high-speed internet connectivity throughout the community.
In terms of care services, St Anns Community - Webster provides 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Trained staff members are available to assist with activities of daily living like bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications properly.
The community offers special dietary restrictions such as diabetes diet options and can accommodate other dietary needs as well. Transportation arrangements are available for non-medical purposes.
Residents can participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by the community. Concierge services are also available to cater to individual preferences and needs.
St Anns Community - Webster is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and theaters which provide additional options for recreation and convenience for both residents and family members visiting them.
St Anns Community - Webster is located at 920 Cherry Ridge Boulevard, Webster, NY 14580 in Wayne County, New York
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